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A 554 email error is sometimes thought of as a catch-all of email errors. It is generally used when there is a generic delivery failure that another email error code doesn't directly define a problem for.

Some mail servers also use a 554 error even if there is a specific error code that defines what went wrong all ready.

You should receive a bounce-back message from the server with a variation of email error 554 in the subject, and the body should contain your original message that you attempted to deliver.

Example bounce-back message

Return-path: <>
Envelope-to: sender@example.com
Delivery-date: Sat, 13 Oct 2012 04:40:30 -0700
Received: from mailnull by biz32.inmotionhosting.com with local (Exim 4.77)
id 1TN050-0007it-Dw
for sender@example.com; Sat, 13 Oct 2012 04:40:30 -0700
X-Failed-Recipients: recipient@RemoteDomain.com
Auto-Submitted: auto-replied
From: Mail Delivery System <mailer-daemon@biz32.inmotionhosting.com>
To: sender@example.com
Subject: Mail delivery failed: returning message to sender
Message-Id: <e1tn050-0007it-dw@biz32.inmotionhosting.com>
Date: Sat, 13 Oct 2012 04:40:30 -0700

This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
 
recipient@RemoteDomain.com
SMTP error from remote mail server after RCPT TO:<recipient@remotedomain.com>:
host mail.RemoteDomain.com [123.123.123.123]: 554 Invalid recipient
 
------ This is a copy of the message, including all the headers. ------
Return-path: <sender@example.com>
Received: from Admin by biz32.inmotionhosting.com with local (Exim 4.77)
(envelope-from <sender@example.com>)
id 1TN04y-0007iG-6d
for recipient@RemoteDomain.com; Sat, 13 Oct 2012 04:40:28 -0700
To: Recipient <recipient@remotedomain.com>
X-Autorespond: Comments
MIME-Version: 1.0
X-Loop: Recipient group <recipient@remotedomain.com>
Precedence: auto_reply
X-Precedence: auto_reply
From: "sender" <sender@example.com>
Subject: Auto Reply: Out of Office
Date: Sat, 13 Oct 2012 04:40:28 -0700

Common variations of the 554 email error

  • 554 5.7.0 Message Size Violation
  • 554 5.7.1 Message blocked due to spam content in the message
  • 554 5.7.1 [P4] Message blocked due to spam content in the message.
  • 554 5.7.1 <sender@example.com>: Relay access denied
  • 554 5.7.9 Message not accepted for policy reasons. See http://postmaster.yahoo.com/errors/postmaster-28.html

  • 554 RLY:B1
  • 554 delivery error: dd This user doesn't have a ymail.com account
  • 554 Denied (Mode: normal)
  • 554 Invalid recipient
  • 554 Malformed mail denied!
  • 554 Message is not RFC compliant; missing "Date" header
  • 554 Message not allowed - [PH01] Email not accepted for policy reasons. Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]
  • 554 Message permanently rejected
  • 554 Message refused
  • 554 no valid recipients, bye
  • 554 rejected due to spam content
  • 554 rejected due to virus
  • 554 <sender@example.com>: Relay access denied
  • 554 Sorry, no mailbox here by that name.
  • 554 Spam detected
  • 554 Spam violation, the content of your e-mail contains illegal characters, re-sent after examination
  • 554 Transaction Failed Spam Message not queued.554 Virus found, message permanently rejected (#5.3.0)

Resolving a 554 email error bounceback

Because errors in the 554 series don't always bounceback for a common reason, they could be either a hard or soft bounce. To better understand soft and hard bounces, and general email bounceback errors you can read why does email bounce, bounceback, or error?

In our example bounce-back error above the reason the message has failed is because an auto-reply was trying to be sent to an account that didn't exist. So the RemoteDomain.com mail server responded back with a 554 Invalid recipient error.

