WHMCS – “There was a problem connecting to the domain registry” Updated on August 16, 2021 by Christopher Maiorana 1 Minutes, 11 Seconds to Read As a reseller host, you are able to sell domain registration as a service. However, there are strange errors that you can sometimes get when in the process of registering domains. There was a problem connecting to the domain registry Causes For This Error How To Fix The Error Support Options In this article, we’re going to take a look at this error: There was a problem connecting to the domain registry This error generates during the domain registration process. It is important to get this error fixed because it will inhibit your customers from completing a purchase. Causes For This Error Most often, this error is caused by a disconnect in your firewall. For security purposes, servers will block certain ports. How To Fix The Error Check to see if your firewall is blocking port 43. If you’re unsure how to check this, feel free to contact our live support anytime. Support Options By default, the InMotion Hosting reseller hosting servers do not block critical ports that you will need for proper functioning of WHMCS. However, if you’re in a reseller VPS it’s possible to open and close ports as you require. This is where you or an IT person may have the ability to block certain ports and cause errors in WHMCS. If you encounter this issue, use the support link above to get in touch with live experts who can help you get the error resolved. Share this Article CM Christopher Maiorana Content Writer II Christopher Maiorana joined the InMotion community team in 2015 and regularly dispenses tips and tricks in the Support Center, Community Q&A, and the InMotion Hosting Blog. More Articles by Christopher Related Articles How to Park a Domain in cPanel How to Transfer a Domain Name to InMotion Hosting How to Change Your Domain Nameservers in AMP Wildcard Subdomains and DNS How to Create a Subdomain in cPanel How to Change Nameservers in Google Domains How to Set Up Custom Nameservers for Resellers Using Custom Nameservers Domain Names – Registrar Transfer versus NameServer Change New Domains: Addon, Parked, and Subdomains
