You can use your Samsung Galaxy phone to check the email account for your domain hosted with InMotion Hosting. You can add multiple email accounts to your phone so you can be sure to stay connected for work or personal purposes. The steps below were taken on a Samsung Galaxy S Blaze device from T-Mobile. Your particular phone may be different, but the steps should be somewhat similar.

  1. Click on your Mail icon on the front screen of the phone. If you cannot locate the Mail icon on your screen, touch the Applications icon in the lower right corner and then you should be able to find it.
  2. If you have yet to set up an email account on your phone, you will be taken to a screen with two fields. Enter your email address in the top field and the password in the lower field. After you have entered the correct information, touch the Manual Settings button at the bottom of the screen.
  3. You will be taken to a screen that gives you three option buttons: POP3 Account, IMAP Account, or Microsoft Exchange ActiveSync. Select your desired setup by touching the appropriate button. For InMotion Hosting customers, you can select either POP3 or IMAP, but not the Microsoft Exchange option. We recommend IMAP for setting up email accounts on a phone, however. You can learn the difference between POP3 and IMAP protocols here.
  4. After making your selection, you will see a page that asks for several fields of information.

    IMAP Settings
    User Name Enter your FULL email address, even though the preset does not have the entire address. For example: you@yourdomain.com
    Password Enter the password for the email account.
    IMAP Server If your domain is pointed to our servers, then use that (ie: yourdomain.com) If your domain is not pointed to us, then use your server name (ie: biz108.inmotionhosting.com)
    Port This is the port number the phone will use to connect to the server. Security type selection will determine what port number you want to put here. Reference the table below to find the correct port number.
    Security Type
    The type of security the phone uses to talk to the server. Note that InMotion servers do not differentiate between SSL and TLS settings, so using SSL is the same as TLS.
    Security Type Description Port
    None (Default) No security protocol is used. 143
    SSL Secure Socket Layer Protocol used. Will ask for confirmation for secure certificates. 993
    SSL (Accept All Certificates) Secure Socket Layer Protocol used. Automatically accepts all secure certificates. (Recommended Secure Protocol) 993
    TLS Transport Secure Layer Protocol used. Will ask for confirmation for secure certificates. 993
    TLS (Accepts All Certificates) Transport Secure Layer Protocol used. Automatically accepts all secure certificates. 993
    IMAP Path Prefix  Leave this field empty as it is not in use with InMotion Hosting servers.

    POP3 Settings
    User Name Enter your FULL email address, even though the preset does not have the entire address. For example: you@yourdomain.com
    Password Enter the password for the email account.
    POP3 Server If your domain is pointed to our servers, then use that (ie: yourdomain.com) If your domain is not pointed to us, then use your server name (ie: biz108.inmotionhosting.com)
    Port This is the port number the phone will use to connect to the server. Security type selection will determine what port number you want to put here. Reference the table below to find the correct port number.
    Security Type
    The type of security the phone uses to talk to the server. Note that InMotion servers do not differentiate between SSL and TLS settings, so using SSL is the same as TLS.
    Security Type Description Port
    None (Default) No security protocol is used. 110
    SSL Secure Socket Layer Protocol used. Will ask for confirmation for secure certificates. 995
    SSL (Accept All Certificates) Secure Socket Layer Protocol used. Automatically accepts all secure certificates. (Recommended Secure Protocol) 995
    TLS Transport Secure Layer Protocol used. Will ask for confirmation for secure certificates. 995
    TLS (Accepts All Certificates) Transport Secure Layer Protocol used. Automatically accepts all secure certificates. 995
    Delete email from server This field has two settings for removing email from your server automatically.
    Never Leaves email on the server.
    When I delete from Inbox Leaves email on the server unless you delete it from your phone's Inbox.

    Once you have entered your settings, touch the Next button found at the bottom of the screen.

    Your phone will now check the incoming settings with the server to ensure they are correct and that it can connect. Once it has been confirmed, you will be taken to the next screen.

