SOHO Website Builder – Resetting the admin user/password

  1. Log into the cpanel using the username and cpanel password
  2. Go into the MySQL area, then follow the link to phpMyAdmin
  3. From the “databases” drop down menu in the left column, choose the soho database (almost always _sope1)
  4. Under the “Table” column, go down to the row that says “login“, then click the first icon to the right, in the same row to “Browse”
  5. Click the pencil about halfway down the page, to the right of where it says “PriKey, Owner, etc” to edit
  6. In the column labeled “Value” remove the password (and username if necessary) and replace it with the password (and/or username if needed) it needs to be reset to, then click “Go

This should be all that needs to be done. Please contact support if you need further assistance.

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Carrie Smaha
Carrie Smaha Senior Manager Marketing Operations

Carrie Smaha is a Senior Marketing Operations leader with over 20 years of experience in digital strategy, web development, and IT project management. She specializes in go-to-market programs and SaaS solutions for WordPress and VPS Hosting, working closely with technical teams and customers to deliver high-performance, scalable platforms. At InMotion Hosting, she drives product marketing initiatives that blend strategic insight with technical depth.

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