Mail Delivery Failed: Returning Message to Sender

So, you sent an email and it was returned or bounced back to you with a message like: Mail delivery failed: returning message to sender

Errors like this are generally encountered when there is an issue on the recipient server, or the intended recipient does not exist on the remote server. It could also be caused by a blacklisted server.

The bounceback message will have this error in the subject, and the body of the message should contain the original message that was attempting to be sent. If you know how to review these emails, they will typically tell you what the issue was. For example, the below bounce specifies:

The following address(es) failed:  recipient@RemoteDomain.com

We understand it can be difficult at time to review the full contents of a returned email message, so we created the following tool to help pull the important information for you.

As an example, here is an email that was returned to the sender with the headers included.

Example bounce-back message

Return-path: <>
Envelope-to: sender@example.com
Delivery-date: Thu, 25 Oct 2012 16:42:54 -0400
Received: from mailnull by ecbiz103.inmotionhosting.com with local (Exim 4.77)
id 1TRUGT-0005Qd-RT
for sender@example.com; Thu, 25 Oct 2012 16:42:54 -0400
X-Failed-Recipients: recipient@RemoteDomain.com
Auto-Submitted: auto-replied
From: Mail Delivery System <mailer-daemon@ecbiz103.inmotionhosting.com>
To: sender@example.com
Subject: Mail delivery failed: returning message to sender
Message-Id: <e1trugt-0005qd-rt@ecbiz103.inmotionhosting.com>
Date: Thu, 25 Oct 2012 16:42:53 -0400</e1trugt-0005qd-rt@ecbiz103.inmotionhosting.com></mailer-daemon@ecbiz103.inmotionhosting.com> This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed: recipient@RemoteDomain.com
No Such User Here  —— This is a copy of the message, including all the headers. —— Return-path: <sender@example.com>
Received: from sender@example.com by ecbiz103.inmotionhosting.com with local (Exim 4.77)
(envelope-from <sender@example.com>)
id 1TRUGT-0005QT-Q5
for recipient@RemoteDomain.com; Thu, 25 Oct 2012 16:42:53 -0400
To: recipient@RemoteDomain.com
Subject: [example.com] Please moderate: “About us”
X-PHP-Script: example.com/wp-comments-post.php for 123.123.123.123
Date: Thu, 25 Oct 2012 20:42:53 +0000
From: WordPress <wordpress@example.com>
Message-ID: <82f2c6cb759fb7e7c03356a25c799790@example.com>
X-Priority: 3
X-Mailer: PHPMailer 5.1 (phpmailer.sourceforge.net)
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=”UTF-8″ A new comment on the post “About us” is waiting for your approval
http://example.com/ Author : Payday loans (IP: 123.123.123.123)
E-mail : payday@spam.com
URL : http://www.paydayspam.com
Comment: Payday loans are available for any occasion!

What Caused this Returned Message?

In the bounceback example above, the cause of the issue is that this user has WordPress setup to allow comments on posts. A spammer attempted to leave a comment on one of their posts and the WordPress administrator of this site has set up their e-mail account as recipient@RemoteDomain.com. So that is theaddress used to send comment moderation requests to. However that e-mail address doesn’t exist on the RemoteDomain.com mail server, so it’s always going to fail and cause a bounce-back error.

Typically these types of bounceback errors are hard bounces, meaning that trying to send the message again won’t be successful. You can read our previous article on why does email bounce, bounceback, or error? for a more in-depth explanation of a hard bounce.

Resolving Mail delivery failed: returning message to sender bounce-backs

Since these are due to multiple reasons, the solutions can vary. Below are the most common solutions to getting your email delivered successfully:

  • Check the spelling of the email address for typos
  • Check that the person gave you the correct email address
  • Remove special characters from To or Subject field
  • Create the email account that is receiving/sending mail (if you host it)
  • Make sure your domain did not expire (you can see the expiration in the WHOIS record)
  • Ensure your MX records are pointing to the correct mail server
  • If you suspect a blacklisting contact Live Support

Since this error can be caused by server issues it can be helpful to ask the person you are sending to if they are having any other related problems.

