West Coast Data Center Moving To State-Of-The-Art Facility

InMotion Hosting West Coast Data Center Moving To State-Of-The-Art Facility

As part of our continuous commitment to thrill our customers by offering the best technology and latest innovations in the hosting industry, InMotion Hosting will be moving its West Coast data center to a new state-of-the-art facility in downtown Los Angeles. 

Relocating the servers will impact all accounts hosted at InMotion Hosting’s West Coast data center, but these moves will be performed in waves and outside of regular business hours so as to minimize downtime. 

Customers will be notified of their designated move date via email. We will also be sending out multiple reminders in the days leading up to their move date. Any customers hosted on multiple servers will receive an email notification for each wave they are involved in. 

Upon completion of the moves, every server will enjoy enhanced benefits such as faster uplink speeds upstream, advanced network switching, newer PDUs, superior reliability, and other world-class improvements. The data center also includes increased redundancy, network enhancements, and more power overall. All backed up by more powerful generators to ensure your server always receives the required power. 

The goal of this move is to accelerate our modernization efforts allowing us to operate more effectively in meeting your technological needs, both now and in the future. 

What to Expect

This event impacts all hosting accounts housed at our West Coast data center. 

In order to minimize downtime, these moves will take place in waves over the course of several weeks, and will be performed outside of normal business hours.

Each server will be securely relocated by a member of our data center operations team. Our personnel will stay with your server during the transition to the new facility until server connectivity is fully restored. 

Due to the logistics involved with transporting these servers, we are not able to honor requests for specific move dates or timing. If you have any questions about the move or would like to inquire about a more precise timeline for your server move, please contact [email protected]

About The New Facility

On top of a safer and more reliable infrastructure, the new West Coast data center also features physical connection points to one of the world’s most prominent telecommunications networks and backbones, One Wilshire. 

One Wilshire is located just blocks away from the new facility. It is considered the premier telecommunications hub of the Western United States and is noted within the international telecommunications industry as the most important point of connectivity between the United States and the Pacific Rim. 

Additionally, this transition continues to reduce InMotion Hosting’s ecological footprint by moving our West Coast data center to a facility that has been recognized for its sustainability efforts as an L.A. Green Business. 


Overall, this upgrade adds to InMotion Hosting scalability and presents opportunities to enhance our network infrastructure. By doing so, we can continue providing you with fast, reliable, and secure hosting services that exceed your expectations.   

If you have any questions or concerns, please contact us. Our Customer Service and Technical Support teams are available 24/7/365. 

JB
John-Paul Briones Content Writer II

John-Paul is an Electronics Engineer that spent most of his career in IT. He has been a Technical Writer for InMotion since 2013.

More Articles by John-Paul

70 Comments

  • My server (biz305) was down till about 8AM EST this morning, 2022-11-15. That is not at all what I expected and all of Europe did not have access to my site during their business hours. Please schedule your next maintenance window a bit better.

    • Hello John – Apologies for the site downtime. We appreciate the feedback and we will pass it along so that we can improve any future migrations. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • I have to say that downtimes with IMH are pretty rare and when happened, they are resolved in a short period of time but this time is talking WAY to much and the time of the year REALLY doesn’t help. I’m having a lot of trouble with my clients and they are starting to lose their patience. This downtime has taken more the 8 hours (and counting). Please, we need more concrete answers.

    • Hello Ale – Apologies for the site downtime. The process took longer than expected, but it should be done now. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • Your email was saying “expect between 2-4 hours of downtime, though we expect the actual downtime will be less for most customers.”
    But my website is down since 7hours now !
    This is unacceptable. Highly disappointed by you here.
    Especially as this is black friday month ! we are losing customers.

    • Hello Charles – Apologies for the site downtime. We do understand your dissatisfaction and we are working to make sure this kind of thing doesn’t happen again. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • Hi, do you have any update? I have several domains in the server. How long time do you take to complete this?

    • Hello Sergio – Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • I contact support and they told me still 2 to 4 hs down. I will loose all my remaining clients. Very bad date and time to do this.

    • Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Rahul – Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • Please update us about RES140 Reseller Server. It has been down way more than 4 hours now. The promised downtime for Server Move was 2 to 4 hours.

    • Hello SMalik – Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move or if you require more specific information on your account, then please get in touch with our live technical support team for immediate assistance.

    • Hello Andrew – Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • Any update about it?
    All the Domains behind my resseller account are not working. No DNS , no web no email, nothing.
    How long it will be take to restore the services? Please ASAP

    • Hello Guaran13 – Apologies for the site downtime. The migration of the West Coast servers to a newer and more modern facility took a little longer than expected. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • What is the update on the server migrations? According to emails received, this should have been completed a couple hours ago, but our sites are still down.

    • Hello Craig – Apologies for the site downtime and any confusion with communication. The migration process did take some to complete, but it should be done at this time. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello David Green – Apologies for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Japes – Apologies for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • HI Team,
    As you have mentioned site should be downtime by 2 to 4 hours, but now its more than 6 hours, can we know when it will be back

    • Hello Agile team – Apologies for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Jaroslaw Jagusiak – Apologies for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Lisa – Sorry for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Mamun183 – Apologies for the issues with the downtime. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

    • Hello Ebenezer – Sorry for the site downtime. There was a migration of the West Coast servers to a newer and more modern facility. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • This is the second time you have moved my server, this is a ridiculous time of the year to do it, and I got ONE email yesterday, just hours from the downtime. When are we getting our server back online?

    • Hello MarkO – Apologies for the issues with the downtime. The server move was completed this morning (around 1000AM) and everything should be working. If you continue to have issues because of the move, please get in touch with our live technical support team for immediate assistance.

  • Hello IMH guys,
    What is the status of the server move?
    We are on the res321 server, being moved to the new LA dc facility.

    Besides never being informed in advance,
    only a one last minute email, last night (we are located in europe),
    exactly because we are located in Europe (and most of our clients / reseller account),
    this move sits in our Tuesday morning and is really disrupting our businesses heavily.

    The server is down since almost 3 and a half hours ago
    (our time now is 11:30 AM).
    We can’t work all morning…

    Hurry up and update us for the status.

    You said last night (a few hours ago) that the move will take
    around 2 hours, maximum 4, but most probably even less than 2!
    It will become 4 hours since the server is down… in a few minutes.
    Don’t kill our full working day please.

    • Hello Alexander – Apologies for the issues with the server move. I checked and your account was only notified 24 hours before the actual move. I can appreciate the concern over the lack of appropriate warning. I did speak with a supervisor about this and they are aware of the issue. They will work to make sure people are given appropriate notice of major move events in the future. Currently, all migration activity was completed at this morning. If you continue to require assistance, please contact our live technical support team so that they make the migration team aware of any issues.

    • Hello Fabian – You would have received an email concerning the move and there should be contact information on those notifications. If you’re not getting a response, then please make sure to contact our live technical support team in order to get an update on your move. Unfortunately, we (the Support Center website personnel) cannot tell you any details about the move.

  • it’s so stupid you chose to do it in November, we losing money here!!! it’s sales month!
    and don’t tell me about off-peak time, my visitors are not from USA.

    • Hello MAN – Apologies for the problems with the move being scheduled in such a way as to affect you. If you reach out to the live technical support team and tell them your problems with the move, then they may be able come up with a compromise that will help you during this period of transition.

  • Thanks for the info. What measures are in place in case of natural or catastrophic disasters (earthquake, traffic accident, etc)? For example, will back up servers be kept at the original location until the new servers have been successfully transported and migration is complete?

    • Hello Michelle – Thanks for your concern about measures in place for natural disasters. Typical steps taken to protect against that kind of concern are to have backups kept in a different physical location – away from the data center. As this is a best practice, and we have multiple data centers across the USA, this step is usually taken when preserving backup files.

  • Why do this on Black Friday month?? This can spell disaster and we can lose a lot of money with the server down. Wow! Wow!