  5. This screen is your Outgoing Server Settings screen and will be the same whether you use POP3 or IMAP in the previous step. There are a few fields on this page which are important for sending mail through our servers.
    SMTP Server Unless you have a custom third party SMTP server, you will simply use the same server name as you did for POP3 or IMAP settings.
    Port The port number used to converse with the server. The port number will be determined by the security type selected below.
    Security Type Note that InMotion servers do not differentiate between SSL and TLS settings, so using SSL is the same as TLS.
    Security Type Description Port
    None (Default) No security protocol is used. 25 or 587
    SSL Secure Socket Layer Protocol used. Will ask for confirmation for secure certificates. 465
    SSL (Accept All Certificates) Secure Socket Layer Protocol used. Automatically accepts all secure certificates. (Recommended Secure Protocol) 465
    TLS Transport Secure Layer Protocol used. Will ask for confirmation for secure certificates. 465
    TLS (Accepts All Certificates) Transport Secure Layer Protocol used. Automatically accepts all secure certificates. 465
    Require Sign-in Checkbox for requiring SMTP authentication. Unchecking this box can cause connection errors.
    User Name As with the incoming server, use your entire email address.
    Password The password for the email address.

    Once you have set the Outgoing settings, click on the Next button to continue.

  6. This screen is the Account Options screen. This asks for a couple of last minute details about the frequency of checking emails and whether you want a notification when new email arrives. As always, click the Next button when finished.
  7. The last screen is the Set Up Email screen. Here you will give the mail account a name. This name is just an identifier used on your Android phone. You will also be asked for the name you want to display on outgoing emails. Once you have completed this task, click on the Done button and you are all set to send and receive email using your Samsung Galaxy phone!
Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-10-08 11:25 am

I followed all the steps but I got a message stating the server was not responding.  I have been trying for several weeks.

Staff
17,855 Points
2014-10-08 11:43 am
Hello Felicia,

Sorry to hear about the problems you're having. I checked the email server by creating a test account and sending and receiving an email. Both worked with no problem indicating that the email server is operational. We would need to know what setting you used to setup your phone. Additionally, it would help us if you could tell us what kind of phone you're trying to setup. Please provide us a little more information and we would happy to help.

Kindest regards,
Arnel C.
n/a Points
2014-10-08 6:03 pm

My phone is a Samsung Galaxy S4 mini. I tried to setup my email as imap with no security. I keep getting the message that it cannot communicate with the server.

Staff
17,855 Points
2014-10-08 6:55 pm
Hello Felicia,

Sorry for the continuing problems. However, we need details on the settings. What you post here does not get published until we approve it, so you're welcome to type your specifics settings in a reply, then we can look and remove them before approving your comment. If you're not willing to do that, then you can contact our live support team. They can check your settings while talking with you over the phone, email or through a chat.

Provide us a little more information (the settings you used to setup your phone) and we can investigate the issue further.

Kindest regards,
Arnel C.
n/a Points
2014-10-09 5:30 pm

I am not sure what you mean by settings.  if you mean my account info I can send that.

Staff
17,855 Points
2014-10-09 6:08 pm
Hello Felicia,

That is correct. Anything that you typed into the phone in order to get the email setup on your phone. We would want to know ALL of the items that you typed into the phone.

Regards,
Arnel C.
n/a Points
2014-10-11 8:41 pm

I havea galaxys4 as well and it is having trouble authenticating as well I tried the normal settingsthat I used for my iPhone which is imap.1and1.com and ssl security setting and it won't do it I've tried multiple other settings too

Staff
10,358 Points
2014-10-27 6:13 am
Hello Jess,

Thank you for your question. I found a guide online on how to setup Email with 1&1, it should help you get started.

Since you are hosted with 1&1, you may want to contact them and verify there aren't any issues with their services.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-12 2:12 am

I can't login to my work email on my galaxy s5 i says: there are problems with the security certificate of this site. The name of the site does not match the name of the certificate.

then i click OK and if says: incorrect server address entered or server requires a protocol version not supported by emal.

 

Can you please help me. 

Staff
20,328 Points
2014-10-12 4:53 pm
Hello Efrain,

What are the server settings and ports you are using when setting up the email on your Galaxy S5?

Kindest Regards,
Scott M
n/a Points
2014-10-23 11:35 am
I can't reply to emails on my galaxy s 5
Staff
10,358 Points
2014-10-27 6:22 am
Hello Eva,

Thank you for contacting us today. See our helpful guide that covers Problems Sending Mail - Receiving is Fine.

Are you getting any errors, or notifications?

