How to Obtain Additional IP Addresses

When you sign up for a shared account (Business Class Hosting), the account will use the same “Main” IP address as the other sites on server. Reseller, Dedicated and VPS servers have a single “Main” IP address set up on the server as well. In this article, we are discussing how to obtain additional IP addresses.

Is My IP address shared or dedicated?

The “Main” server IP address is referred to as a “Shared IP address“. This is because all cPanel accounts on the server by default will use that “Main” IP address for their domain. To find if you have a dedicated IP or not, log into your cPanel and look at the stats to the left. cPanel accounts can have a dedicated IP address assigned separate from the main IP (See images below).

cPanel IP assignments
Shared IP address Dedicated IP address
Cpanel with a shared IP address

Cpanel with a dedicated IP address

VPS and Dedicated servers do not have Dedicated IP addresses assigned by default due to IP scarcity. Even though Dedicated and VPS server plans have free IP addresses included, only the main “Shared IP” is assigned to the server.

In order for an IP address to be changed or added to any server with InMotion Hosting, the IP will need to be requested and depending on the plan you have, you may need to either purchase the IP or have it assigned for free.

The next 2 sections will explain how to purchase a dedicated IP or have one assigned.

Warning: If the button isn’t present in AMP, you’ll need to request a dedicated IP address via email ticket.

Purchasing a dedicated IP address

If you require a dedicated IP address and your plan does not have any free IP addresses included, you can purchase one from within your Account Management Panel (AMP). The following steps will explain how to purchase a dedicated IP address.

  1. Log into your AMP (Account Management Panel).
  2. Add IP address AMP request

    Under your account name, click Request Dedicated IP.


  3. Add IP address AMP proceed with assignment

    Read the disclaimer for the IP address assignment. Click Proceed.

  4. Confirm your payment details on the next screen.Click Submit.

When you order a dedicated IP address, you’ll get an email confirming your Dedicated IP was set up with the IP included in the email. Due to DNS Propagation, the new IP address can take up to 24 hours before it is fully activated.

Adding an IP address through AMP

If your hosting plan includes an IP address, you can request it from AMP.

  1. Log into AMP.
  2. Add IP address AMP request

    Under your account name, click the Request Dedicated IP button.


  3. Add IP address AMP proceed with assignment

    Read the disclaimer for the IP address assignment. Click Proceed.

    chyeck email Add IP address AMP

    You will see a confirmation that the IP address was submitted.

  4. Request submitted Add IP address AMPCheck your email that you signed into AMP with. You will see an initial email explaining the request was submitted.
    New IP address Add IP address AMP Shortly after you will get an email with your new IP address in the contents. Next you will need to assign the IP address to the domain.

Assigning an IP in WHM (VPS, Reseller, and Dedicated)

  1. Log into your WHM.
  2. Add IP address AMP change IP

    Type IP in the search to narrow the list of options on the left. Look for the IP Functions section and click Change a Site’s IP address.

  3. Add IP address AMP domain selection

    Select the domain from the list or type the domain you want the IP for.

    Click Change.

  4. List of IP addresses Add IP address AMP

    From the New Address drop box, select the IP address from the list.

    Click Change.

Thoughts on “How to Obtain Additional IP Addresses

  • I too had this same issue. Waited a week after purchase of dedicated IP, no notification from support, and no notification in the AMP. I had to reach out to support to even find out if my dedicated IP was installed. Please get the notification fixed, this is annoying and a waste our time as customers.

    • We apologize for any inconvenience. I recommend leaving feedback in AMP to ensure all management can review the situation for better ways to prevent this from happening in the future.

    • Unfortunately, that’s correct. We’ve updated the article to reflect this as well. We apologize for any inconvenience.

  • If you have a reseller account you cannot assign the IP yourself. Regardless of this section above: “Assigning an IP in WHM (VPS, Reseller, and Dedicated)”. You have to contact support to install. At least in my reseller account the “IP Functions: area of WHM is not available or showing.

    Support let me know only VPS or Dedicated can assign their IP addresses.

  • I have an vps account. Hust ordered a dedicated IP. I would like to change the vps ip to the new ip. But vps ip is still shown as the old shared ip. how can I change it? My WHM dosnt have the IP change function. 

  • In the most recent versions of cPanel there is an alternative to a dedicated IP for SSL’s, etc. 

    What is that and how can I get if configured? 

    • I am not aware of any cPanel alternative to a dedicated IP for SSLs. However, if the server software is running a new enough version you shouldn’t need a dedicated IP address for SSL purposes.

  • I requested a dedicated IP address a few days ago.

    I have not received any emails about it.

    You have changed the layout of the login page, so this page “How to obtain an additional IP address” is no longer relavent since none of the images of the interface are accurate.

    Can someone please tell me where I can find my new dedicated IP address.  I cannot find it on my interface anywhere since InMotion changed the interface. 

    Thank you,

    • Hello Ramin,

      Sorry for the delay in getting your IP address. We unfortunately cannot correct that for you, but we can create a ticket asking the status of the issue – you can do the same or even call into the live support team to determine what’s happening. I will go ahead and submit a ticket on your behalf to determine the status (ticket#2583174).

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

    • Your request is likely awaiting attention in our support queue. I assure you will get a reply as soon as volume permits.

    • Hello TComPeru,

      Thank you for contacting us. Since this is just our public forums, I recommend contacting Live Support so you can they can provide account specific assistance.

      Thank you,
      John-Paul

  • I have been directed to this page every time I ask for more dedicated IP address for new domian on my dedicated server account(klsupply.com) but I do not see “Request Dedicated IP” button on my AMP site.

    Here is my ticket number {100-2350068}

    Please advise.

    • Hello Peter,

      I see that we have responded to your ticket with information regarding your dedicated IP addresses. This icon appears to only be for people who are on shared/vps plans due to the differences in our dedicated/commercial class servers. I do apologize for this inconvenience.

      Best Regards,
      TJ Edens

    • Hi, I requested and paid for a dedicated IP address for my ssl domain enoverse.com on the 14th of September. I have spoken with support and all I have been told is what I already know, that it is pending. I was told 24 hours at most, its now 6 days later. I am losing money , losing visitors because I cannot run the site until it is secure. Why is it taking so long?

    • Hello thealt,

      Apologies for your delay on your SSL. Unfortunately I have no information on your account here. Six days is definitely too long. You will want to contact Live Support to speak with them on your individual situation.

      Kindest Regards,
      Scott M

    • In the section “Assigning an IP in WHM (VPS, Reseller, and Dedicated)” — You need to have root access enabled to access this area in WHM, otherwise it’s hidden. If you don’t want to do that, you can just contact support and they can help you assign the IP.

  • I am trying to get one of the five static IP’s that come with our dedicated server to be assigned to the following domain: carlsbadok.com

    How do I go about this?

    • Hello Mathew,

      If you are asking about the free ones, you simply need to send an email request to support@inmotionhosting.com. Be sure to tell them why you need it as they only approve them if they are to be used for valid reasons, such as SSL. Also, be sure to verify the account in the email with either the last 4 digits of the credit card on file or the current AMP password.

      Kindest Regards,
      Scott M

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