    • Thank you for reaching out, we understand your concern. All moves will be performed at off-peak hours and should result in very minimal downtime. This will enhance our network infrastructure for you, to make it more reliable and safer, as well as add physical connection points to a major network and backbone.

  • My website was working fine last week, but when I went to check last night and today, it is suddenly down where all I get is a blank page instead of the content. I have checked the files on my computer and tested them on my computer’s browser before uploading them. There have not been any changes to the coding so I have no idea why it has suddenly gone down.

    • Hello friendlycomputerhelp – Apologies that your website is only displaying a blank white page. Since you posted on the West Coast Data Center moving article, you may have been affected by the move. If your site was moved, then you should have received an email stating that your site would be moved. If that is the case, then please contact our live technical support team (888-321-HOST (4678) x2) for immediate assistance. They will be able to help you resolve that issue immediately. Sites that are moved should be operating normally after the move.

  • my client are already upset by my service their site is down please speedup the process. thank you

    • Hello, and sorry to hear that you are experiencing issues during the recent server move.

      First, I wanted to emphasize that the migration is supposed to be carried out for only certain servers, at night Pacific Time. Any outages should only last for a brief period. If you are experiencing sustained outages, repeated outages, or outages outside the expected hours of the server migration, please reach out to our Live Technical Support team to make sure there is not another issue.

      If you need to access site files, or work on the site during the downtime, I would suggest ‘restoring’ a backup to run on localhost on your computer. Also, it may be helpful to prepare a social media post in advance so that you can post it if needed regarding the brief migration. I hope that helps!

    • Hello Vic – sorry if it feels like the migration is taking some time. In general, these migrations should be taking less than a day. When the migration is complete then you will receive a confirmation email of the move. If you have any persisting issues, or you have not received confirmation of the completion of your migration, then please contact our live technical support team for immediate assistance (https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support).

  • Interesting I never recieved an emails from Inmotion regarding the transition. I checked my junk mail and nothing there also.

    • Hello Colin – We apologize if you didn’t receive notice of the migration. This may occur if your email is different from the one on the account. You will receive a confirmation email of the move when it is complete. If you have any persisting issues, or you have not received confirmation of the completion of your migration, then please contact our live technical support team for immediate assistance (https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support).

    • Hello Jeremy – Thanks for your question about the IP addresses. No IP addresses will be affected by the server migration. Email server settings, DNS settings, and SSL certificates should also be okay.

      If you have any persisting issues, or you have not received confirmation of the completion of your migration, then please contact our live technical support team for immediate assistance (https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support).

      If you have any further questions or comments, please let us know.

  • Will I have to change my incoming and outgoing server settings in email? Or will there be any other settings that I will need to change manually at my end? Maybe things like MX records?

    • Hello Paulantico! Thanks for your question about your email server settings. DNS settings (including email settings), IP addresses, and SSL certificates should also be okay.

      If you have any persisting issues, or you have not received confirmation of the completion of your migration, then please contact our live technical support team for immediate assistance (https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support).

      If you have any further questions or comments, please let us know.

  • Is this going to be a disaster like the last time you made changes to the server I am on? I had email problems for weeks afterwards with little help from your tech support team or management.

    • Sorry to hear about your previous experience, but this should result in very minimal downtime. Once moved, the new data center will provide a more secure, reliable, and advanced infrastructure for your server.

      • It is almost obvious but just to confirm, will the emails be down as well? We host our emails on the server.

      • Hello Edward – thanks for your patience. Yes, emails will also be taken into account with the move. You will receive a confirmation email of the move when it is complete. If you have any persisting issues, or you have not received confirmation of the completion of your migration, then please contact our live technical support team for immediate assistance (https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support).

  • Thanks for the info. Will there be an explanatory ‘down for maintenance’ notice displayed when someone tries to visit a site that’s down for this? Something with an estimate of when to check back maybe?

    • Hello Mari, there won’t be any downtime notices, but in my experience with similar migrations in the past, the downtime is relatively short and usually at particularly slow times of day in terms of traffic relative to the server location. If you are trying to plan ahead and need more specific information though, please do contact the team in charge at the email provided in the article.

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