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n/a Points
2014-12-04 1:42 am

This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed:  rajeshwari@kmohan.com    SMTP error from remote mail server after initial connection:    host mx01.cloudzimail.com [115.112.214.41]: 554-secure.logix.in    554 IP blacklisted in http://www.senderbase.org------ This is a copy of the message, including all the headers. ------Return-path: <vivek@girirajpackaging.com>Received: from [122.166.231.165] (port=2124 helo=ashok)by usa1.my-linuxserver.com with smtp (Exim 4.82)(envelope-from <vivek@girirajpackaging.com>)id 1Xw9ZS-00021C-KA; Wed, 03 Dec 2014 18:31:57 +0530Message-ID: <000b01d00ef9$5e80f6a0$3501a8c0@ashok>From: "Vivek" <vivek@girirajpackaging.com>To: "Rajeshwari" <rajeshwari@kmohan.com>,"'GP'" <info@girirajpackaging.com>References: <00ff01d00ef8$fc7b4640$f571d2c0$@kmohan.com>Subject: Re: test mailDate: Wed, 3 Dec 2014 18:32:16 +0530MIME-Version: 1.0Content-Type: multipart/mixed;boundary="----=_NextPart_000_0007_01D00F27.770F3190"X-Priority: 3X-MSMail-Priority: NormalX-Mailer: Microsoft Outlook Express 6.00.2900.2180X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180This is a multi-part message in MIME format.------=_NextPart_000_0007_01D00F27.770F3190Content-Type: multipart/alternative;boundary="----=_NextPart_001_0008_01D00F27.770F3190"------=_NextPart_001_0008_01D00F27.770F3190Content-Type: text/plain;charset="iso-8859-1"Content-Transfer-Encoding: quoted-printableThanx & RegardsVivek R BiradarGiriraj Packaging98862 91023  ----- Original Message -----=20  From: Rajeshwari=20  To: 'GP' ; 'Vivek'=20  Sent: Wednesday, December 03, 2014 6:29 PM  Subject: test mail  =20  =20  =20  Best Regards  Rajeshwari.V  Ext#137  =20

Staff
39,022 Points
2014-12-04 11:31 am
Hello Vivek,

The message you provided indicates that the IP address of the server you are sending from is in a blacklist checked by the recipient. You will want to alert your mail provider to let them know their IP is in a blacklist so they can work to get it removed. You may want to provide them with the full bounceback message you provided here.

Kindest Regards,
Scott M
n/a Points
2014-12-12 11:22 am

Could you possibly find the issue here? We've been trying all morning and other emails that are not Yahoo can get through via respondin . But the bounce back isn't stating blocked that I can see. 

 

Sorry, we were unable to deliver your message to the following address.

 

<jbartolotta@artisandesigntampa.com>:

Remote host said:

554 Denied [4830b845.0.508071.00-2318.907745.p01c12m117.mxlogic.net] (Mode: normal)

[BODY]

 

--- Below this line is a copy of the message.

 

Received: from [127.0.0.1] by nm50.bullet.mail.gq1.yahoo.com with NNFMP; 12 Dec 2014 15:02:27 -0000

Received: from [98.137.12.59] by nm50.bullet.mail.gq1.yahoo.com with NNFMP; 12 Dec 2014 14:59:27 -0000

Received: from [98.139.215.142] by tm4.bullet.mail.gq1.yahoo.com with NNFMP; 12 Dec 2014 14:59:27 -0000

Received: from [98.139.212.243] by tm13.bullet.mail.bf1.yahoo.com with NNFMP; 12 Dec 2014 14:59:27 -0000

Received: from [127.0.0.1] by omp1052.mail.bf1.yahoo.com with NNFMP; 12 Dec 2014 14:59:27 -0000