If you happen to also be having issues with WordPress comment spam causing bounce-back errors for your account, we have an advanced article on WordPress comment spam clean up that could help you clear this issue up.

Thoughts on “Mail Delivery Failed: Returning Message to Sender

  • We are getting a very strange Undelivered Mail Returned to Sender.  In each case the recipient received the email and the returned email lists a very different email in the text than intended recepients email.  The content of the returned email is the same as what we sent so seems not to be spoofing, but is it somehow that our server is sending a duplicated of the email to some unknown address? For example below is showing and address pmbotto**@gmail.com.  The recepient has confirmed that they don’t have such an account or a forwarder to this account.  The others received today have different gmail.com addresses as well and on follow up it is confirmed that there is no reason that account would receive a copy of the email that has been sent.

     

    Email Header:

    Return-Path: <>

    Delivered-To: operations@***********

    Received: from just76.justhost.com

    by just76.justhost.com with LMTP id 6JvyC2puSVzQbgwAvKf7Cw

    for <operations@***********>; Thu, 24 Jan 2019 00:51:06 -0700

    Return-path: <>

    Envelope-to: operations@***********

    Delivery-date: Thu, 24 Jan 2019 00:51:06 -0700

    Received: from gateway36.websitewelcome.com ([192.185.192.36]:37002)

    by just76.justhost.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)

    (Exim 4.91)

    id 1gmZn0-003TBh-3A

    for operations@***********; Thu, 24 Jan 2019 00:51:06 -0700

    Received: by gateway36.websitewelcome.com (Postfix)

    id 42A0D401035A1; Thu, 24 Jan 2019 01:03:50 -0600 (CST)

    Date: Thu, 24 Jan 2019 01:03:50 -0600 (CST)

    From: MAILER-DAEMON@gateway36.websitewelcome.com (Mail Delivery System)

    Subject: Undelivered Mail Returned to Sender

    To: operations@***********

    Auto-Submitted: auto-replied

    MIME-Version: 1.0

    Content-Type: multipart/report; report-type=delivery-status;

    boundary=”A105B400FEBC7.1548313430/gateway36.websitewelcome.com”

    Message-Id: <20190124070350.42A0D401035A1@gateway36.websitewelcome.com>

     

    Email Content

     

    This is the mail system at host gateway36.websitewelcome.com.

     

    I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below.

     

    For further assistance, please send mail to postmaster.

     

    If you do so, please include this problem report. You can delete your own text from the attached returned message.

     

                       The mail system

     

    <pmbotto63@gmail.com>: host gmail-smtp-in.l.google.com[108.177.10.27] said:

        550-5.7.1 This message does not have authentication information or fails to

        pass 550-5.7.1 authentication checks. To best protect our users from spam,

        the 550-5.7.1 message has been blocked. Please visit 550-5.7.1

        https://support.google.com/mail/answer/81126#authentication for more 550

        5.7.1 information. m4si9867183otn.211 – gsmtp (in reply to end of DATA

        command)

    • This may indicate that spam or malware is originating from the email address. I recommend changing the email password for the “operations@” email address. Also,
      check all the computers and devices that use the “operations@” address for malware and viruses.
      Thank you,
      John-Paul

  • That’s exactly what Block Sender does. When you block someone they’ll send a bounce-back to that person so they think your email address doesn’t exist anymore. Worked pretty well for me when someone wouldn’t stop bothering me with their emails.

    Hope this helps.

    Scott

  • Hi

     

    I keep receiving thousands of the following message on all my devices, iphone, ipad and laptop on my email address above. I did not send these messages. Im using Outlook on Microsoft Office Professional plus. The message is as follows and please assist:

     

     

    This message was created automatically by mail delivery software.

