InMotion Hosting Support Center

The following tutorial will demonstrate how to setup a mail account in the Apple Mail client (also known as Mac Mail). This tutorial is using the Mavericks OS (OSX 10.9.2). The specific Apple Mail version involved in this tutorial is version 7.2[1874]. If you are using an InMotion Hosting account, you can set up email accounts through the cPanel. Mac Mail allows you to access these email accounts and manage your emails.

Setting up an Email Account with Apple Mail

  1. Apple Mail icon

    Open the Apple Mail client.

  2. There are a few different ways to open a new account:

    Add new mail account option

    In the menu bar for Mail, scroll down and click on Add Account.



    Add new email account

    You can also click on Accounts and then you will see a window labeled Internet Accounts with a list of email account types listed at the right starting with iCloud. Scroll to the bottom of that list and then select Add Other Account. If you're not using a mouse, but you have a trackpad, you can scroll up or down the list by placing the mouse pointer over the list, then use two fingers simultaneously and stroke the pad either up or down.

    In the same Internet Accounts screen, you can click on any existing account in the left-hand column, then click on the plus sign in the bottom left hand corner to make the list appear for the account types at right. Scroll down, and click on Add Other Account to start the account addition process.

  3. Depending on the method you used above, you will see one of two screens to add an email account:

    Add new email account

    If you selected Add Account from the Mail menu list, then click on Add Other Mail Account, then the click on Continue.

    Another way to add new email account

    If you used either of the other methods, click on Add Other Account at the bottom of the email account types. You will then see another list of account types. By default, it is set to "Add a Mail account". Leave this option selected and click on the Create button to continue.

  4. Add new email account

    You will see a window labeled Add a Mail Account that allows you to add the full name, email address and password for the account you're setting up. Fill in the fields then click on CREATE to continue. Apple Mail will then attempt to auto-create the account. If it cannot create the account automatically, then you will see a message appear stating "Account must be manually configured." Click on Next in order to get to the next step.

  5. incoming server

    In the Incoming Mail Server info window, select the account protocol that you wish to use: IMAP or POP.

  6. Click in the Mail Server field and type in the setting for your mail server. If you need help with this field, please review the tutorial on finding your email settings.
  7. Fill in your User Name and your Password for the email account. This was set when you created the email account in cPanel. The User Name must be an email address. For example: someone@example.com. You can also find documentation on changing your email password if you have forgotten it or if it needs to be updated.
  8. Click on Next. Apple Mail will try to verify the password before continuing. If it is unable to verify the password, then it will give you a message: "Additional account information required". Once the password is verified, it will jump to the next screen.
  9. Marker options

    The Incoming Mail Server Info screen starts off with the Path Prefix. As per the screenshot, set this to "INBOX". Port settings depend upon the protocol you have chosen. The Authentication password is the same as the email account password. Click Next to continue.

  10. Approve Certificate window

    You may or may not see a Verify Certificate window. It depends on whether you have approved the certificate in the past. As per the screenshot at right, it will state the following: The identity of "mail.example.com" cannot be verified. Click on Connect to verify the certificate. This prompt will only appear if you have not approved the certificate to connect with the server in the past or if it was updated.

    Make sure that the certificate matches the entry that you used for the incoming mail server (above). If it does not match, then click on Cancel or Show certificate. The Show certificate option will allow you to see the details of the certificate. Make sure that it matches the server you're trying to connect to. If it does not, and you're confused about this detail, then contact the technical support department so that they can review the information and make sure it's correct.

    NOTE: This screen may repeat a few times until your computer can connect to the server and verify. Make sure to click on the connect button if the pop-up window continues to appear. If the certificate cannot be confirmed, then you will need to contact technical support to investigate the matter further.

  11. Approve Certificate window

    You will next see the Outgoing Mail Server Info screen. The SMTP server settings are the same as the Outgoing Server settings that can be found in the How to find your email settings article. The User Name is the same as the user name in the Incoming server section name - it is the email account name in full. For example: someone@example.com. The next field is for the password of the email account. Type it in, then click on Create to proceed.

  12. Approve Certificate window

    This screen will show the Port, SSL and Authentication options for the Outgoing mail server. The port number for the Outgoing mail server is either 25, 587 (non-SSL), or 465 (SSL). The following table summarizes the settings:

    Port settingDescription
    AUTO Lets the computer choose the port to be used. Not recommended as the computer may sometimes "hunt" for the port.
    25 This is the default outgoing port, but may be blocked by the internet provider for spam prevention.
    587 This is the recommended outgoing port.
    465 This is the port used for SSL settings. You will need to click on the checkbox where it says "Use SSL".

    The Authentication drop down menu displays five different options, but you will need to select Password in the menu. Click the button labeled Create in order to proceed.


Troubleshooting the email server connection

At this point the Apple Mail client will connect and load up the mail that is in the account. You will see the new mail account appear under the Inbox icon. If you continue to have problems with the account creation, first try changing the settings to use the SSL settings as indicated in the email settings article. If the problem persists after trying those settings, then please contact our live technical support team via phone/chat/email for immediate assistance.

Mac Mail home screen

Support Center Login

Social Media Login

   
Social Login Joomla

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-08-21 3:57 pm

Hello, We have had a couple of issues with people setting up an away message on their Mac Mail and having that message be sent out to everyone that has ever sent them an email.  What is the correct way to set up a Mac Mail away message so this doesn't happen.  

We use IMAP and are on Mavericks. 