X-Yahoo-Newman-Property: ymail-4

X-Yahoo-Newman-Id: 755260.88702.bm@omp1052.mail.bf1.yahoo.com

Received: (qmail 77117 invoked by uid 60001); 12 Dec 2014 14:59:27 -0000

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1418396367; bh=e4ZWpsgtCvRgSPnORIBtMaqHqrZy+IsoHVfyA1ZSKuA=; h=Message-ID:Date:From:Subject:To:In-Reply-To:MIME-Version:Content-Type; b=vD0bf86u/jGHBkxgtRlEFScNFY79DYXxFRCyeSndK6FLB4GzfSYt5UcYru6YVGuE0GVf55S9JCsE/ah0mgu/g81QGG1EUUnaAKNs9AyfnyJ0mnojFwXjsBZbwbJ03fk2te6+JU2IPiqXPpPwtAupqiA+LEgvLYyn4NTraxGlbEw=

X-YMail-OSG: 3FPByqQVM1n4I8ba6I0pGk4DSnaLcn.fGVG6eWGaAl7e4.R

JiQTPKTtx6YelLpC5gM78ZqziyZWzkECSX6GEW9uzgMxtnLCxZ1ulbMnt8Y6

RPUgL5XAfoHwiiuZrqsVrc1UoEY.rgHvdq94CNJUlUlQyHazLj1d15.oJcZ4

9tLUxNhH4UaGRYvnGsTxrUA6ad6_FDHGUtwh.b4m8Gq917Ywd5J3pepJfrMd

q3M.Bu4R0.UaX_ax0aW4dEZK6xNu6bmMe0LWBx2JQWpnUIzlzd3Hxpot9ynR

QiGYuz3FyfahHpakE9jh6c4m1aHVK1l8V7lv8q5sAI.vosEFi23sF20FCizE

Q9rLQMhpvo6.m9jzCsMdf.Z8RZ7nwD4WaUPcjp3pxWbnsawUA7Hak2tmd9tq

MUmtgELiZ5jbzfTYisFqE9Zx4h3CmCnG9qdrxChzXWZAbk1SFZV3jKFzHQbs

ccISp55XSewQfr98yQV7NSEIY5XT17hJ3T__YMAUIe8Rrh._QEmPp0L_tV8f

LRvt9cCJLDCii8enmjgSORDLfexeSBt_SUAJYpZYeIl6YG8xC2C5y4GykdcS

zFeng0REDqhWCTdR3mrC3wQq6rMS1xFZbP3WKcw1q9wYs6F1pMZxmopKG1xq

FeDgxreUHCsZtw7gCYWrQdqPlt7hR8JCzKLUljziBrwl07nbmGkUk.24JweJ

bJniLkuUACAzz_z8N5UbNzvs9x0KyF4UvUzGNPbro6Gj8Clsp3WSY

Received: from [172.56.1.177] by web141603.mail.bf1.yahoo.com via HTTP; Fri, 12 Dec 2014 06:59:27 PST

X-Rocket-MIMEInfo: 002.001,VHJ5aW5nIGFnYWluCgpTZW50IGZyb20gWWFob28gTWFpbCBvbiBBbmRyb2lkCgoBMAEBAQE-

X-Mailer: YahooMailAndroidMobile/4.7.2 YahooMailWebService/0.8.203.740

Message-ID: <1418396367.67956.YahooMailAndroidMobile@web141603.mail.bf1.yahoo.com>

Date: Fri, 12 Dec 2014 06:59:27 -0800

From: Jennifer Nicol <nicoljennifer3@yahoo.com>

Subject: Re: test 

To: Joseph Bartolotta <jbartolotta@artisandesigntampa.com>

In-Reply-To: <53268544A0AEAB4A9DB53DA2F54B44ADAB829A93@AIF-W2K11.artisan.local>

MIME-Version: 1.0

Content-Type: multipart/alternative; boundary="-221842591-1898802818-1418396367=:67956"

 

---221842591-1898802818-1418396367=:67956

Content-Type: text/plain; charset=us-ascii

 

Trying again

 

Sent from Yahoo Mail on Android

 