     

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

     

      bmwlover49@aol.com

        host n1nlshrout-v02.shr.prod.ams1.secureserver.net [188.121.43.247]

        SMTP error from remote mail server after end of data:

        552 5.2.0 bxHFeSYXHo71O :: CPANEL :: Message rejected for spam or virus content ::

        Please include this entire message when contacting support ::

        v=2.1 cv=F7n3DvVN c=1 sm=1 tr=0 p=DYul-SdZAAAA:8 p=fxBC22jzJ5AxaF7aj7cA:9 a=qoTs5aNxF50pQxbCjCjrLA==:117 a=Y979JLrGk1MnjLDDid70iQ==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=RgaUWeydRksA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=0xJ8hGAkF7S5E9SlYeEA:9 a=CjuIK1q_8ugA:10 a=Js216HU6cG4A:10 a=_W_S_7VecoQA:10 a=w24hMHEBfpdX4CbuxVOk:22 ::

     

        100.00

    • If you are getting thousands of bounce backs for emails you did not send then it is likley someone is spoofing your email address or has gained access to it, I would recommend changing your password ASAP and contacting support for whoever is hosting your mail to so they can see if it is actually sending from your account or not and take whatever action is needed to stop it.

  • hey guys,,

    i was wondering if i could get this error message to send to someone that wont leave me alone, i mean i can set a rule and itll go to another box or to my trash but it will let them know they can still email me i just wont view it, i want to stop this all together without having to shut my email and restart, instead of it just goin to a diff box, id like the error message to be sent because once they see that error message, they will stop all together…,

    love,,

    someone that keeps getting stocked

  • Hello, On Roundcube I seem to be having a sporadic issue. Sometimes, when I reply to an email, it bounces back. So, the issue isn’t with the email address because they’ve already sent an email to me. When I retype the address onto a new email (not a reply email) it still bounces back and I resort to sending business emails through my gmail account. This is the message I get:

    This message was created automatically by mail delivery software.


    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed

  • This message was created automatically by mail delivery software.

     

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

     

      emperez@tolman.com.ph

     

        No such person at this address.

  •  

    hello guys can you help me with this kind of mail since yesterday i received like two thousand of mails of thath kind please can you help me

     

    This message was created automatically by mail delivery software.

     

    A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on vps.adketingserver.com.

     

     

     

    The message identifier is:     1d7BSo-0006Ds-Fo

     

    The subject of the message is: YOU HAVE TO STOP FURTHER DEALINGS WITH THEM.

     

    The date of the message is:    Sun, 7 May 2017 04:02:26 +0200

     

     

     

    The addresses to which the message has not yet been delivered are:

     

     

     

      hgillard@xxxxx.com

     

        host alt4.gmail-smtp-in.l.google.com [74.125.131.27]

     

        Delay reason: SMTP error from remote mail server after end of data:

     

        421-4.7.0 [67.23.249.108      15] Our system has detected that this message is

     

        421-4.7.0 suspicious due to the very low reputation of the sending IP address.

     

        421-4.7.0 To protect our users from spam, mail sent from your IP address has

     

        421-4.7.0 been temporarily rate limited. Please visit

     

        421 4.7.0  https://support.google.com/mail/answer/188131 for more information. l11si4428434lfk.30 – gsmtp

     

      hgilbaugh@xxxxx.com

     

        host alt4.gmail-smtp-in.l.google.com [74.125.131.27]

     

        Delay reason: SMTP error from remote mail server after end of data:

     

        421-4.7.0 [67.23.249.108      15] Our system has detected that this message is

     

        421-4.7.0 suspicious due to the very low reputation of the sending IP address.

     

        421-4.7.0 To protect our users from spam, mail sent from your IP address has

     

        421-4.7.0 been temporarily rate limited. Please visit

     

        421 4.7.0  https://support.google.com/mail/answer/188131 for more information. q6si2143931lff.9 – gsmtp

     

      hgildart@xxxxx.com

     

        host mta5.am0.yahoodns.net [98.136.216.26]

     

        Delay reason: SMTP error from remote mail server after MAIL FROM:<sales@xxxxxx.com> SIZE=4110:

     

        421 4.7.0 [TSS04] Messages from 67.23.249.108 temporarily deferred due to user complaints – 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

     

      hgill@xxxxx.com

     

        host inbound.localnet.com [207.251.194.26]

     

        Delay reason: SMTP error from remote mail server after RCPT TO:<hgill@xxxxx.com>:

     

        451 4.7.1 <hgill@xxxxx.com>: Recipient address rejected:

     

        Greylisting in effect, please come back later

     

     

     

    No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

     

    • You will want to contact the Live Support team so they can look into this for you. They should be able to see if your server is sending the emails or you are merely being spoofed. They will have a method of correction either way so you can help prevent this from continuing.

