You can purchase a dedicated SSL for your website either through InMotion Hosting or from a third party SSL vendor. This article focuses on the steps to take when ordering an SSL from a third party. If you would like to order an SSL through InMotion Hosting, please see our article on ordering an SSL certificate.
Request a CSR for a Third Party SSL
In order to properly key your website’s SSL, your third party vendor will need a CSR (Certificate Signing Request). This CSR needs to be generated for your website by us, and our Support Team will be happy to assist you with the creation of your CSR. To request your CSR, please follow the steps below:
- Log into your Account Management Panel (AMP).
Select the Simple CSR Request for 3rd party SSL icon.
- The next page will provide some information, to help you decide if you need a CSR. Click the Request a CSR button to continue.
Enter the domain name in the field and click Continue. You may enter either the www or non-www version (ex: www.example.com or example.com) as our provider will issue an SSL that works for both.
Here is the form you will need to complete. Certificate Name will be the domain name you entered in the step above.Company Name is required, but can simply be set to ‘Unknown’ for personally owned sites. Company Division can be left blank as it is not required. Once you have completed the form, click the Next button.
Installation of your Third Party SSL
Once your CSR request is submitted, our Support Team will respond via email with your CSR. The email should be the one referenced by the SSL and not necessarily with the primary email address on the hosting account. You will then provide the CSR to your SSL vendor so they can properly key your SSL. When you receive the SSL from your vendor, please respond to our email and attach your SSL. Our Support Team will then install your third party SSL.
Wildcard SSL Installations
You can have Wildcard SSL certificates installed on VPS or Dedicated servers. We do not sell Wildcard SSL certificates, so you will need to contact a 3rd party SSL provider to obtain one. Also, Wildcard SSL certificates cannot be installed on shared hosting plans.
Important! In order to install a Wilcard certificates on VPS and Dedicated server, that each site needs to be on a separate cpanel account in order for us to install the certificate on your server.
To have a Wildcard SSL installed, you will need a CSR generated for each domain on your server that will use the Wildcard SSL. You then take the CSR and key the Wildcard certificate for each domain. You then email the CRT to support for installation. We install the same certificate to each cPanel account you created for each domain that will use the SSL.
How do I check on the status of my CSR request?
There is no need to check on the status of a CSR, since you will be emailed to the email address referenced by the SSL immediately, when it is generated.
Here is some additional information: When you request a CSR, it creates a ticket for Tech Support. They answer these tickets in the order they are received, and you will get an email as soon as your CSR is generated.