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When you receive an email from another email address, InMotion Hosting email servers run a RBL checker on the receiving email against any known DNS Blacklisting companies. The RBL checker is different than Spam Assassin or Box Trapper which is only for filtering and removing emails that go through to your server.

What is an RBL?

An RBL is an Real-Time Black List or also called, a DNS-based Blackhole List (DNSBL), or Blacklist. Companies like Spamcop maintain a database of IP addresses that are reported by consumers as being spam originators. To see the list of DNS Blacklisting company's, please see our Blacklist Checker. When the server scans an email and finds the sender to be on a blacklist the email bounces to the sender.

Why does InMotion use an RBL checker?

Using DNS Blacklisting companies is an industry standard. Not only does InMotion Hosting uses DNS Blacklists; but, most email servers in the World use them. The DNS Blacklist company will keep a list of known IP addresses that have been reported and verified and sending spam from the server. This forces companies to regulate their servers to prevent hacks and malicious activity from happening on their server.

Can the RBL checker check be disabled?

We will not disable the DNS Blacklist checking on our Shared servers. The DNS Blacklist is the most effective way to keep our shared server customers from receiving unwanted spam from unknown senders.

VPS and Dedicated servers on the other hand can have the DNS Blacklist check disabled in their EXIM software. This will require root access to change and knowledge of the ssh command line. Our Support can disable the RBL checker for you if you cannot.

IMPORTANT! We do not recommend disabling DNS Blacklist checking on any server as this will allow any email IP of known spammers to email your server.

Can Domain or IP addresses be Whitelisted?

We will not whitelist any domain or IP address that is on a known blacklist on our shared servers. Unfortunately, if a sender is on any known DNS Blacklist, they will need to contact their email service provider to have the IP delisted or contact the DNS Blacklisting company them self to have the IP delisted.

On VPS and Dedicated server, you can whitelist IP's and domains for your EXIM to allow particular IP's through to your server. This is a root access change and would need ssh command line experience. You may want to contact support to have the domain or IP whitelisted.

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Continued Education in Course 201: Dealing with Spam
You are viewing Section 1: The RBL Checker for DNS Blacklisting
Section 2: Common words that trigger spam filters

Related Questions

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Incoming email is bounced back by Spamcop
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n/a Points
2015-04-27 7:02 pm

I was hoping you used SpamExperts.

n/a Points
2014-07-17 9:20 am
Incredimail has a feature to block senders and bounce. The feature is insufficient since the senders keep altering their send address. I should be able to go to any email I create, do the above and your program would search out very similar or exact emails that I block and reject them.
42,943 Points
2014-06-05 2:30 pm
Hello Tony,

Thanks for the question. InMotion uses SpamCop and Spamhaus for the lists. Please let us know if you have any further questions or comments.

Arnel C.
n/a Points
2014-06-05 2:11 pm

What is the name of the company who provides the blacklist?

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