Please note that the following tutorial graphics are pre-Mavericks (version 10.9). The order for the information to fill in the fields are the same, but presented a little differently.

The following tutorial will show you how set up your email accounts in the default Apple email client, Mac Mail. If you have any questions regarding this set up, please feel free to contact support and we can assist you further.


1screen

Step 1: When you initially open MacMail, you will be presented with a screen similar to the one above. Fill out the requested information. Once you have done this, click Continue.


pop2screen

In this next screen you put in the information regarding how MacMail will receive email. For account type select either POP or IMAP (If you would like to know the differences between POP and IMAP please consult: Getting Started Guide: Email). For “Description”, you can enter anything you would like so you know what account this is (useful for if you have multiple accounts). For “Incoming Mail Server” the server name will be mail.yourdomain.com. In the above example, the domain is imhtraining.com, the mail server is mail.imhtraining.com. In the “User Name” field put your Full Email Address. Just putting the part before the “@” will cause the server to not be able to authenticate correctly. In the password field put the password for the email account.

Please note, MacMail by default uses SSL. As a result when you use mail.yourdomain.com with IMAP there will be a warning asking you if you want to trust and accept an SSL certificate. It is perfectly safe to click allow for this. If you would like for this message to not appear and are in a shared environment change the mail server to securexx.inmotionhosting.com, where xx is your server number. For example, if your Welcome Email states that your account is on biz54.inmotionhosting.com, your outgoing server name should be secure54.inmotionhosting.com. If you are unsure, please contact support.


smtp4screen

Step 3: Much like the earlier screen for the Incoming Mail Server, we must now set the sending settings. Fill out the “Description” field as you see fit. The “Outgoing Mail Server” field should be filled out with the same server that was used in the “Incoming Mail Server” field. Check the box that says “Use only this server”. Also check the box that says “Use Authentication” and fill in the “User Name” field with your Full Email Address and “Password” with that account's password.

Again note, MacMail by default uses SSL. As a result when you use mail.yourdomain.com with IMAP there will be a warning asking you if you want to trust and accept an SSL certificate. It is perfectly safe to click allow for this. If you would like for this message to not appear and are in a shared environment change the mail server to securexx.inmotionhosting.com, where xx is your server number. For example, if your Welcome Email states that your account is on biz54.inmotionhosting.com, your outgoing server name should be secure54.inmotionhosting.com. If you are unsure, please contact support.

Once you ready, click Continue.


imapfinal

Step 4: Once you complete setting up the account you will be presented with an Account Summary screen. Click the box that says “Take account online” if it isn't already checked. If all the information looks correct go ahead and hit create. You will now be able to use your account in MacMail.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address
Name

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question
n/a Points
2014-04-28 5:14 pm

Outdated information, not for Mavericks OS

Staff
18,399 Points
2014-04-28 5:33 pm
Hello Kurt,

Thanks for the note. I will update the article or provide a different one for Mavericks OS. The order is still pretty much the same for the setup. However, your point is well taken. I'll add a note on this article so that there is no confusion.

Regards,
Arnel C.
n/a Points
2014-05-02 1:04 pm

mail.mydomain.com doesn't work for my domain

Staff
18,399 Points
2014-05-02 1:48 pm
Randy,

Sorry to hear that you're having problems with your email setting. However, you have given us no information about your account in order for us to troubleshoot the issue. The "mail.mydomain.com" setting is the setting that would typically apply for domain's email setting (if the domain name was "mydomain.com"). If you're not hosting with InMotion Hosting, then you may need to consult your host for the proper settings. If you are hosting with us, then if you can at least provide a URL, we can take a look and see what the settings should be and if they are working.

If you require further assistance, please provide us a little more information and we'll be happy to look into it.

Regards,
Arnel C.

n/a Points
2014-05-06 7:24 pm

I can't get it to work on mac mail, i called you guys, one person told me to download the mac installer, and another told me to follow these directions....the installer worked only for my incoming mail not for outgoing, these directions nothing worked

Staff
18,399 Points
2014-05-06 8:17 pm
Hello Alex,

This article is for the pre-Mavericks OS. I'm sorry that you've had problems with your email setup. However, if you're having problems only with Outgoing, then the most likely culprit will be the settings. In order for us to troubleshoot the issue, we need some information from you -a domain name or the settings you're using for the setup would help us get the picture. I can't see your account information on this post.

I have recently completed a re-write of the Apple Mail client setup for the Mavericks OS. Please reference this tutorial if you require installation assistance in that operating system.

Otherwise, please give us some further details on your problem so that we can provide you further assistance.

Regards,
Arnel C.
n/a Points
2014-08-01 6:00 pm

Yes, THis info is outdated and nearly none of it is on the new frustrating mac mail setup.

External mail server?  no option for pop vs imap?  wtf I hate macs?

Staff
9,968 Points
2014-08-01 6:08 pm
Hello Jason,

Did you happen to read our more updated guide on MacMail for the Mavericks OS?

Does that information work for you? Or are you using an even newer version of MacMail that doesn't contain that information either?

- Jacob

Post a Comment

Name:
Email Address:
Phone Number:
Comment:
Submit

Please note: Your name and comment will be displayed, but we will not show your email address.

8 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!