Create a Notification Email Template Using the WHMCS Ticket System Updated on August 16, 2021 by InMotion Hosting Contributor 2 Minutes, 7 Seconds to Read WHMCS allows you to modify and even create your own custom e-mail templates. For instance, if your client submits and/or replies to a Support Ticket the WHMCS Ticket System will receive their submission and modify the status accordingly. You can, however, create an email notification to alert you when a client takes action on a Support Ticket. In this guide you can learn how to create a ticket email notification using WHMCS. Create a Notification Email Template Log into the WHMCS Administrative Dashboard. Hover over the Setup tab, then click on Email Templates from the list of menu items. Select the Type (of Email Template) you would like to create. For this example, Notification is selected. Type a name of the template into the Unique Name: field. For this example, New Technical Support Ticket is entered. Click the Create button. Enter the details of your notification into the form and then click the Save Changes button. You can use the table below to help fill out the form with the correct details. Field Description Value From Enter the Name and Email Address as you would like it to appear in the headers of the email notification. The first field contains: Ticket System The second field contains: [email protected]. Copy To Enter an Email Address that you would like to send a copy email to (CC:). This field does not contain a value for the purpose of our example. Blind Copy To Enter an Email Address that you would like to send a copy email to (BCC:). This field does not contain a value for the purpose of our example. Attachments Choose a file to attach to each email notification. This field does not contain a value for the purpose of our example. Plain-Text Check this check-box to use Plain-Text format for each email notification. Leave this box unchecked to use the HTML format for each email notification. Unchecked Disable Check this check-box to disable this email notification. Unchecked Subject Enter a Subject as you would like it to appear in the headers of the email notification. New Technical Support Ticket Email Template Content Enter the content of your email template. This is simply a notification intended to alert the recipient that the Technical Support Ticket System needs to be reviewed for Customer assistance, immediately! A new ticket has been received. Congratulations! Now you know how to create a custom email notification. Be sure to check out our guide on how to assign a custom email notification to a Support Department using WHMCS. Share this Article IC InMotion Hosting Contributor Content Writer InMotion Hosting contributors are highly knowledgeable individuals who create relevant content on new trends and troubleshooting techniques to help you achieve your online goals! More Articles by InMotion Hosting Related Articles How to Import Email Accounts and Forwarders into cPanel How to Configure Mailbox Quota Notifications How to Login to SquirrelMail SpamAssassin: Fighting Spam How to Fix the “550 No Such User Here” Email Error How to Setup an Email AutoResponder in cPanel Logging into Horde How to Change an Email Password in cPanel and Webmail How to Purchase InMotion Hosting Professional Email in AMP What is MailChannels and How it Benefits You
