How do I obtain an SSL certificate?

Written By: Brad Markle
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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For more information about SSL certificates and when you might need one for your website, please see our article: What is SSL and why is it important?

Please note, the following information is for customers ordering an SSL through InMotion Hosting. If you have (or will be ordering) an SSL from a separate (third party) SSL vendor, please see our article on requesting installation of a third party SSL.

Shared SSL Certificates

If you are on a shared server (cheap or business class hosting), you will have access to the shared SSL certificate on the server. To access this, you can create https links in your website files that use the secure server name. The secure server name is always 'secure##', with ## being the number of your server. Your server number is lsted in your account's technical details in AMP.

For example, if you are on the server biz30.inmotionhosting.com and your username is 'userna1', your secure URL will be:

https://secure30.inmotionhosting.com/~userna1

Please note that the above URL will be visible when visitors hover over links on your website.

Please keep in mind that if you use the shared SSL, every link will need to use the same link structure as above. Shared SSL's only only work using the URL format shown above (https://secure##.inmotionhosting.com/~userna1). 

Dedicated SSL Certificates

You can order a dedicated SSL in your Account Management Panel (or AMP). If you have any trouble logging into AMP, please see our article on how to log into AMP.

Once you have logged into AMP, to order a dedicated SSL:

  1. Under "Additional Services" click on Other.
  2. Select your hosting plan you wish to purchase the SSL for. 
  3. Next, click on Request SSL Certificate Purchase.
  4. On the next screen, select the SSL Certificate's subscription length (ie 1 or 2 years). Also enter the Desired Certificate Name. Generally secure. or www. are the most common certificate names, followed by the domain name. For example, a certificate for our website would read www.inmotionhosting.com. When you are done click Next.
  5. Enter the contact information for the owner of the SSL certificate. Note that Comodo will check the information you submit against the information given in a WHOIS lookup. If the information differs than it may delay the issuing of your SSL.
  6. Finally, after hitting Next you can choose how you want the SSL billed. Once you have completed the form, clicking Submit will send the information to our support department.

To have the SSL certificate installed, you first must remove domain privacy from the domain. If your domain's registered at a different registrar, contact them for assistance removing domain privacy. After completing the SSL installation, our support team will send you an email with more information. After completing the SSL installation, our support team will send you an email with more information.

What is the process for requesting an SSL Certificate?

Outlined below is a summary of what will happen when you request an SSL certificate:

  1. Request an SSL certificate from within AMP (by following the directions on this page)
  2. After our Support Team receives your request, we'll being the process of purchasing and installing your SSL certificate.
  3. When the SSL certificate has been installed onto your account, our Support Team will send you an email to confirm that your new SSL certificate is available and ready to be used.
 
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Comments

Comments 

 
0 #7 Tim S. 2012-02-16 14:40
Hi benfgb,

Thanks for posting your comment. Can you provide me the exact steps you are taking so I can replicate your error? Also can you provide me with the exact error message?

Are you trying to set up an email client to use the shared SSL? If so, you should not be including the https:// in the beginning of the path.

Here's an article on setting up an email client to use the shared SSL:

http://www.inmotionhosting.com/support/email/email-client-setup/email-client-configuration-email-over-ssl

If you are simply trying to access webmail via the SSL you'd use this link:

https://secure115.inmotionhosting.com/webmail

I hope this helps! If you need further assistance please feel free to contact us.

Thanks!

Tim S
 
 
0 #6 benfgb 2012-02-16 14:26
Brad
I want to enable the shared SSL for my site and emails but the process listed above is very vague. I get invalid certificate messages when I access my emails
I've donethe https://secure##....... but don't know where to go from here.
 
 
0 #5 BradM 2012-01-16 10:59
Hi Wanzy,

We really do appreciate the comment! I've updated the article to give a brief outline on the whole SSL process:
What is the process for requesting an SSL Certificate?

It is a bit vague, but if you have any specific questions, feel free to ask and we'll be more than happy to assist.

Thanks!
- Brad
 
 
0 #4 Wanzy 2012-01-14 18:06
this doesn't really tell you HOW to do anything. it's so unclear. is there anywhere that gives an indepth tutorial on it.
 
 
-1 #3 BradM 2011-12-12 17:31
Hi niallm1,

It appears you got this one resolved. If you need any further assistance however with using your shared ssl certificate, or if you have questions on how to get / use a dedicated ssl certificate, please let us know!

Thanks,
- Brad
 

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