InMotion Hosting Support Center

Using filters in your email client is the recommended method for filtering spam in your email. However, if you have enabled Spam Box a spam folder is automatically created on the server and spam messages are moved there automatically. Of the three webmail clients offered with InMotion Hosting, Horde will usually automatically show that folder but you will need to subscribe to the folder if you prefer to use a different webmail client.

Checking the spam folder in horde:

  1. Log into horde
  2. Click to expand your folder tree and you should see the spam folder.


If you do not see the spam folder in your folder tree, follow these steps to refresh the folder tree:

  1. Click on the "Folders" icon at the top of the screen.
  2. Choose the "Rebuild Folder Tree" option from the drop-down box.
  3. Click on the Show Unsubscribed link.
  4. Click the spam folder's checkbox and select Subscribe from the dropdown.
  5. Next, choose the "Check for New Mail" option from the same box.

Subscribe to the spam folder in SquirrelMail:

  1. Log into SquirrelMail
  2. Click on "Folders" at the top of the screen
  3. Under "Unsubscribe/Subscribe", select the spam folder and click the "Subscribe" button
  4. Click "Check mail" to refresh your folder list and you should now see the spam folder.


Subscribe to the spam folder in Roundcube

  1. Log into Roundcube
  2. In the top right of the screen click "Settings"
  3. Click the Folders tab
  4. Check the box under the subscribed column for the spam folder
  5. Click "E-Mail" in the top right of the screen to save and go back to your email


If you are using an email client such as Thunderbird or Outlook with an IMAP connection, the steps to subscribe to folders can vary from client to client. If you have any trouble subscribing to the spam folder from your local email client, you can easily subscribe to the spam folder in webmail and then be able to view the folder in your email client. You may need to close and restart your email client for the changes to take effect.

If you need further assistance please feel free to contact our support department.

Continued Education in Course Everything Email
You are viewing Section 4: 302: Checking the Spam Folder by Spam Box
Section 3: Steps to setup Email on a Windows Phone
Section 5: 301: Using Thunderbird to transfer Emails between servers

Support Center Login

Social Media Login

Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
View a users Spam Box
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2015-04-15 2:45 am

please help me recover my password in my yahoo email accnt thank u.

28,447 Points
2015-04-16 2:59 am
Hello Raymond,

Yahoo has a variety of options and tutorials that can help you with this. Please see Yahoo's documentation for password reset. I hope this helps to answer your question, please let us know if you require any further assistance.

n/a Points
2015-10-31 7:49 am

i can't find it on horde

I am pressing on the Rebuild Folder List and there is No any thing happend

there is No show Unsubscribed link 


31,565 Points
2015-11-02 3:35 pm
Hello Essam,

It appears that the new version of Horde does not work in this way. We will need to update the article for the newer version. Thank you for bringing it to our attention.

Kindest Regards,
Scott M

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

4 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!