Thank you,
John-Paul
n/a Points
2014-10-25 12:41 am

When I attempt to set my Samsung to use SMTP over TLS I keep getting a message 'checking outgoing server settings...' and the a message 'Setup could not finish server doesn't support TLS' I then attempt to use SMTP over SSL and I get a message 'Unable to safely connect to server.... could not validate certificate signature'

I followed your instructions to the dot (port is 465 for TLS and for SSL, server is the secure server, etc.,)

Staff
10,358 Points
2014-10-27 6:42 am
Hello Menashay,

Thank you for your question. If you are using the Shared SSL settings for email, you may get a validation warning due to it being "Self-Signed." It is safe to use the shared SSL, and you can also purchase an SSL for your specific domain, if want to avoid this warning.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-10-26 10:25 am
I get error megs and am trying to get past that
Staff
10,358 Points
2014-10-27 6:44 am
Hello keith,

Thank you for contacting us, we are happy to help. What are the error messages you are getting?

Thanks,
John-Paul
n/a Points
2014-10-29 9:27 am

I get the same messages with my new Note 4, I have copied the same configuration as my S4 and desktop Outlook.

Is there an issue with activating those ports (993 and 465) on a new phone?

I have tried everything and I am fairly comfortable with settings like this...and I am just copying the same settings that work on my GS4 from yesterday.

Staff
20,328 Points
2014-10-29 9:40 am
Hello Chris Woods,

Have you tested the non-secure ports to see if they work? If so, it may be a port blocking issue with the provider, though why they would block secure ports is beyond me. Still, it is a good test.

You may also want to contact Live Support and have them walk through you the troubleshooting for you.

Kindest Regards,
Scott M
n/a Points
2014-10-29 6:47 pm

Thanks for your reply, Scott. I have tried everything...been on remote admin from ATT and Samsung, went to the Samsung rep at Best Buy, started in safe mode...and it also doesn't find my basic, one month old Plantronics bluetooth...trying to swap back my old phone now.

 

n/a Points
2014-11-08 10:08 am

Hi

I am trying to set up my Samsung Galaxy SIV to access an email account that I currently have with SquirrelMail, is this possible? As to date I have had no success. I do not hold out much hope as I have yet to see a solution to my problem anywhere online to date.

Thank you for your time

Al

Staff
20,328 Points
2014-11-10 11:27 am
Hello Al,

How are you trying to set up the email? Are you getting an error? Our tests above work with an S4, though visually they are a bit different.

Kindest Regards,
Scott M
n/a Points
2014-11-10 12:38 pm

I have tried setting it up both via pop and imap with the same results:

"Unable to connect to email server to verify account information. No respose from server".

Can SquirrelMail actually be used via a mobile at all? As I have read that it is purely a webmail client and is only intended to be accessed through a web browser. If so, is their any other client that can be used to access my SM account.

Thanks

 

Staff
10,358 Points
2014-11-10 2:31 pm
Hello Al,

Thank you for your question. You will have to access Squirrel Mail in a browser, which you should also be able to do on your phone's browser.

Since Squirrel mail just connects to your email account via SMTP, you can connect your phone with the same settings.

You can view your email settings in cPanel at any time.

We are happy to help further, but will need to see the specific email settings you are using to troubleshoot further.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2014-11-10 3:11 pm

Thanks John Paul, I was aware that I could access SquirrelMail via my browser, that is the way I am currently using it, on a laptop this is fine but I was looking to access it via the email client on my phone as opposed to the web.

Cheers anyway

Staff
10,358 Points
2014-11-10 3:21 pm
Hello Al,

As I mentioned above, you can access your email via the client on your phone, by viewing your email settings and following the setup guide above.

If you set your Samsung phone up as IMAP, it will see the exact same emails you see in Squirrel mail.

Since you are getting the error "Unable to connect to email server to verify account information. No respose from server" most likely your hostname is incorrect, or your phone network is blocking the port. I recommend comparing those settings to the ones in cPanel.

If your problems persist, it may be easier to contact Live Support, so they can assist you with setting up email on your Samsung phone.

Thank you,
John-Paul
n/a Points
2014-11-10 5:42 pm

I just figured this out. I was having the same problem as others setting up email on my Galaxy S4. Here's how to fix the problem.

1. Look at the IMAP server field where your email address will be generated as imap.email address.com.

2. CHANGE the word imap to the word mail. 

3. Do the same for the outgoing email field of SMPT (when you get to it). 

4. If needed, look in cPanel to see what ports to use. Mine for IMAP (incoming mail) is 143 and SMPT (outgoing mail) is 25 (you may need to manually change this).

5. Make sure as stated in the above directions to use your full email address in the email address field as well as the Username field.

