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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

0
Answered

why is my temporary domain name not secure?

Cindy Lawrence 3 weeks ago in Technical Support / Website updated by Chris M (Content Marketing Coordinator) 3 weeks ago 1
0
Answered

Need help restoring website

Isaias Cordero 3 weeks ago in Technical Support / Website updated by Arnel C (Content Marketing Coordinator) 3 weeks ago 1
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Answered

How to transfer ownership

Amy Lee 1 month ago in Technical Support / Website updated by Alyssa K 1 month ago 1

I am the new Executive Director for the London Family Health Team.  Jayne Graham has retired but she had communicated with your company about changing the email from the old execdir@londonfht.ca to my email alee@londonfht.ca.

However, I have no AMP login information.  Would you be able to help with the transfer from Jayne to me? Thanks.

Answer
Alyssa K 1 month ago

Hello Amy Lee, 


Thank you for your question regarding account ownership. For something like this you will need to contact our Customer Service team for direct assistance with this issue:

https://www.inmotionhosting.com/support/amp/how-to-contact-customer-service/

Best Regards, 

Alyssa K. 

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Answered

how do I set up a password protected directory

mark 2 months ago in Technical Support / Website updated by Alyssa K 2 months ago 1

I don't even see cpanel in amp

Answer
Alyssa K 2 months ago

Hello mark, 


Thank you for your question regarding password protected directories. In order to do this, you will need to login to cPanel. If you are unable to login to cPanel using the Account Management Panel, you can log in via one of the alternate methods in the following article:

https://www.inmotionhosting.com/support/edu/cpanel/how-to-log-into-cpanel/

Once logged into cPanel, you can set up a password protected directory as follows:

https://www.inmotionhosting.com/support/edu/cpanel/how-do-i-password-protect-a-directory-in-my-control-panel-cpanel/

Best Regards, 

Alyssa K. 

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Answered

I have issue in domain name of the wordpress website.

Linnea Devin 2 months ago in Technical Support / Website updated by JT S. (Technical Writer) 2 months ago 1

when i choose the domain name for my wordpress website. it shows that it is available. but after this it does not accept it.

Answer

Hi Gladys! Apologies on the delay, I was trying to narrow it down to something that may have caused it but nothing presented itself as a clear cause. 

Certain plugins can affect the php.ini, but the most likely guess is a change in the PHP version your site was running. Switching to another version of PHP, even if you switch back after, can sometimes reset the php.ini back to default. 


Even if it did not actually change the contents of your php.ini, the file itself may still show that recent date just because of a PHP update that went through. If you're on the latest version of PHP and automatically updated to a new release, that could explain it! 

That said, this is just a guess based on what usually causes the issue. If it continues to happen, please get in touch with our 24/7 Technical Support team for more direct assistance on your account. Hope that helps!