  • Can you please explain this message.  I have been trying to track down this problem for awhile.  It happens to several people randomly.  I’m thinking it’s in our network. 

    Thanks.

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      earlsmeagan@gmail.com
        Domain wachesaw.com has exceeded the max defers and failures per hour
    (5/5 (100%)) allowed. Message discarded.

    • We are happy to help but will need to see the full returned email message with headers to narrow this down further.

      Thank you,
      John-Paul

  • This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      shajudolcee@gmail.com
        (ultimately generated from shaju@dolceeamarobd.com)
        host gmail-smtp-in.l.google.com [173.194.203.27]
        SMTP error from remote mail server after RCPT TO:<shajudolcee@gmail.com>:
        550-5.2.1 The email account that you tried to reach is disabled. Learn more at
        550 5.2.1  https://support.google.com/mail/?p=DisabledUser d84si15115685pfb.266 – gsmtp

    Reporting-MTA: dns; usa.usaservercenter.com

    Action: failed
    Final-Recipient: rfc822;shajudolcee@gmail.com
    Status: 5.0.0
    Remote-MTA: dns; gmail-smtp-in.l.google.com
    Diagnostic-Code: smtp; 550-5.2.1 The email account that you tried to reach is disabled. Learn more at
     550 5.2.1  https://support.google.com/mail/?p=DisabledUser d84si15115685pfb.266 – gsmtp

    Return-path: <roy@dolceeamarobd.com>
    Received: from [127.0.0.1] (port=39546 helo=http://www.dolceeamarobd.com)
        by usa.usaservercenter.com with esmtpa (Exim 4.88)
        (envelope-from <roy@dolceeamarobd.com>)
        id 1cfM9K-00036K-QQ
        for shaju@dolceeamarobd.com; Sun, 19 Feb 2017 13:43:15 +0600
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
     boundary=”=_c545aff99d6566e6dfa39b9f3d471f6c”
    Date: Sun, 19 Feb 2017 13:43:14 +0600
    From: roy@dolceeamarobd.com
    To: shaju@dolceeamarobd.com
    Subject: lEGEA N103
    Message-ID: <48ae1657d7d89ea3146db24d6e41b263@dolceeamarobd.com>
    X-Sender: roy@dolceeamarobd.com
    User-Agent: Roundcube Webmail/1.2.3
    X-Exim-DSN-Information: Due to administrative limits only headers are returned
     
    Comming this massage every time after send mail. how to solve it. please help me…
    • That email account is disabled. You will not be able to send emails to a disabled account. If you have another way to contact that account owner they may want to know their account is disabled.

  • following errors are received on my pc in 2 text files as follows

     

     

