InMotion Hosting Support Center

Let's start with a brief explanation of DNS. DNS stands for Domain Name System. It converts human readable domain names like into IP addresses like which computers can then read. DNS zone files reside on your server and tie domain names with IP addresses.

Most users do not need to modify their DNS settings. The most common reason for DNS changes are to route a certain part of your domain name to a a third party (not our servers).

Using the cPanel

Shared users can add A records in your cPanel. You can create and point subdomains to an IP address using the Simple DNS Zone Editor. You will need to first obtain the IP address from the host where you want to point the subdomain to.

  1. Log into your cPanel account.
  2. Click the Simple Zone Editor icon located in the Domains area of cPanel.
  3. Select your domain from the drop down menu (if you have more than one domain entered in your cPanel).  The editor will load new options which allows you to add an A record. Under the Add an A Record header fill in the subdomain and IP address you want to point your subdomain to.

    In this example, we will point my blog to the IP Address

  4. Finally, click the Add A Record button and you will now see the subdomain an corresponding IP address listed under User Defined Records at the bottom of the screen.

    Please note: You will not be able to create or modify an A Record for your domain name or any subdomains that are already created and reserved when your account is setup on the server. You can only create an A record for newly created subdomains. If you try to create an A Record on a reserved subdomain (for example mail, webmail, and cpanel), cPanel will give an error message. In order to edit or remove a reserved subdomain, you will need to use the Advanced DNS Zone Editor.

    Not only will the Advanced DNS Editor allow you to add A records, but it will allow you to edit current records as well. More information about the Advanced DNS Editor can be found in the cPanel documentation here:

    You can access the Advanced DNS Editor in WHM by logging into WHM and clicking on the Edit DNS Zone link:

    Note, with all DNS changes, including adding or changing A records, please allow up to 24 hours for changes to take effect.

Using the WHM

VPS and Dedicated plans include a feature in WHM for editing DNS Zones for all cpanel accounts on the server. (looking for a VPS? Find one on sale). This editor provides greater control over DNS records than the Simple and Advanced DNS Zone editor in cPanel. It allows other record types such as SRV, MX, PTR, and NS records These are not as common and thus are not in the cPanel level tools.

Note, as above, please allow up to 24 hours for your DNS changes to take effect.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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2014-07-24 9:44 am
I bought a domain name from 1 and 1 , hosting by Inhost, website from Open Class. How do I set the dns numbers to my site. Have already contacted 1&1, they said numbers need to be installed at host, can someone please help me with this problem. 2 days of frustration.
27,927 Points
2014-07-24 10:12 am
Hello hmann54,

Thank you for your question. We are happy to help, but will need more information.

If you want to host/modify your DNS with us, first make sure your 1&1 domain is pointed to our Nameservers.

Then you can use the Advanced DNS Zone Editor in cPanel to make changes to your DNS.

Also keep in mind, any DNS change can take up to 24 hours to propagate, or resolve across the world.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2015-02-22 7:22 pm

I just signed up with I also created a domain name through inmotion and have read the directions on about pointing that domain to my paper at

Their directions say to "point an A record to their ip address". Through my inmotion control panel I created an a record and added that ip, but do I need to go in and point the main nameservers to that ip address too?

Thanks in advance for any help on this.

37,511 Points
2015-02-23 12:25 pm
Hello Kirk,

Thanks for the question! The name servers determine WHERE the DNS is being controlled for the domain name. So, if you want the DNS changes that you have made to apply to the domain name, then you should leave the name server settings pointing to InMotion. If you want to control the DNS through the interface provide at the other location where resides, then you will need to change the name servers. Bear in mind that when you make A record changes, it affects both WEBSITE and EMAIL traffic. If you change DNS and you still need email to be hosted with InMotion, then please reference this article for setup information: Changing MX records to point to InMotion servers from third party DNS.


Arnel C.
n/a Points
2015-05-07 5:37 am

i have purchased hosting from and change dns record but my site is not still up after 18 hours.

What can be the problem.



27,927 Points
2015-05-07 2:54 pm
Hello Param,

Thank you for contacting us. In some cases DNS propagation can take up to 24 hours, though it usually occurs much faster.

I tested your site, and it is resolving successfully at this time. If you are still experiencing trouble accessing our site, I recommend performing a Ping/Traceroute to provide specific clues to your path to the site. Here is our helpful guide on How to read a traceroute.

Thank you,
n/a Points
2015-06-28 11:47 pm

Dear Sir/Mrs

I am Theary from Cambodia. i have problem i cannot piont to other IP with my subdomain i created.

can you give me the command?



43,209 Points
2015-06-29 1:30 pm
Hello Theary,

The instructions above should be all you need. If you are having issues with any particular step, please provide specific information on that step and what you are trying to do and we may be able to advise further.