---221842591-1898802818-1418396367=:67956

Content-Type: text/html; charset=us-ascii

 

<table cellspacing="0" cellpadding="0" border="0"><tr><td valign="top"><p dir="ltr"><font size ="2"><font size ="2">Trying</font></font><font size ="2"><font size ="2"> </font></font><u><font size ="2"><font size ="2">again</font></font></u></p>

<p dir="ltr"><font size ="2"><font size ="2"><a href="https://overview.mail.yahoo.com/mobile/?.src=Android">Sent from Yahoo Mail on Android</a></font></font></p>

<table cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td valign="top"> <div style="font-family:Roboto, sans-serif;color:#7e7d80;">From:"Joseph Bartolotta" <jbartolotta@artisandesigntampa.com><br/>Date:Fri, Dec 12, 2014 at 9:57 AM<br/>Subject:test <br/><br/></div> 

<div class="WordSection1">

<p class="MsoNormal">Try again</p> 

<p class="MsoNormal">  </p> 

<p class="MsoNormal">Thank You,</p> 

<p class="MsoNormal">Joe Bartolotta</p> 

<p class="MsoNormal">Artisan Design</p> 

<p class="MsoNormal">813-933-9245</p> 

<p class="MsoNormal">813-728-3020</p> 

<p class="MsoNormal"><a rel="nofollow" ymailto="mailto:joeb@artisandesigntampa.com" target="_blank" href="javascript:return">joeb@artisandesigntampa.com</a>

</p> 

<p class="MsoNormal">  </p> 

</div>

</td>  </tr>  </tbody>  </table></td></tr></table>

---221842591-1898802818-1418396367=:67956--

Staff
11,186 Points
2014-12-12 11:27 am
While Yahoo has not provided a specific reasoning as to why the email is blocked, it could potentially be due to a blacklist. If sent from an InMotion Hosting server, I recommend sending the bounceback within a ticket to technical support for further investigation.
n/a Points
2015-06-30 7:39 am

  ganesan_n@ksk.co.in

    SMTP error from remote mail server after initial connection:

    host mx1.ksk.co.in [218.248.3.215]: 554-mx1.ksk.co.in

    554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

 

------ This is a copy of the message, including all the headers. ------

 

Return-path: <excise@elforge.com>

Received: from [122.165.3.204] (port=2432 helo=MAILSERVER)

      by iduna.lunarpages.com with esmtpa (Exim 4.80)

      (envelope-from <excise@elforge.com>)

      id 1Z9sjX-0001MR-V3

      for ganesan_n@ksk.co.in; Tue, 30 Jun 2015 03:25:45 -0700

Received: from EXCISE ([192.168.2.203]) by MAILSERVER (602LAN SUITE 2004) id 3f3014ca for ganesan_n@ksk.co.in; Tue, 30 Jun 2015 15:54:46 +0530

From: "excise" <excise@elforge.com>

To: "'ganesan_n'" <ganesan_n@ksk.co.in>

Subject: RE: Expected Power Consumption - June 2015

Date: Tue, 30 Jun 2015 15:30:13 +0530

MIME-Version: 1.0

Content-Type: multipart/alternative;

      boundary="----=_NextPart_000_0017_01D0B349.A8A3B570"

X-Mailer: Microsoft Office Outlook, Build 11.0.5510

X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157

Thread-Index: AQHQrz9hRGDinbr2/U+sq5WKFOWTiJ3ErMVwgAAvHFD///yNsA==

In-Reply-To:

<AA80EA835077B74C977C0885BFC9236A03017250@EXSRV2010-4.kskventures.com>

 

This is a multi-part message in MIME format.

 

------=_NextPart_000_0017_01D0B349.A8A3B570

Content-Type: text/plain;

      charset="us-ascii"

Content-Transfer-Encoding: 7bit

 

anybody help me how to remove the spam

Staff
10,077 Points
2015-07-01 12:54 am
Hello,

It seems that you may currently be spoofed by another server. Please follow the guide on how to fight spam and prevent spoofing. If you are indeed sending an email to ganesan_n@ksk.co.in then you will need to contact our support department so we may resolve the issue on the server.