    1st file

    Return-path: <design@skylarktool.com>
    Received: from [117.212.146.33] (port=16523 helo=DESIGN1)
        by marathe.interactivedns.com with esmtpa (Exim 4.87)
        (envelope-from <design@skylarktool.com>)
        id 1cbn4N-0005nY-P7; Thu, 09 Feb 2017 17:10:03 +0530
    Return-Receipt-To: “Skylark tool” <design@skylarktool.com>
    From: “Skylark tool” <design@skylarktool.com>
    To: <kupardhi@laxmigroup.net.in>
    Cc: “‘S M Nahar'” <smnahar@laxmigroup.net.in>,
        <rajesh@skylarktool.com>,
        <kishornavghare@gmail.com>
    Subject: pt cap 3d model and actual part also pdf not matching to each other
    Date: Thu, 9 Feb 2017 17:08:53 +0530
    Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAADdCJrmQETVCoJSoDZp3kNnCgAAAEAAAAJHnoHwZn+xCsCFseE0NHTsBAAAAAA==@skylarktool.com>
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
        boundary=”—-=_NextPart_000_0007_01D282F7.3EE69EC0″
    X-Mailer: Microsoft Office Outlook 12.0
    Thread-Index: AdKCyRMYaCq5eBALSgay/uRSCa6t2w==
    Content-Language: en-in
    x-cr-hashedpuzzle: AQUK J7Hf LIez LiIA PEq6 Pp0a RLJX RMfl RVFo SCXZ S+5q U12W bc6M icp7 ic8h npfj;4;awBpAHMAaABvAHIAbgBhAHYAZwBoAGEAcgBlAEAAZwBtAGEAaQBsAC4AYwBvAG0AOwBrAHUAcABhAHIAZABoAGkAQABsAGEAeABtAGkAZwByAG8AdQBwAC4AbgBlAHQALgBpAG4AOwByAGEAagBlAHMAaABAAHMAawB5AGwAYQByAGsAdABvAG8AbAAuAGMAbwBtADsAcwBtAG4AYQBoAGEAcgBAAGwAYQB4AG0AaQBnAHIAbwB1AHAALgBuAGUAdAAuAGkAbgA=;Sosha1_v1;7;{83119B20-3656-4B0F-A0C8-6CB9EA2F3BAC};ZABlAHMAaQBnAG4AQABzAGsAeQBsAGEAcgBrAHQAbwBvAGwALgBjAG8AbQA=;Thu, 09 Feb 2017 11:38:46 GMT;cAB0ACAAYwBhAHAAIAAzAGQAIABtAG8AZABlAGwAIABhAG4AZAAgAGEAYwB0AHUAYQBsACAAcABhAHIAdAAgAGEAbABzAG8AIABwAGQAZgAgAG4AbwB0ACAAbQBhAHQAYwBoAGkAbgBnACAAdABvACAAZQBhAGMAaAAgAG8AdABoAGUAcgA=
    x-cr-puzzleid: {83119B20-3656-4B0F-A0C8-6CB9EA2F3BAC}
    Disposition-Notification-To: “Skylark tool” <design@skylarktool.com>
    X-Exim-DSN-Information: Due to administrative limits only headers are returned

     

     

    2nd file as follows

    Reporting-MTA: dns; marathe.interactivedns.com

    Action: failed
    Final-Recipient: rfc822;kupardhi@laxmigroup.net.in
    Status: 5.0.0
    Remote-MTA: dns; laxmigroup.net.in
    Diagnostic-Code: smtp; 550-DKIM: encountered the following problem validating skylarktool.com:
     550 pubkey_unavailable

    Action: failed
    Final-Recipient: rfc822;smnahar@laxmigroup.net.in
    Status: 5.0.0
    Remote-MTA: dns; laxmigroup.net.in
    Diagnostic-Code: smtp; 550-DKIM: encountered the following problem validating skylarktool.com:
     550 pubkey_unavailable

    • Since the second message mentions your DKIM record, ensure you have setup SPF Records and Domain Keys (DKIM) for your domain.

      I also recommend setting up DMARC records. This allows you to specify how mail servers should handle messages from your domain that do not have valid SPF and DKIM records setup. Since the DMARC standard is used by many email providers (such as Gmail, Yahoo, AOL, Hotmail, Outlook), it can increase your chances of email being delivered successfully.

