Thoughts on “How to SSH into your VPS

  • In my ssh window (OSx terminal), I am being asked for a password. NONE that I have entered have worked. So maybe there is a step missing in your explanation because I am clearly NOT logged in and clearly frustrated.

    • Sorry for the frustration with getting logged into SSH. We need you to provide the steps you’re taking in order to determine why you can’t log in. Can you list the exact steps you’re taking, please? If you want immediate assistance, then please contact our live technical support team (the contact information is at the bottom of this page).

    • Thanks for your comment. It is not our intention to ignore Mac OS users. For Mac, the terminal is built-in, so there is no need to use PuTTY. However, our guide does include the SSH command that you would simply enter into the Terminal application included in the Mac OS, to initiate an SSH connection. Here’s the excerpt:

      If you are trying to directly connect from a Linux or Mac terminal via SSH, please note the format of the command would need to be in this format:

      [Bob ~]$ ssh -p 22

      If you do not specify the full username such as username@example, the server would instead try to login as your local user, in this case, and because that user doesn’t exist on the server you’d get a login error.

      We also have a separate guide centered around connecting to SSH via Mac OS’s Terminal.

      If you need any further assistance, we are always happy to help. Your feedback is very important to us as well! We are always looking for subjects and content that we can create to assist everyone in the community!

      Carlos E

  • I was finally able to access because a step was missing (regarding activating the public key).

    However, I was looking to install Node.js, but that ability is blocked for shared server subscriptions?

  • I’m on a shared service. When trying to connect, I get the error “Server refused our key” after typing in my username.

    I followed all of the directions pertaining to putty and key creation.

  • hi, i have a “web hosting – power plan”, to be able to connect via ssh and install node.js i necessary need a vps plan?


  • Hello,

    I have the “Power Plan” for web hosting, and in the APM I do not have an option for the WHM menu anywhere. Am I missing something here?

  • Hi 

    I have problem when I try access to my ssh from terminal “MacOS”

    the message is “Operation timed out” 

    What should I do ? 


    Best Regards,


  • Hi all,

    I’ve a Web Hosting with the Domain. I am using a Video Sharing Site that I installed on my Domain via Web Hosting CPanel. But the Video Sharing Site required the ffmpeg module. I’ve tried so many time to install this module using Perl Mdule in the CPanel. But it could not be installed and give an error.

    So anyone here to help me out. Ho can I install ffmpeg module for my Website.

    Thanks in Advance


    • Hello Muhammad,

      Are you on a shared server? Please keep in mind that ffmpeg can only installed on a VPS or higher package.

      Best Regards,
      TJ Edens

  • I am a little fuzzy on your reference to connecting using terminal on a MAC. As PuTTY is not a MAC option.

    You have a short info explanation in the blue box:

    [Bob ~]$ ssh -p 22

    If I understand this then I would enter ssh myusername@vps(mynumber) -p 22

    Not sure about the “-p22”

    Tried to find an Inmotion video regarding connecting to SSH using terminal. Haven’t found yet. Is there one?


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