Best Regards,
TJ Edens
n/a Points
2015-07-28 5:33 pm

mails are not reached to yahoo id so please help for this.

Please find the below detail of the bounce back

This is the mail system at host mail.nlayerz.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. It's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem report. You candelete your own text from the attached returned message.                   The mail system<tejendra.darji@outlook.com>: host mx3.hotmail.com[65.55.92.184] said: 550    SC-002 (SNT004-MC4F15) Unfortunately, messages from 103.27.120.9 weren't    sent. Please contact your Internet service provider since part of their    network is on our block list. You can also refer your provider to    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL    FROM command)

Staff
10,077 Points
2015-07-28 10:58 pm
Hello Tejendra,

This states that the email was not able to be sent to an outlook account. It may be refusing email from your mail server due to spam complaints. However please make sure you are using DKIM/SPF as they can help prevent these emails to fail. I would also suggest contacting your host to see if they can do anything on their end.

Best Regards,
TJ Edens
n/a Points
2015-09-14 3:56 pm

here is my err:

Hi. This is the qmail-send program at yahoo.com.I'm afraid I wasn't able to deliver your message to the following addresses.This is a permanent error; I've given up. Sorry it didn't work out.64.235.150.252 failed after I sent the message. Remote host said: 550 permanent failure for one or more recipients
Staff
39,022 Points
2015-09-14 4:16 pm
Hello,

The error you are receiving says that you are using a banned file attachment. This means your attachment is of a file type that they do not allow on that server.

Kindest Regards,
Scott M
n/a Points
2015-12-31 4:58 am

 When trying to deliver your message, the mail server at host encountered problems with the following addresses:

 Open (121.240.7.3) Error 1sec (554 IP blacklisted in http://www.senderbase.org 554-bkc3.logix.in)  Open (121.240.7.3) Error 1sec (554 IP blacklisted in http://www.senderbase.org 554-bkc3.logix.in)

 

For a more detailed explanation see http://netwinsite.com/surgemail/deliver_failed.htm

 

Staff
4,853 Points
2015-12-31 12:04 pm
Hello Rajesh,

We will need to see the full bounceback message including all headers to analyze the issue further. I suggest contacting your mail host for further troubleshooting.

You could also try pasting the full bounce in our Bounce Back Parser tool:

http://www.inmotionhosting.com/support/tools/bounce-back-parser
n/a Points
2016-01-06 7:07 am
To
  • moktarmilad1971@gmail.com

Message body

Staff
11,403 Points
2016-01-06 11:33 am
Your error is pretty straight forward. Yahoo responded saying the user moktarmilad13@yahoo.com does not exist. You need to check to be sure that the email address is correct. There's nothing more to do to solve this error.
n/a Points
2016-01-14 2:46 pm

Got bounced back email sent to a client I have emailed for years with no problem.  what's the problem now?