Kindest Regards,
Scott M
n/a Points
2015-09-02 2:47 am


I subscribe Shopify for my online sales. I was give the IP address and web address to point to. After make changes to my website A and CName, I can get the website domain to point to account in Shopify but my email now is not working. Kidly assist.


37,511 Points
2015-09-02 11:12 am
Hello Abdul,

You most likely need to make changes to your MX record. Check out this tutorial: Change DNS records to use 3rd party services while mail with mail hosted by InMotion. Mx records are related to the Mail server, so pay close attention to those particular settings.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.
n/a Points
2015-10-13 6:11 am



I have a domain ( registered with inmotion and am trying to point it at my tumblr page. How can I do this, I can't see access to cPanelx as I don't have hosting currently???


10,077 Points
2015-10-13 11:12 am
Hello Daniel,

You will either need to have a hosting plan somewhere or point your domain to a 3rd party DNS service like DynDNS.

Best Regards,
TJ Edens
n/a Points
2016-06-23 1:06 pm

Can I update A name of a subdomain? In DNS editor, I don't see the selection for subdomains but only main domains.



27,927 Points
2016-06-23 5:13 pm
Yes, you can create 'A records' for a subdomain by entering it in the "Name" field of the zone editor.

Thank you,
2016-10-10 7:43 am
I bought 2 domain in a seller that is and Then I bought two hosting in two different companies. one hosting in jaguar for and only in the inMotion for after both websites and emails running normally, I create a subdomain at inMotion is I want when people want to see automatic direct to with url still I've changed the A record with the IP address get from inMotion. but whe i type the message appear look like "" what's wrong? Please help.
27,927 Points
2016-10-10 4:53 pm
Ensure you created the subdomain "" in your cPanel with us. Then make sure you setup the 'A record' for "" where your DNS is hosted. Also, be sure to allow up to 24 hours for the DNS changes to propagate.

Thank you,
2016-11-06 12:02 pm
I thought I did it right - oh well :(
I'm doing a Joomla site for my brother-in-law (free) at The old Wordpress site was hosted and Domained by Netfirms.
So I did an Add-on Domain on
I transferred the original site files to ndrowing .com/
Then on NetFirms Domain panel I changed all the relevant pointers to my reseller DNS's of and
I have a .htaccess file sitting on ndrowing .com that redirects all URL's to ndrowing .com/
My problem is the WHOIS query doesn't find anything but the CIRA query (we're Canadian so don't hold it against me) one does.
Then a DNS analysis of gives me "The SOA record for the zone is required to be present in the primary Name Server and is not found. This usually means that the zone file is not setup properly in the primary Name Server host. It may also be due to any of the following reasons.
The Name Server domain is actually not running at all. Start your Name Server domain before running this test again."

So what have I done incorrectly?
27,927 Points
2016-11-10 3:47 pm
Sorry for the trouble you are having. I recommend contacting our Live Support team, so they can try and push the DNS out again for the domain that is not resolving.

Thank you,
n/a Points
2016-11-07 5:23 pm

Hello, I have my domain name on, and my hosting account here at Inmotion. I understand that I would ned to enter into account settings, then select custom dns, pointedto and

Afterwards, I would need to go into's dns settings and point the @ host record into the ip address that appears into my cpanel dns page. Would that be correct?


43,209 Points
2016-11-07 5:53 pm
Hello Raul,

Once you point to our name servers, you will not need to use Namecheap for DNS. You will create the DNS records within your cPanel account using the Advanced DNS Admin tool as we will then be the DNS Authority.

Kindest Regards,
Scott M
n/a Points
2016-11-12 10:33 pm

Thanks, I hae pointed the www and @ records to the dns indicated in my cpanel. About the DNS records, they are still the standard namecheap dns. Do I need to change them to someting?

43,209 Points
2016-11-14 3:58 pm
If you are pointing to our name servers, then the namecheap records will be invalid. You will not need to adjust them any longer. Any DNS changes would be made on your cPanel.

If you only changed the domain and @ records to point to your server here, then you cannot make any DNS changes in your cPanel as namecheap is still the DNS authority. You will need to make the changes there.
n/a Points
2016-12-14 2:07 am

Good Day

John Paul   i need a help i have one domain by name  which is hosted at another place but i want to create multiple A Records for it from your Side is it possible and which package should i need to purchase for it i will give you brief explaination about it 

i have 2 public IP's from 2 Different ISP's i have a domain by name

i need to configure it on both the public IP's as a Redundance example   -  (ISP 1)    - (ISP 2)

and we will configure this IP's on our Firewalll please update



37,511 Points
2016-12-14 10:38 am
Hello Mohd Siddiqui,

Thanks for the question about the IP address configuration. Apologies, but we cannot configure a website in that manner. If you have any further questions or comments, please let us know.

Arnel C.

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