WHMCS – Domain Checker Reports False Availability

As an InMotion Hosting reseller, you are able to register domains to customers through WHMCS. However, if you are getting errors, you are best advised to check your logs for more information before contacting support.

Domain Checker reports domains available when they are registered

The most probable cause for this error proves to be a disconnect between WHMCS and the whois server.

In order to discover solutions, you must access your error log: Utilities > Logs > Activity Log

Refer to the errors below for troubleshooting information:

Extension not listed in includes/whoisservers.phpThis can be changed by editing the file
Error: 110 – Connection ErrorYour firewall is blocking port 43, contact support
Error: 0 – php_network_getaddresses: getaddrinfo failed: Name or service not knownReview the WHMCS documentation for more information

If you continue to have problems, feel free to reach out to live support anytime.

Christopher Maiorana Content Writer II

Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog.

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