      Thank you,
      John-Paul

  • Mail delivery failed: returning message to sender bounce-backs

    X-Timeout-Protection: 0

    Return-path: <>

    Envelope-to: sameer@suryajyoti.com

    Delivery-date: Fri, 13 Jan 2017 17:38:53 +0530

    Received: from exim by mail.suryajyoti.com with local (Exim 4.72 #6)

    id 1cS0f7-0001kb-Fg

    for <sameer@suryajyoti.com>; Fri, 13 Jan 2017 17:38:53 +0530

    Date: Fri, 13 Jan 2017 17:38:53 +0530

    Message-Id: <E1cS0f7-0001kb-Fg@mail.suryajyoti.com>

    X-Failed-Recipients: purchase@tslgroup.in

    Auto-Submitted: auto-replied

    From: Mail Delivery System <Mailer-Daemon@oshoventures.com>

    To: sameer@suryajyoti.com

    Subject: Mail delivery failed: returning message to sender

    X-EMLSPAM: 0

    X-EMLSPAM-SCORE: -100

    X-EMLSPAM-REFID: str=0001.0A15020A.5878C35D.0430,ss=1,re=0.000,fgs=256

     

    • Do you have the full bounceback message. There’s usually a section in the bounceback that explains why the message bounced and I’m not seeing it here.

  • Hey Arnel.

    Thank you SO MUCH! So, this was not a result of a virus or a hacker? It was just the recipient I was sending it to, their inbox is full and cannot recieve emails at the moment, correct?

    • Hello Alex,

      That is correct. When there is an error in mail delivery service it is normal to see a bounce-back message like this. These messages tell you why the mail delivery didn’t work.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  • what exactly does this mean… i keep trying to send out an email and this keeps coming back! please answer ASAP! thank you!

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    donna_pianokeys7_if@pop.homestead.com
    (generated from donna@pk4kids.com)
    mailbox is full: retry timeout exceeded

    ------ This is a copy of the message's headers. ------

    Return-path: <funesalex@live.com>
    Received: from [10.115.3.12] (helo=smtp.maileig.com)
    by bosmailscan11.eigbox.net with esmtp (Exim)
    id 1a4znQ-0001tg-4X
    for donna@pk4kids.com; Fri, 04 Dec 2015 18:29:48 -0500
    Received: from BLU004-OMC4S17.hotmail.com ([65.55.111.156])
    by bosimpinc12 with bizsmtp
    id pbVm1r03p3NWdJx01bVoDH; Fri, 04 Dec 2015 18:29:48 -0500
    X-EN-OrigIP: 65.55.111.156
    X-EN-IMPSID: pbVm1r03p3NWdJx01bVoDH
    Received: from BLU407-EAS1 ([65.55.111.137]) by BLU004-OMC4S17.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.23008);
    Fri, 4 Dec 2015 15:29:46 -0800
    X-TMN: [RmQE6xEih8aUYsPzjGwTSgB7b2B55cK6]
    X-Originating-Email: [funesalex@live.com]
    Message-ID: <BLU407-EAS1D66D87A55D8FF11F86E2D80C0@phx.gbl>
    Date: Fri, 4 Dec 2015 18:29:44 -0500
    Subject: Glebe 12/4
    Importance: normal
    From: Alex Funes <funesalex@live.com>
    CC: Donna Hancock <donna@pk4kids.com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="--_com.samsung.android.email_673279830053400"
    X-OriginalArrivalTime: 04 Dec 2015 23:29:46.0841 (UTC) FILETIME=[A99EE490:01D12EEB]
    X-EN-Class: impinc
    • Hello Alex,

      Per the error message: A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed:donna_pianokeys7_if@pop.homestead.com(generated from donna@pk4kids.com) mailbox is full.

      It means that the recipient you’re trying to send the message to cannot accept any further messages until it has been cleared. It’s full.

      I hope that helps to answer your question! If you require further assistance, please let us know!

      Regards,
      Arnel C.

  • What I have received from their support. 

     

    “The ticket that was submitted for user@example.com, regarding the email related issue, requires further information to process the support request. It has been determined that the bounce back message you provided was not generated by our mail server. Please advise the customer that the issue should be investigated on the sender’s side. If the sender’s email provider insists that the issue is on our side, please ask them to provide remote server logs indicating that connection to our MX failed.”

  • Hello, I’m third party IT support for Keltech, and have a user at Keltech that is unable to send an email to a known good email account. As far as I know this is the only email address that is currently failing for her. Below is the returned email alert. Any help would be appreciated. 

