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Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

Answer

Hi Harry! We have a basic technical glossary in the Support Center, and our team is working on a more comprehensive, encyclopedia-like updated version that will have more visual representations to go along with it. Hope those help!

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Answered

What is the process to enable a user from Service Disabled?

prmwinetap 1 month ago in General Information updated by Alyssa K 1 month ago 1
Answer
Alyssa K 1 month ago

Hello prmwinetap, 


Thank you for your question regarding users. Unfortunately, without additional information it is difficult for me to provide specific advice. I recommend contacting our Technical Support team for direct assistance with any issues present on your account:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

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Answered

we need virtual dedicated server for india

BALA G 1 month ago in General Information updated by Alyssa K 1 month ago 1
Answer
Alyssa K 1 month ago

Hello Bala G, 

Thank you for your question regarding Dedicated Hosting. I recommend reviewing our VPS and Dedicated Server options and then contacting our Sales team for more information:

https://www.inmotionhosting.com/dedicated-servers
https://www.inmotionhosting.com/managed-vps-hosting

Please review this information and let us know if you have any further questions. 


Best regards, 
Alyssa K. 

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Answered

Run ssh-agent on shared hosting plan

jkl980 2 months ago in General Information updated by Alyssa K 1 month ago 1

I'm trying to run "git clone..." against my BitBucket repository. I need to start ssh-agent, then run ssh-add to add my private key. The output below seems to suggest that I can not run ssh-agent on my shared hosting plan? Please confirm.


$ eval ssh-agent -s
SSH_AUTH_SOCK=/tmp/ssh-SFTj141461/agent.141461; export SSH_AUTH_SOCK;
SSH_AGENT_PID=141463; export SSH_AGENT_PID;
echo Agent pid 141463;

$ ssh-add ~/.ssh/<private_key_file>

Could not open a connection to your authentication agent.

Answer
Alyssa K 1 month ago

Hello jkl980, 

Thank you for your question regarding SSH. Our Shared Servers do support SSH connections, so there is likely another issue at play here. If you would like direct assistance with your SSH connection I recommend contacting our Technical Support team. 

Best Regards, 
Alyssa K. 

Answer
Alyssa K 2 months ago

Hello Sharon, 

Thank you for your question regarding logging into WordPress. Based on the information provided it appears that your domain is currently pointing to a server that does not have that domain listed as an addon. I recommend ensuring that the domain exists in your cPanel and that the domain is pointing to the correct IP address. 

Best Regards, 

Alyssa K. 

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Answered

Anyone have a recommendation for best plugin / process to find a word or link on the site?

eric 2 months ago in General Information updated by Alyssa K 2 months ago 1

I don't recall if I allowed it or where it came from but there are links that I'd like to get rid of. I can't find a previous plug in or place I may have entered it. So I'd like to just search the documents for the text and write it out. 

Answer
Alyssa K 2 months ago

Hello eric, 

Thank you for your question regarding search and replace. On most web browsers you can press Ctrl + F to bring up a search utility that will allow you to search the entire page for a given word or phrase. 

Best Regards, 

Alyssa K. 

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Answered

when will PHP 7.4 be available to choose from the multi-php manager?

mattsson 2 months ago in General Information updated by Alyssa K 2 months ago 1
Answer
Alyssa K 2 months ago

Hello mattsson,

Thank you for your question regarding PHP 7.4. Unfortunately, I am not able to provide a timetable for this change at this time.

Please let us know if you have any further questions, we are happy to help!

Best Regards,

Alyssa K.

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Answered

Request to restore website??

pssabod 2 months ago in General Information updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

I received a notice from you saying a request had been made to restore our website (pugetsoundsoaring.org). Can you tell me who made the request?



Answer

Hello! We cannot directly access customer data from the support center-- please get in touch with our 24/7 Technical Support team for access to private account details. They will also be able to check and make sure that the request is legitimate and that you are not receiving spoofed email!

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Answered

Looking for Hosting

uzairch 2 months ago in General Information updated by John-Paul B (Content Marketing Coordinator) 2 months ago 1

Hello Support, 

I want to know some information about inmotion hosting. I'm recently a siteground user, but too much cost of that hosting I want to change my hosting to Inmotion due to its positive reviews and feedback. kindly please anyone tell me about the procedure how to buy and configure this hosting

Thank you in advance I'm totally newbie.

Answer
Alyssa K 2 months ago

Hello uzairch, 

Thank you for your question regarding signing up for InMotion Hosting. To get started, I recommend reviewing the various products we have on offer to see which package best suits your needs. From there you can begin the order process and start using your account. Go to InMotionHosting.com to see all of the products and services you can choose from. 

Please let us know if you have any further questions, we are happy to help! 

Best Regards, 

Alyssa K. 

0
Answered

Do you block any of the smtp ports for your vps solutions?

Mark Holtzhausen 3 months ago in General Information updated by Alyssa K 3 months ago 1

I would like to set up a discourse server where a local community can talk to each other. It does need access to an SMTP server for the purposes of account registration, password recovery and forum notifications. I don't want to use a separate service for this and want to set up a small smtp server on the box for that.


Do you block any of the standard (or extended) smtp ports: (25, 2525, 587,465) or any of the pop ports (110, 995 etc)?

Answer
Alyssa K 3 months ago

Hello Mark, 

Thank you for your question regarding SMTP ports. If you purchase a VPS Hosting plan, you will have full control over which ports you have open or closed on your server.  

Please let us know if you have any further questions, we are happy to help. 


Best Regards, 

Alyssa K.