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Log into the WHMCS Administrative Dashboard.
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Hover over the Setup tab, then click on Notifications from the list of menu items.
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Click the Create New Notification Rule button.
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Enter a name for the rule into the Rule Name field. For this example, “New Technical Support Ticket” is entered.
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Select Ticket then select New Ticket from the list under the Ticket options.
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From the Department drop-down menu, select the Support Department you would like to create the notification for. For this example, Technical Support is selected.
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Under the Notification Settings section, select Email.
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From the Email Template drop-down menu, select the custom template you would like to use as the notification. For this example, New Technical Support Ticket is selected.
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Enter the email address(es) you would like this notification to be sent. You can enter multiple email addresses by separating each with commas. For this example, [email protected] is entered.
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Finally, click the Create button.