InMotion Hosting Support Center

Any domain name that is managed with your InMotion Hosting account is set to renew automatically. Automatic domain renewal is set up to help ensure the domain name renews without first expiring. This includes any domain you have purchased or have transferred the management rights for to InMotion Hosting.

Why Automatic Renewals Fail 

At times the automatic renewal process for a domain name may fail. There are a few reasons this may occur. Domain names that InMotion Hosting is not managing cannot be renewed until they are transferred. For more information on transferring a domain name to InMotion Hosting please read our article. Also automatic renewal may fail due to inaccurate credit card information on file. Typically, this happens when you change credit cards and do not update your information in AMP. To learn how to update your credit card information in AMP, please read the article Changing your Credit Card in AMP.

Disabling Automatic Renewals of a Domain

You can delete the bill item in AMP, and this will stop automatic renewals from occuring. However this is only to be used if you no longer wish to own the domain. Removing the bill item will set the domain to expire on it's current renewal date. If you wish to keep the domain, and just renew the domain manually, there is no current way available within AMP

Related Questions

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n/a Points
2015-10-01 8:54 pm

I've been a customer for 5 years or so, and have had to manually renew my domains annually. Currently, while the credit card is up to date in the system (as I explain over the phone every year), the domain does not auto-renew because the system is stalled by the original credit card in the account. Very frustrating working with a broken system, a staff that assumes user error, and problems year after year.

30,905 Points
2015-10-02 1:06 pm
Hello Eric,

Thank you for contacting us. We definitely understand your frustration, but this seems like an unusual case. I recommend contacting Live Support, so they can review your specific account and bill items.

You can view your Renewal Dates in AMP (Account Management Panel) at any time.

Also, make sure your Billing and Contact information are correct, so we can rebill successfully.

Thank you,
n/a Points
2015-01-01 12:40 pm
A technician told me I could find the renewal dates for a domain and manage those from the AMP. However, there are no instructions on how to do that. I want to make sure my domains are kept active, and I might want to change the number of years for renewing. This article is useless.
10,077 Points
2015-01-02 9:51 am
Hello Leecy Wise,

You can view this article on cancelling your domain as in step three you will be able to see your domains and their renewal date. We will work on getting an article out specifically for checking your domain information within the AMP.

Kindest Regards,
TJ Edens

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