    Thank you

    Roy

     

    —–Original Message—–
    From: Dee Rocha [mailto:drocha@keltech-va.com]
    Sent: Wednesday, October 28, 2015 2:57 PM
    To: Roy Haynes
    Subject: FW: Mail delivery failed: returning message to sender

     

    Hello Roy

    I did what you said. Here is the message I got back.

     

    Dee

     

    —–Original Message—–

    From: Mail Delivery System

    [mailto:Mailer-Daemon@ecbiz153.inmotionhosting.com]

    Sent: Wednesday, October 28, 2015 2:56 PM

    To: drocha@keltech-va.com

    Subject: Mail delivery failed: returning message to sender

     

    This message was created automatically by mail delivery software.

     

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

     

      deerocha@ntelos.net

        retry time not reached for any host after a long failure period

     

    —— This is a copy of the message, including all the headers. ——

     

    Return-path: <drocha@keltech-va.com>

    Received: from wsip-98-190-203-196.rn.hr.cox.net ([98.190.203.196]:57680

    helo=KTOFCDT05)

                    by ecbiz153.inmotionhosting.com with esmtp (Exim 4.85)

                    (envelope-from <drocha@keltech-va.com>)

                    id 1ZrVsu-0005J0-2V

                    for deerocha@ntelos.net; Wed, 28 Oct 2015 14:55:44 -0400

    From: “Dee Rocha” <drocha@keltech-va.com>

    To: “‘Dee'” <deerocha@ntelos.net>

    Subject: test

    Date: Wed, 28 Oct 2015 14:55:44 -0400

    Message-ID: <005a01d111b2$3fbc4910$bf34db30$@keltech-va.com>

    MIME-Version: 1.0

    Content-Type: multipart/alternative;

                    boundary=”—-=_NextPart_000_005B_01D11190.B8AAF730″

    X-Mailer: Microsoft Outlook 15.0

    Thread-Index: AdERsj4o6EeyxUIoSBGvq3Wy2EYfJg==

    Content-Language: en-us

    X-OutGoing-Spam-Status: No, score=-102.5

     

    This is a multipart message in MIME format.

     

    ——=_NextPart_000_005B_01D11190.B8AAF730

    Content-Type: text/plain;

                    charset=”us-ascii”

    Content-Transfer-Encoding: 7bit

     

     

     

     

    ——=_NextPart_000_005B_01D11190.B8AAF730

    Content-Type: text/html;

                    charset=”us-ascii”

    Content-Transfer-Encoding: quoted-printable

     

    <html xmlns:v=3D”urn:schemas-microsoft-com:vml” = xmlns:o=3D”urn:schemas-microsoft-com:office:office” = xmlns:w=3D”urn:schemas-microsoft-com:office:word” = xmlns:m=3D”http://schemas.microsoft.com/office/2004/12/omml” = xmlns=3D”http://www.w3.org/TR/REC-html40“><head><META = HTTP-EQUIV=3D”Content-Type” CONTENT=3D”text/html; = charset=3Dus-ascii”><meta name=3DGenerator content=3D”Microsoft Word 15 = (filtered medium)”><style><!–

    /* Font Definitions */

    @font-face

                    {font-family:Calibri;

                    panose-1:2 15 5 2 2 2 4 3 2 4;}

    /* Style Definitions */

    p.MsoNormal, li.MsoNormal, div.MsoNormal

                    {margin:0in;

                    margin-bottom:.0001pt;

                    font-size:11.0pt;

                    font-family:”Calibri”,sans-serif;}

    a:link, span.MsoHyperlink

                    {mso-style-priority:99;

                    color:#0563C1;

                    text-decoration:underline;}

    a:visited, span.MsoHyperlinkFollowed

                    {mso-style-priority:99;

                    color:#954F72;

                    text-decoration:underline;}

    span.EmailStyle17

                    {mso-style-type:personal-compose;

                    font-family:”Calibri”,sans-serif;

                    color:windowtext;}

    .MsoChpDefault

                    {mso-style-type:export-only;

