InMotion Hosting Support Center

Before you can use email with your domain, you must create a new email account in cPanel.

How to Create a New Email Account

  1. Log into cPanel
  2. Once logged into cpanel, click on the "Email Accounts" located in the Mail section of cPanel:
  3. That will open a screen so you can create a new email address. You should see the below screenshot.

    Fill in the fields, below is a description of what to enter:
    Email: This is the name of the account. This will be before the @ symbol in the email address.
    Password: This is the password you assign to the email account.
    Password (again): Re-type the password
    Mailbox Quota: Select the size of the mailbox you want to create.

    After entering your information in the fields, click the button labeled "Create Account"
  4. Once the account has been created, you will see it listed in the Email Accounts section.

Further Reading

Getting started with Email

Congratulations, now you know how to create an email account in cPanel. Please check the next article on Checking your Email Account. If you missed our previous article, please see the Email Introduction tutorial, which is part of our Introduction to Email class.

Migrating email from another host

If you're in the process of transferring to InMotion Hosting from a different hosting provider, you may have emails that you want to copy to this email account you just created. We have a tutorial on how to accomplish that here.

Continued Education in Course 101: Basic Introduction to Email
You are viewing Section 3: How to Create an Email Account in cPanel
Section 2: How to View your Email Settings in cPanel and Webmail

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Related Questions

Here are a few questions related to this article that our customers have asked:
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n/a Points
2017-09-26 4:48 am

i created an email account but when i do the setting on Samsung Note 4 it gives me "Authentication failed" though the password and email is ok. how can solve this problem

Staff
9,912 Points
2017-09-26 2:28 pm
There is likely an incorrect username or password. Make sure to use the full username and domain, for example: john@example.com. And if you are still getting the error, trying resetting the password.
n/a Points
2017-09-11 2:18 pm

I just created a new email adress. No problem from there.

 

The problems starts when I try to recieve an email. My inbox seems to be empty all the time, tried sending from yahoo and gmail, and same result. I have 0 e.mails on my inbox.

But in the other side, I am able to send mail, which seems strange. I even tried to reply those test emails from my gmail, and same happens. No inbox.

Does it take a while until it's setup so I can get the emails to my inbox?

 

Kind Regards

Staff
422 Points
2017-09-11 2:42 pm
Hello,

Your inbox should work immediately, If you are able to send by not receive then the MX records for your domain are most likely not pointed to your server. You will want to ensure that you have pointed the MX records to the server you created the email account on, DNS changes will also take 4-24 hours to propagate so you may not be receiving the email if you have made changes to those recently. If you can tell us the domain you are working with we can take a look and see where the MX records are pointing for you.
n/a Points
2017-08-11 11:29 pm

What is the difference in IMAP and POP?

Staff
30,246 Points
2017-08-14 1:00 pm
Here is a link to our article that explains the differences between POP3 and IMAP.

Thank you,
John-Paul
n/a Points
2017-04-25 8:00 pm

Is there a limit to the number of email addresses I can set up and use on my website?

 

I expect a very low volume of email to be sent, but I may need around 100 (or more) new email addresses.  Will I be able to make this work for me?

Staff
30,246 Points
2017-04-26 12:51 pm
There is no hard limit to how many email accounts you can create. So, this should not be a problem.

Thank you,
John-Paul
n/a Points
2017-04-12 4:15 pm

How can I turn on an automated (out of office) response? 

Staff
40,191 Points
2017-04-12 4:22 pm
Hello Aubrey,

You can follow this tutorial for setting up the Email autoresponder.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2017-03-29 12:07 pm

This is error message when I try to send test message: Log in OK

Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 503 Valid RCPT command must precede DATA

I have read about setup/ looked at videos. here are settings

incomming: secure222.inmotionhosting.com

outgoing: secure222.inmotionhosting.com

incomming port 993

outgoing port 465

Staff
40,191 Points
2017-03-29 2:14 pm
Hello Kit,

Sorry for the email issues. I appreciate the information, but we really need your domain name in order to check your mail server settings. If you're able to login to webmail and use it, then the issue is most likely with the email client. If you're having trouble with Webmail, then the issue is more likely tied to your DNS settings. You can contact our live technical support team for immediate assistance.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2016-12-08 4:50 pm

Thank you John-Paul.  I'm currently hosting my website with inMotion through the Shared Business Power Plan.  I have 4 email boxes with that domaiin that is currently hosted by Netfirms.  Can you please advise how to transfer those boxes to my inMotion account?

