Thoughts on “How to reset / wipe clean the files on My Account?

  • For some reason, I am not able to make modules function in my Joomla site. I have tried everything I can think of including resetting the CPANEL reinstalling and just installing templates like the T3, Purity, Helix and others and no matter what, when I try to edit, add a new or just look at a Module in Admin, it blinks for a split second (I can see it) then goes to a white screen of sorts with the progress icon endlessly spinning. Everything else seems to work. Modules is the only thing giving me this problem. I would be extremely greatful for any help.


  • Hi- am hoping you can assist. Am very frustrated with this as I have spent all day trying to fix and WP hack. In the end, I am going to redo my site anyway. Followed instructions in this thread and think I went delete happy. All I wanted was to start over and am now not able to create email, etc bc of error messages saying files are missing. Any advice is greatly appreaciated to just start over! thx!

    • Hello,

      Apologies with the problem that you’re having with the WordPress site. The easiest thing to do in order to start over is to delete the files installed by WordPress and the associated database. If you’re having problems with the re-installation, then please contact our live technical support team via phone/chat/email and they will be able to reset your account so that you can restart cleanly.

      If you have any further questions, please let us know.

      Kindest regards,
      Arnel C.

  • Hello,

    I want to wipe my server to original EXCEPT the emails. I had been playing with prestashop and magento, but now i want to do a clean install.

    • Hello Mark,

      It doesn’t sound like you need to wipe your server. It sounds like you just want to remove everything out of your /public_html directory and uninstall any applications that you’ve installed.

      If you wanted to retain your email, you could simply download it to a POP3 email client so that the messages are stored on your computer and then request for your server to be wiped. Or we can just reset your account other than emails on the server.

      Either way, this will require a verified ticket to fulfill your request.

      Please let us know if you had any other questions.

      – Jacob

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