                    font-family:”Calibri”,sans-serif;}

    @page WordSection1

                    {size:8.5in 11.0in;

                    margin:1.0in 1.0in 1.0in 1.0in;}

    div.WordSection1

                    {page:WordSection1;}

    –></style><!–[if gte mso 9]><xml>

    <o:shapedefaults v:ext=3D”edit” spidmax=3D”1026″ /> </xml><![endif]–><!–[if gte mso 9]><xml> <o:shapelayout v:ext=3D”edit”> <o:idmap v:ext=3D”edit” data=3D”1″ /> </o:shapelayout></xml><![endif]–></head><body lang=3DEN-US = link=3D”#0563C1″ vlink=3D”#954F72″><div class=3DWordSection1><p = class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></body></html>

     

    ——=_NextPart_000_005B_01D11190.B8AAF730–

    • Hello Roy,
      Sorry for continuing problems with the email. I looked at the history of the account, and there was previous problems with queued items with ntelos. com. Though this was noted 13 days ago, there still appears to be an issue with sending mail to Ntelos . I tried with a test from the server and this is message I immediately received:

      R=lookuphost T=remote_smtp: retry time not reached for any host after a long failure period

      I highly suggest speaking with Ntelos to see what’s going on. We can provide the error messages if necessary (though the main one is the one I’ve shown). This will require the attention of the Ntelos email administrator. Please contact them with the information you have provided and see if it is possible to clear the queued items, or if there is another problem.

      Apologies again for the problem with the email. If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

    • Hello Renato,

      If you are one of our customers, you may want to check with out Live Support team to see what is wrong with your specific account. That is not normal server behavior.

      Kindest Regards,
      Scott M

    • it seems that your local IP address 198.1.82.190 does not have a valid reverse DNS in which your mail has been authenticating.

      So kindly contact your local internet provider to add the valid reverse DNS else try with any other internet provider.

    • Hello saravananct,

      Thank you for contacting us. Since we do not own that IP address we cannot setup the reverse DNS for you. I recommend contacting your host, so they can assist you with this configuration.

      Thank you,
      John-Paul

  • HI 

    I’ve been getting emails back from email addresses I know are coorect. Why?

    Some are from an email message I send to multiple recipeints and some are to just one and I get the mailer daemon message as well.

     

    🙁

    Sara

    • Hello Sara,

      Can you please provide the headers of one of the bounce back messages so we may decipher what the issue at hand may be and possibly a resolution.

      Best Regards.
      TJ Edens

  • Hi,

    Can you give advice in solving my problem regarding:

    This message was created automatically by mail delivery software.

     A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    sara.nordvik@cut-e.no

    SMTP error from remote mail server after end of data:

    host aspmx.l.google.com [2a00:1450:4013:c01::1b]:

    550-5.7.1 [2a01:5b40:0:252::55      12] Our system has detected that this

    550-5.7.1 message is likely unsolicited mail. To reduce the amount of spam sent

     550-5.7.1 to Gmail, this message has been blocked. Please visit

     550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for

    550 5.7.1 more information. w1si16472613wix.3 – gsmtp


     —— This is a copy of the message, including all the headers. ——

     

  • Hi,

       Thank you for the suggestions.  I had tried “add that particular address to the blocked list”, but it didn’t work.  I’ve resolved the problem now.  It was a scorpion virus. I had to pay Norton $99 to uninstall/reinstall Norton antivirus and change my password. 

       Again, thank you for your suggestion.

    • i made a image of my windows and ever so often i reboot from it and delete my window the only problem is when i turn it off it does updates so am going to have to make a new image with the updates on

    • take ever thing that want keep off your then reinstall your windows most windows have factory reset on them but when you turn it on it does updates but and these take a bit of time so l made a copy of my windows to a image put on rar and sofware in folders just in case i wanted it on the new machine got a new drive and put it in with the new image then run scans on my old drive to find out if had bad sectors on it or a virus i no it is a bit over the top learning can go tits up this way you never can go wrong

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