<<This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: deb.benning@acemetal.com   host acemetal.com.inbound10.mxlogic.net [208.65.145.3]   SMTP error from remote mail server after end of data:   554 Denied [4bae7965.0.1074450.00-2325.2135769.s12p02m014.mxlogic.net] (Mode:   normal)------ This is a copy of the message, including all the headers. ------Return-path: <denise@empoweredbusiness.com>Received: from [76.14.91.15] (port=55691 helo=76-14-91-15.sf-cable.astound.net)by biz130.inmotionhosting.com with esmtpa (Exim 4.85)(envelope-from <denise@empoweredbusiness.com>)id 1aJml6-0043Gu-VRfor deb.benning@acemetal.com; Thu, 14 Jan 2016 10:36:36 -0800From: Denise Corcoran <denise@empoweredbusiness.com>Content-Type: multipart/alternative; boundary="Apple-Mail=_59C75D22-D826-4D22-8690-47669F5D46F5"Message-Id: <15B64794-964C-4287-B431-8DF01DA92936@empoweredbusiness.com>Mime-Version: 1.0 (Mac OS X Mail 6.6 \(1510\))Subject: Re: Thank you!  & Happy New Year!Date: Thu, 14 Jan 2016 10:36:33 -0800References: <897BC0AB-70FB-46C1-AEE9-E6C452BA4BF6@empoweredbusiness.com> <78C88105682C6E42B1924FB895129F0601037683@UC2-EXMBX16-N1.UC2.Chicago.Hostway>To: Deb Benning <deb.benning@acemetal.com>In-Reply-To: <78C88105682C6E42B1924FB895129F0601037683@UC2-EXMBX16-N1.UC2.Chicago.Hostway>X-Mailer: Apple Mail (2.1510)X-OutGoing-Spam-Status: No, score=-2.9>>

 

Staff
24,698 Points
2016-01-15 12:34 pm
Hello Denise,

This means your email is being delivered successfully to the recipient server, but it is being denied with a "554 Denied" error.

This could be a possible Greylisting. Typical messages due to greylisting will usually refer to an email message being "deferred." Greylisting is a methodology utilized by some mail servers to deter spam. If you send a message to a server that uses greylisting and you are not on that server's whitelist the receiving server will "temporarily reject" that message and will often return a message that is formatted very similar to a bounce back but will list the error as temporary instead of permanent. The sending server will attempt to resend the message at a later time, but the recipient will experience a delay in receiving the message. The best way to avoid greylisting is to ask anyone who uses greylisting on their server to add you to their whitelist so they can receive messages from you without delay.

Thank you,
John-Paul
n/a Points
2016-01-17 6:06 pm

Hey John-Paul,

Thanks so much for taking the time to educating me about my 554 error message.  

Can you help me understand in that very long, greek-sounding error message what told you it was a possible grey listing issue?  

or in general, how to distinguish an email with 554 error message was received on other end vs when completely denied?

Thanks,

Denise

Staff
39,022 Points
2016-01-18 11:34 am
Hello Denise,

John-Paul was giving an educated guess on the greylisting. 554-Denied are pretty general in that they do not give a lot of information like the other 554s may. While John-Paul may be correct, I believe that this email was denied for an unknown reason. Unfortunately, the only way to be sure of the reason would be for someone on the receiving end to take a look and then tell you what their server log says.

Kindest Regards,
Scott M
Staff
24,698 Points
2016-01-18 11:48 am
Hello Denise,

Thank you for contacting us. In addition to what Scott has stated.

Specifically, the following lines provided the information:
SMTP error from remote mail server after end of data: 554 Denied

Here is a breakdown:
"SMTP error from remote mail server after end of data" - This means the error is coming from the "remote mail server" meaning the recipient server. The "end of data" indicates it completed sending the mail data to that server.

554 Denied: This error is coming from the recipient server, meaning the server you are sending to. Since error messages can be customized on each server, they would have to look on their server to get specific clues into what exactly triggered the error message.

I suspect a greylisting, but it could also be blocked for other things such as suspicion of being spam. You may want to check the content of the email and ensure it does not contain too many spam words.

Thank you,
John-Paul
n/a Points
2016-01-19 4:04 pm

We are getting this error when trying to send. Any hints? GoDaddy claims we are not on thier blacklist, but everything I'm seeing would lead me to believe we are. Any hints?

An error occurred while sending mail: The mail server sent an incorrect greeting:  p3plsmtpa09-08.prod.phx3.secureserver.net  ESMTP No Relay Access Allowed From 75.133.76.106.

