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One of the most popular FTP programs is FileZilla. FileZilla is a free open source software you can download at the following link.

FileZilla Free Client download

Before you can set up FileZilla, you will need to download the Client version for whatever operating system you have. Once you install FileZilla, open the program. You will need to use your FTP credentials which are the same as the cPanel login credentials. If you need more general information on your FTP server settings, please see our Getting started FTP guide.

Once you have FileZilla installed and you have your login information, we can go over the steps to configure FileZilla. The following sections will explain how to connect using FileZilla with the Quick Connect and the Site manager.

How to use the Quick Connect in FileZilla

When setting up FileZilla, you can have different custom settings in the site manager that you cannot do in the Quick Connect. .

  1. Open up your FileZilla program.
  2. Quickconnect FileZillaEnter your FTP connection credentials in the Quick connect bar at the top of FileZilla.

    Important! Keep in mind each server has different connection settings. You will need to use the credentials for your cpanel in your AMP home in the "Technical details."

    The connection settings are as follows:
    - Host:
    - Username: your cpanel username
    - Password: Your cpanel password
    - Port: 21

    Click the Quickconnect button.

    Failure error FileZillaIf the connection fails you will get an error similar to the image to the right.

    Response:  530 Login incorrect.
    Error:  Critical error
    Error:  Could not connect to serverSuccess

    If you get this failure, most likely either the username and password are incorrect, or the host name you are connecting with is not connecting to your server. If you have trouble finding you username, password, and host, please contact support and they will be able to point you to them.

    Success connection FileZillaA successfully connection will show the following.

    Command:  MLSD
    Response:  150 Accepted data connection
    Response:  226-Options: -a -l 
    Response:  226 27 matches total
    Status:  Directory listing successful
  3. History of FTP connections FileZillaYour Quickconnect connection will be stored in the history. You can check it by clicking the down arrow next to the quickconnect button. See image to the right.

    File listing in FileZilla Navigate to the bottom right window that says "Filename". You should see your public_html folder where your site files go in the list just like the image to the right.

    Now you can just drag your files into the public_html folder to get your site uploaded.

FileZilla Site manager configuration

The Site Manager in FileZilla is another way you can set up your FTP connection. The Connection is saved in your FileZilla Site manager and can be restarted again at a later date. The difference between the site manager and the Quickconnect is the Site Manager has options for changing the type of connections. The following steps will explain how to set up FileZilla through the Site Manager.

  1. Open up your FileZilla program.
  2. Site Manager in FileZillaOn the top right, click the Site manager button.
  3. Create New Site FileZillaClick "New Site" and give the site a name.
  4. Login Credentials for FleZillaFill in your FTP connection information.

    Important! Keep in mind each server has different connection settings. You will need to use the credentials for your cpanel in your AMP home in the "Technical details."

    - Host:
    - Protocol: FTP - File Transfer Protocol - Encryption: Use Plain FTP
    - Login type: Normal
    - User: your cpanel username
    - Password: Your cpanel password
    - Account: blank
    - Comments blank

    Click OK.

  5. Select your Site to connect in FileZillaNext, connect to your server by clicking the down arrow next to the site manager button.

    Click your site that you just created and Filezilla will connect to your server.

    Suck sucsessful connection FileZillaYou should see your server files load and the connection successful like the graphic to the right.

For more information about configuring your site using FileZilla please watch the following flash tutorial:

Configuring your site in FileZilla

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n/a Points
2018-03-15 2:44 pm

hi my WP site is giving a disc full error i have found theses files in ssh that are backups my i have moved into filezilla to try and delete them and am not able to find ?home/backup i have also found files from 2014 in /wp-content/backupwordpress-f6e5c6f448-backups and some more back up files in /wp-content/backup-db how do i know which ones to delete or can i delete them all the site is set to auto back up 

thank you fram

/home/oliverpetcare/public_html/wp-content/plugins/all-in-one-wp-migration/storage/r22iewhxkdi4/ 1.9G

/home/backup/2018-03-04/accounts/oliverpetcare.tar.gz: 4.3G

/home/backup/2018-03-07/accounts/oliverpetcare.tar.gz: 4.3G

/home/backup/2018-03-11/accounts/oliverpetcare.tar.gz: 4.3G

/home/backup/2018-02-28/accounts/oliverpetcare.tar.gz: 1.5G

/home/backup/2018-02-25/accounts/oliverpetcare.tar.gz: 1.5G

/home/backup/2018-03-14/accounts/oliverpetcare.tar.gz: 2.5G



1,173 Points
2018-03-16 3:52 pm
You will likley need to SFTP as root to see the backups in /home/backups, you should be able to delete any of your backups as they are just backups but i would recommend downloading a copy of them before removing them in case you need them in the future.
n/a Points
2017-09-19 9:27 pm



I'm having issues with FTP using FileZilla. I followed these instructions but am hitting a brick wall:

I'm using Google domains and have already set the Name Server to inmotionhosting on their registrar page. The URL is also already set as the primary domain in my inmotion cpanel. I'm wondering if there's any solution to this issue. Additionally, I'm not able to access my website by typing in the URL. Instead, it returns a 404 from Google's website. However, I'm able to access files on my web server using a subdomain I created prior to this problem. 

Looking forward to hearing from you,


13,821 Points
2017-09-20 7:51 am
It looks like you are using sFTP. Change it to FTP and try to connect.
n/a Points
2017-12-10 12:41 am

Thanks! Opting for the FTP worked!

n/a Points
2017-03-26 5:22 pm

There was no sound in the main part of the video, only the very beginning and end.

43,761 Points
2017-03-27 4:19 pm
It seems the beginning and end are in Stereo while the middle is in mono. This plays only on the left band.
n/a Points
2017-03-12 11:08 pm

I am having trouble with my FileZilla. It seems to connect ok....says 'successful' "/"'.  But it shows NO folders on the right-hand panes.(in the remote and filename panes)  I do not see the public-html folder to put my files in.


43,761 Points
2017-03-13 8:10 pm
Check the FTP account in cPanel to see what the base folder is for that account. It may be assigned to a sb folder and not the public_html folder.
n/a Points
2016-02-10 11:25 am

Excellent video.  Quick and to the point!  I am new to the web building world and I can heartily say that In Motion Hosting has excellent support!  Just about any question can be answered by searching In Motion.  If you don't find what you need there, they are easy to reach on the phone.  Couldn't ask for better support anywhere!

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