As a reseller it is important to support the products you sell. You may be called upon by clients for help or for information. WHMCS allows to set up a fully functional support system.
- Login to your WHMCS Admin
Hover over Setup
Choose the Support tab
- Fill in the settings:
| Support Module: |
Select your option from the dropdown |
| Support Ticket Mask Format: |
Key: %A – Uppercase letter | %a – Lowercase letter | %n – Number | %y – Year | %m – Month | %d – Day | %i – Ticket ID |
| Ticket Reply List Order: |
Select the sort order you want to use from the dropdown |
| Ticket Reply Email Limit: |
Email sending limit per 15 minutes |
| Show Client Only Departments: |
Tick to show client only departments to guests (not logged in visitors) |
| Client Tickets Require Login: |
Require login by the owning client for viewing tickets assigned to a client |
| Knowledgebase Suggestions: |
Show suggested KB articles to a user as they enter a support ticket message |
| Attachment Thumbnail Previews: |
Tick to enable thumbnail previews of image attachments (requires GD) |
| Support Ticket Rating: |
Allow users to rate support ticket replies from staff |
| Ticket Closure Feedback Request: |
Tick to enable sending of Ticket Feedback Requests upon closure of tickets |
| Prevent Email Reopening: |
Tick to prevent email replies from re-opening closed tickets and to send an email advising to open a new ticket or update the existing ticket for clients. |
| Update Last Reply Timestamp: |
Select the option you want |
| Disable Reply Email Logging: |
Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space) |
| KB SEO Friendly URLS: |
Tick to enable SEO friendly urls (Requires renaming the htaccess.txt file to .htaccess in the root directory) |
| Allowed File Attachment Types: |
Seperate multiple extensions with a comma |
| Service Status Require Login: |
Require a login to view the server status & network issues pages |
| Include Product Downloads: |
Tick to include Product Associated Downloads in the Downloads Directory |
Click Save Changes
Now that you have gone through the Support options you are ready to proceed to the Invoice tab.