Staff
30,246 Points
2016-12-08 5:12 pm
Here is a helpful link to our guide on Transferring Emails from your old host to InMotion Hosting.

Thank you,
John-Paul
n/a Points
2016-12-08 3:19 pm

With my shared business power hosting plan, how many mailboxes per domain is included with the plan and are the mailboxes unlimited in terms of storage?

Staff
30,246 Points
2016-12-08 3:44 pm
The number of email accounts and storage size are unlimited. You can view this on our comparison charts here.

Thank you,
John-Paul
n/a Points
2016-11-29 10:15 pm

Every time I try to set up an email account, I get an error message:failed- no such folder found

Staff
40,191 Points
2016-11-30 9:38 am
Hello Pia,

Sorry for the problem with the email account. The problem is most likely related to the MAIL folder that belongs under your HOME folder. If it has been deleted, then you will not be able to create an email account. You can restore a folder called "mail" under the HOME folder using cPanel File manager, but if you're missing more than that, then you should contact technical support to restore the base folders that are part of every account.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-11-23 1:27 pm

Some of our email ID's are approaching quota limits (250MB).  Can I select "Unlimited" quota for selected email ID's without additional charges?

Thanks...Bill

 

Staff
40,191 Points
2016-11-23 2:25 pm
Hello Bill,

Yes, you can change the quota to unlimited and you will not be charged extra for it.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2016-11-17 3:39 am

Hello, I wanted to know the catchall email ID. As yet I dont have a catchall address. The help says there is a default email ID. Which would that be? Or should I create a new ID by default@domain.com?

Staff
30,246 Points
2016-11-17 9:59 am
By design, the catch-all is set to :fail: in order to prevent spammers from sending large amounts of unwanted mail to you. Our newer servers no longer allow you to set your own default address to prevent spam overflow, so we recommend using forwarders or filters to route your mail instead. Taken from our article on Default / Catch-All Address.

Thank you,
John-Paul
n/a Points
2016-11-16 2:01 am

Hi, is it possible to change the email adress after creation? example - from abc@dizzy.com to qwe@dizzy.com

 

Staff
13,791 Points
2016-11-16 9:46 am
You wouldn't "change" the email account. You would create a new email address and delete the old one after forwarding your emails to it. You could set up a forwarder as well. To ensure anyone that emails the old address, is forwarded to your new one.
n/a Points
2016-10-09 11:05 am

good dayI want to add email accountsthe following error: unable to safely open file presentswhat should I do

Staff
30,246 Points
2016-10-10 2:59 pm
I recommend contacting Live Support so they can replicate the issue within your specific account.

Thank you,
John-Paul
n/a Points
2016-05-29 10:04 pm

Is creating an email account with your domain name free?

Staff
30,246 Points
2016-05-31 3:19 pm
Hello Colleen,

Thank you for contacting us. Yes, you can create email accounts for your domain free of charge.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2016-05-20 12:52 pm

I just purchased a new domain in order to create new email addresses. I cannot find the domain on the pull down menu in CPanel where I create email addresses. What's going on? 

Staff
10,077 Points
2016-05-20 1:06 pm
Hello Karen,

Have you added the domain as an addon or parked domain within your cPanel? You have to do this no matter where you bought the domain from.

Best Regards,
TJ Edens
n/a Points
2016-05-26 8:07 pm

an addition domain was transferred to InMotion Hosting to park. 

Staff
30,246 Points
2016-05-27 12:03 am
Hello Karen,

Thank you for contacting us. Here is a link to our full guide on how to park a domain in cPanel. Once the domain has been parked you will be able to create email accounts as described above.

If you need account specific our assistance, our Live Support team is happy to assist you 24/7.

Thank you,
John-Paul
n/a Points
2016-05-05 7:31 pm

Arn - I logged in correctly and the other items in the list don't apply. Any other thoughts?

Staff
30,246 Points
2016-05-05 8:28 pm
Hello CJStevens,

Thank you for contacting us. We are happy to help, but it is not clear what you are trying to accomplish.

Are you following the above guide?

Could you provide additional details on what you are attempting?

Thank you,
John-Paul

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