 

Thanks,

Staff
25,386 Points
2014-08-21 4:49 pm
Hello Tim,

Thanks for the question. You will need to create a rule for you away message. You can do this by:


  1. Clicking on Mail in the menu and then click on Preferences

  2. When the Preferences appear, click on Rules

  3. Click on Add Rule to create it.

  4. Name the rule

  5. If you wish to make the message apply to ALL messages, then select EVERY MESSAGE in the drop-down menu of the rules option. You can always add another condition by click in the '+' sign

  6. In the next line down labeled "Perform the following action", click on the drop down and then select Reply to Message

  7. You will then see the option to click on Reply message text

  8. Once you've completed your reply message, click on OK to save it.

  9. Apple Mail will then ask you if you want make every rule active. You can select Don't Apply or Apply to the question of "Do you want to apply your rules to messages in selected mailboxes?" I typically select "Don't apply" and then select the rule by clicking on the checkbox in order to make it active.


  10. I hope that helps to explain how to add the auto-responder message in Apple Mail. I made these instructions using my Macbook Pro running the latest version of OSX Mavericks. Let us know if you have any further questions or comments.

    Regards,
    Arnel C.
n/a Points
2014-08-21 5:07 pm

Hey Arn, 

Thanks!  Yes that helps.  It seems the crucial misstep that was taken in our office is the Apply to all messages, which is the highlighted response.  Instead of the "don't apply" which will have it reply just to new messages coming in.  But that is something I will take up with Apple.  Why would anyone want to send a message to every single person that had ever sent them a message!  

 

Thanks again, 

Tim 

Staff
25,386 Points
2014-08-21 5:19 pm
Hello Tim - thanks for the reply! Hope everything works out to your satisfaction!

Regards,
Arnel C.
2014-10-07 1:13 pm
How do we make rules to avoid spam and or unwanted mail using Apple mail> Mavericks> laptop [Macbook pro] and desktop [macmini] plus iPhone 5S and IPad air including 0S 8. Hope i am not butting in
n/a Points
2014-10-03 4:01 pm

My issue turned out to be that my info, both that imported from email setup and a manual attempt, were using just my name in the user name box. From the path mail>preferences>accounts>account information>user name. This seems so obvious, but my name is my name@domain.com and the name associated with the email and my name in my mac, so it was easy to overlook, and a field I wrongly assumed would be populated correctly as it is in every other field. Also I called, I was also instructed to use 465ssl and 993ssl but this article made me feel like I had choices, which may be accurate if my fields had all been correctly entered. In the end, it works perfectly. 

n/a Points
2014-10-21 5:10 pm

With Macmail on Mavericks I continually get a request for my password and when I type it in the new e-mail account will not connect.  help!

Staff
11,186 Points
2014-10-21 5:18 pm
This is typically caused by a bad email address/password combination or an incorrect server name. Double-check that you are entering in the full email address that you created in cPanel as well as the specific password for that account. To check your username and password, try logging into webmail using that combination.
n/a Points
2015-01-14 7:15 pm

Hi, 

 

I'm having trouble setting up an additional @me.com email account. Is it possible to do this or do I need to set up a gmail one and import the address to my mac email?

Thanks : )

Staff
25,386 Points
2015-01-14 10:36 pm
Hello Christie,

Thanks for the question and sorry for the problems with the email account. Actually, I believe you're trying to set up a new @me accounts, which is no longer possible. Apple has discontinued that domain for emails. You can create a new account ending in .icloud - all Apple email accounts are based on individual AppleID accounts. You need to create an AppleID and then you can use that with your chosen email client. You can always setup a gmail account, but that is different from Apple's email account.

I hope this helps to clear up the problem. Please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-01-14 11:47 pm

Thanks Arnel. I really appreciate you taking the time to answer my question. I already have @me.com and @icloud.com set up in my own name but was hoping I could create a new one for my business name. Do you know if it is possible to have 2 icloud email addresses under the one user? 

: )

Staff
25,386 Points
2015-01-15 11:03 am
Hello Christie,

You're welcome! You can be under one name, but they have to be individual user IDs in order to receive email. For example, my name is used for at least 2 different Apple ID accounts , but each Apple ID account is named differently. So, if you want to have a business email address, then you need to create a separate AppleID for it. If you're trying to REDUCE the number of email accounts you want to look at it, then you can setup a forwarder for the business email ID and have it forward all messages to the email address of your choice. You do this by going into the Apple Mail client> Mail>Preferences>Rules. You would then create a rule to move messages to the email account of your choice.

I hope this helps to explain the issue! Please let us know if you require any further assistance!

Regards,
Arnel C.
n/a Points
2015-06-10 5:29 pm

I use Mac Mail and my operating system is OS X Yosemite 10.10. I have gmail account and my business account (through inMotion) set up. I am able to send and recieve messages however recently messages created in my business account and sent form my business account appear to the recipient with my gmail address. I know this because replies come into my gmail inbox and not my business inbox. I did receive a message recently with regard to the verify authentication certificate that I may have not correctly accepted. Could that be the problem? How do I re-verify?

Thank you!

 

Staff
25,386 Points
2015-06-11 4:46 am
Hello Katie,

If you have recipients getting email from your gmail address, then mail is being sent with the GMAIL outgoing server and not the InMotion Hosting server. This can be the result of settings in your mail client. If you're getting an authentication certificate issue, remember that if you're on a shared server, the SSL certificate is based on the server name (not your domain name), so you will get the authorization message. When you're setting up the mail client, you are able to show the certificate. You can also do this when you see the window pop up. You should be able to trust the certificate in order to stop that message from reappearing. If you continue to have the problem, then please provide us more information about your account, and we can investigate the issue further.

Regards,
Arnel C.

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

15 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!