Staff
4,853 Points
2016-01-19 7:26 pm
You may check to see if you are only getting this message from attempting to send to one recipient or to many. If it is just one then it is likely an error on their end. Judging from similar errors I have seen they sometimes resolve themselves.
n/a Points
2016-01-29 11:54 am

Only getting Failure notice Remote host said:554 rejecting banned content [BODY]  for one recipient. All other emails go through to other people. This worked the first time I sent recipient an email, but now nothing unless I just type something in Subject line. Nothing in body of email should be banned content.

 

Staff
10,077 Points
2016-01-29 1:05 pm
Hello Ann,

Can you please provide the full header information, of course you can blockout any email addresses for privacy purposes.

Best Regards,
TJ Edens
n/a Points
2016-02-22 3:06 am

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

  tirtha.bhandari@huhtamaki.com

    host mailgateway2.huhtamaki.com [12.105.150.28]

    SMTP error from remote mail server after initial connection:

 

    554 5.7.1 You are not allowed to connect.

Staff
34,213 Points
2016-02-22 9:23 am
Hello Manikandan,

Sorry for the problem with the email delivery. Basically, we would need more information in order to troubleshoot the issue. Primarily, if you can provide more of the error message AND also the email address you're emailing from, then we can try to test it on our end if you are InMotion Hosting customer. The error message is normally a part of the bounce-back. If you could provide a copy of the entire bounceback (or at least the email header), then we can try to see if there's more information provided by the mail server that refused your message.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-03-09 5:25 pm

Reporting-MTA: dns; omr-a019e.mx.aol.comX-Outbound-Mail-Relay-Queue-ID: 1920E3800048X-Outbound-Mail-Relay-Sender: rfc822; mr20si@aol.comArrival-Date: Wed,  9 Mar 2016 13:37:50 -0500 (EST)

Final-Recipient: rfc822; Lylai@yahoo.comOriginal-Recipient: rfc822;Lylai@yahoo.comAction: failedStatus: 5.0.0Remote-MTA: dns; mta6.am0.yahoodns.netDiagnostic-Code: smtp; 554 delivery error: dd This user doesn't have a    yahoo.com account (lylai@yahoo.com) [-5] - mta1130.mail.gq1.yahoo.com

Staff
34,213 Points
2016-03-09 10:27 pm
Hello Al,

Sorry for the problem with the email, but the Yahoo mail server is basically saying that the account does not exist. You will need to take that up with Yahoo to correct if that is not true.



If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-03-11 3:21 pm

Arn, thanks for the reply, i waited like 30 min and tried again and it did not bounce back, do you think the email went through?  maybe there was an issue with the server at Yahoo?  Just want to know your thoughts, if i did not receive an error message that the email has gone through, would that be a correct assumption?

Staff
10,077 Points
2016-03-11 6:35 pm
Hello,

If the email did not bounce back then it most likely was just a temporary issue on Yahoos' servers.

Best Regards,
TJ Edens
n/a Points
2016-04-25 7:27 am

Hi,

Just today I noticed wom very worrying behaviour on my corporate mail server: As I logged on via Outlook Express I received a slew of bounced 'undeliverable' emails. I noticed that the intended recipients were rather randomly distributed over several industries or even private persons, none of whom exists in my address list, and I promptly deleted all those mails from both my Outlook folder and my folder on my corporate server.

When I attempted to send emails later from that corporate email address, I received a mail from 'System Adminstrator informing me that 'Your message did not reach some or all of the intended recipients.' and at the end of the notification was attached the cryptic diagnosis '554 Remote recipients limited.' 

So my guess is that somehow my email address got hi-jacked to send out spam mail, or, judging on the random selection of recipients, was used to spread a virus.

Either way, I cannot send anything from that email address right now,e somehow except for internal corporate mail, so am I blocked by a generic ISP virus filter?

Thanks

 

Staff
39,022 Points
2016-04-25 2:19 pm
It is possible you are on a blacklist. You may want to contact Live Support with a copy of a bounceback message so they can investigate to see if they can help.

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