WHMCS - "There was a problem connecting to the domain registry"

As a reseller host, you are able to sell domain registration as a service. However, there are strange errors that you can sometimes get when in the process of registering domains.

There was a problem connecting to the domain registry
- Causes For This Error
- How To Fix The Error
Support Options

In this article, we’re going to take a look at this error:

There was a problem connecting to the domain registry

This error generates during the domain registration process. It is important to get this error fixed because it will inhibit your customers from completing a purchase.

Causes For This Error

Most often, this error is caused by a disconnect in your firewall. For security purposes, servers will block certain ports.

How To Fix The Error

Check to see if your firewall is blocking port 43. If you’re unsure how to check this, feel free to contact our live support anytime.

Support Options

By default, the InMotion Hosting reseller hosting servers do not block critical ports that you will need for proper functioning of WHMCS. However, if you’re in a reseller VPS it’s possible to open and close ports as you require. This is where you or an IT person may have the ability to block certain ports and cause errors in WHMCS. If you encounter this issue, use the support link above to get in touch with live experts who can help you get the error resolved.

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