Adding Store Email Addresses to Magento

Magento uses three pre-defined email addresses in certain situations. By default, you can specify the General Contact, Sales Representative, and Customer Support email addresses. Each address has the default sender name and email address when you initially install your store. You’ll want to update these to your own email addresses during the configuration of Magento. Changing the store email addresses in Magento is accomplished through your hosted Magento Admin Backend.

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  1. Log into your Magento Admin Panel.
  2. Go to System ->> Configuration.
    magento_edit_footer_1
  3. In the left menu pane under “General” select “Store Email Addresses”.
  4. Click on the “General Contact” section in the center of your browser screen to open it.
  5. Fill in the “Sender Name” and “Sender Email” fields.
    magento_store_email_1
  6. Click on the “Sales Representative” section in the center of your browser screen to open it.
  7. Fill in the “Sender Name” and “Sender Email” fields.
    magento_store_email_2
  8. Click on the “Customer Support” section in the center of your browser screen to open it.
  9. Fill in the “Sender Name” and “Sender Email” fields.
    magento_store_email_3
  10. Click “Save Config”.

If you need further assistance please feel free to ask a question on our Community Forum.

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Carrie Smaha
Carrie Smaha Senior Manager Marketing Operations

Carrie Smaha is a Senior Marketing Operations leader with over 20 years of experience in digital strategy, web development, and IT project management. She specializes in go-to-market programs and SaaS solutions for WordPress and VPS Hosting, working closely with technical teams and customers to deliver high-performance, scalable platforms. At InMotion Hosting, she drives product marketing initiatives that blend strategic insight with technical depth.

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