I tested and it works.

Good Luck!

 

n/a Points
2014-11-10 6:15 pm
By adding these additional instructions to it. This is what I did when I couldn't get my email on my G-S4 the first time around. Unfortunately when a field populates people tend to trust it but in this case some of the information needs to be changed! Here's what I did to fix the process for my G-S4.
1. Look at the IMAP server field where your email address will be generated as imap.email address.com.
2. CHANGE the word imap to the word mail.
3. Do the same for the outgoing email field of SMPT (when you get to it).
4. If needed, look in cPanel to see what ports to use. Mine for IMAP (incoming mail) is 143 and SMPT (outgoing mail) is 25 (you may need to manually change this).
5. Make sure as stated in the above directions to use your full email address in the email address field as well as the Username field.
n/a Points
2014-11-10 6:30 pm

Thanks for the latest info, I will give it another try tomorrow

Regards

Al

n/a Points
2014-11-11 4:22 pm

Thank you to all that have tried to help me with this problem.

Can I ask has ANYONE here managed to configure SquirrelMail to work on their email client on their phone, I have no problem with every other email account I am using. It is purely SquirrelMail that refuses to work. I am aware I can access it via my phone browser but I am looking for this account to integrate with my email client...If not the default Samsung client then I am willing to download and try ANY email client.

Thanks again

Staff
9,534 Points
2014-11-11 4:49 pm
Unfortunately, the webmail clients aren't quite made for mobile access. Your best solution would be to set up the account on your phone using IMAP as described in this article.
n/a Points
2014-11-16 2:59 am

I recently deleted my account from Samsung galexy note 3.   when I tried to add the account again  showing the message that autuntification failed.  Could you polease help me how to sort this isue.

Regards

Staff
10,358 Points
2014-11-17 10:00 am
Hello Saji,

Thank you for your question. An "Authentication Failed" message means either your password, or username is incorrect.

I recommend confirming your email settings are correct, then trying again.

Thank you,
John-Paul
n/a Points
2014-11-23 9:12 am

Hi - apologies in advance if already covered !

Samsung S4 and Exchange server settings.

my s4 using 1and1 exchange was working perfectly until a day ago. All my contacts, email and calendar synch smoothly. But now have had problems so deleted the accoutn and attempted to set as new, but when i use set up using exhange server on s4 for email setting i get "unable to connect to server " problem. Can someone kindly help, advice step by step, I contacted 1and1 but they cant seem to find an issue as they there servers are ok

thanks

Staff
10,358 Points
2014-11-24 9:29 am
Hello neil,

Thank you for contacting us. Usually an "unable to connect" error means the hostname setting is incorrect, or the port may be blocked.

I recommend double checking your email settings with 1&1, or possibly contacting them to ensure there is not a server problem, or lapse in your account billing.

Thank you,
John-Paul
n/a Points
2014-11-24 2:59 pm

I just upgraded to a samsung galaxy s5 over the weekend. I cannot set up my email. I keep getting the message. "unable to connect to email server to verify your account information. No response from serve." How can I get this set up?

Staff
17,855 Points
2014-11-24 4:38 pm
Hello Jessica,

Sorry to hear that you're having problems setting up emails on your Galaxy S5. I didn't have a Galaxy on hand to test with, but I did have a new Galaxy Note 4. They both use the same type of email client. When you specify the Security type - IF you are using the SSL version, make sure you specify SSL (Accept all Certificate types). Otherwise, it will never authenticate. If you choose NOT to use SSL, then you wouldn't have this problem either. If you need to see all of the appropriate email settings for your account using SSL or not using SSL, please see How to find my email settings.

I hope this helps to clear the problem up for you! Please let us know if you have any further questions or comments.

Regards,
Arnel C.
n/a Points
2014-11-25 2:57 pm

I can't get my Galaxy Note 4 to connect to my hosted Exchange 2007 account. I have all of the correct settings for Domain\username, password, email address and exchange server. But I keep getting an error message "unable to set up account - authentication failed." 

Staff
10,358 Points
2014-11-25 3:13 pm
Hello Todd,

Thank you for contacting us today. An Authentication failed message usually means your username, or password is incorrect.

I recommend double-checking the settings for typos, or misspelled words.

If your problems persist, contact your email host, so they can review the logs for additional problems, or confirm if you are hitting the server before failing.

They may also know a workaround, or fix for the issue.

Thank you,
John-Paul

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

38 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!