InMotion Premier Care: All-in-One VPS & Dedicated Server Support

InMotion Premier Care is our all-in-one support and optimization bundle designed for professionals who want to focus on their business instead of managing servers. If you’re running VPS Hosting or Dedicated Servers with cPanel, Premier Care bundles everything you need into one monthly service.

Here’s what makes Premier Care different: instead of buying security, backups, cPanel licenses, and support services separately, you get them all together. No other hosting provider offers this exact combination—it’s exclusive to InMotion Hosting.

What’s Included with Premier Care

Premier Care combines five critical services into one package:

Launch Assist: This is white-glove service from our Solutions team. You get consulting hours to use for website transfers, custom server configuration, performance tuning, software installation, firewall setup, and optimization work. Think of it as having expert help on-call when you need it most. While Launch Assist hours will eventually expire, you can use them whenever you need technical assistance during your initial setup and beyond.

Monarx Intelligent Malware Defense: Advanced malware detection that actively monitors your websites and applications. When Monarx finds threats, it automatically mitigates them before they cause damage. This protection runs continuously as long as your Premier Care subscription is active.

Backup Storage: Dedicated backup space that varies by your hosting plan. Dedicated Servers get 500GB of backup storage, while VPS Hosting plans include 300GB. Your backups run automatically, giving you reliable data recovery options when you need them.

24/7 Human Support: Real people, available around the clock. VPS and Dedicated Server customers also get Advanced Product Support (APS), which means faster response times when you need technical help. This support continues for the life of your Premier Care subscription.

Who Should Use Premier Care

Premier Care makes the most sense if you fall into one of these categories:

Small businesses without dedicated IT staff who need reliable technical support
Agencies managing multiple client websites who can’t afford downtime or security breaches
Resellers scaling their infrastructure who need dependable backup and support systems
Developers or IT teams who want to skip the setup hassle and focus on building
Anyone who values guided configuration and proactive security protection

If you’ve ever spent hours troubleshooting a server issue, dealing with malware cleanup, or figuring out backup configurations, Premier Care eliminates those time sinks.

How Premier Care Differs from Standard Hosting

Standard VPS and Dedicated Server plans give you the raw infrastructure and basic support. Premier Care adds the professional-grade tools and services that production websites actually need.

Without Premier Care, you’d purchase security tools separately, configure your own backup systems, pay for cPanel licenses individually, and use Launch Assist hours on a one-time basis. Premier Care bundles all of this together at a better value than buying each service separately.

More importantly, having Premier Care makes it significantly easier for our support team to help you—especially with security incidents, malware removal, and data restoration. We can act faster because we already have the tools in place.

Requirements and Compatibility

To use Premier Care, you need:

A VPS Hosting or Dedicated Server plan with InMotion Hosting
cPanel as your control panel

cPanel License: VPS Hosting customers get cPanel Admin 5, and Dedicated Server customers get cPanel 100. No additional license fees to worry about.

When you select Premier Care on our product pages, the displayed price includes both the Premier Care bundle and the required cPanel license. You won’t see separate line items—it’s all included in one fee that matches your subscription term.

Why InMotion Offers Premier Care

The hosting industry has changed dramatically. Many providers have reduced or outsourced their support teams, making it harder to reach knowledgeable humans when problems arise. Some competitors have eliminated phone support entirely.

InMotion Hosting operates differently. We’re a customer service company that happens to provide high-performance web hosting. Premier Care reflects that priority—we’ve packaged the services that business owners, agencies, and professionals actually need into one solution so you can spend less time managing hosting and more time running your business.

You won’t find this exact combination of services anywhere else. Premier Care is exclusive to InMotion Hosting because we built it specifically for customers who value expert support and proactive protection.

Getting Started with Premier Care

Premier Care is available when you order new VPS Hosting or Dedicated Server plans. Select the Premier Care option during checkout, and your server will be provisioned with all services included.

If you’re already an InMotion customer with VPS or Dedicated Hosting, contact our sales team to add Premier Care to your existing plan. Our team can help you transition smoothly.

Once activated, you can use your Launch Assist hours immediately to get help with migrations, optimization, or configuration work. The security monitoring, backups, and 24/7 support start working automatically.

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