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In this tutorial:

As a reseller you have the ability to use your own custom nameservers, which can help you in branding your reseller accounts. For example, instead of having them point to our default nameservers, you can have them point to:
ns1.example.com
ns2.example.com

In this tutorial we will guide you through the process of using your own nameservers. First you must create the ‘A records’ for the nameservers, activate the nameservers, then assigning them in the Web Host Manager (WHM). Then going forward, when you create a new cPanel, it will use the default nameservers.

This will not change the nameservers for existing cPanel accounts. They will have to Update their nameservers to the new ones, with their registrar.

Creating Nameservers (as an ‘A record’)

  1. Login to the cPanel for the domain you want included in the Nameservers. For example if you want to create: ns1.example.com, you would login to the cPanel for example.com
  2. On the left side of cPanel under stats, locate and copy your Shared IP Address. You may have to click the expand stats link.
  3. Under Domains click the Advanced DNS Zone Editor button.
  4. In the Add a Record section, fill in the fields as needed for each nameserver you want to create. Below is a brief example of what to enter in the fields.
    Field Name Example
    Name Enter the nameserver you want to setup here, for example: ns1.yourdomain.com
    TTL You can enter any positive number here, but I recommend entering 14400, which is quite standard across the industry.
    Type Select A
    Address Enter the Shared IP you viewed earlier in cPanel (in step 1).
    After filling in the fields, click the Add Record button.
    making custom nameservers

    You will see a message stating “Added record”

Activating Name Servers with your Registrar

At this point you must activate or glue your new nameservers with your registrar. If your domain is registered through InMotion Hosting, proceed to the next section.

  1. Login to your domain Registrar where you registered the MyCustomNameServer.com domain name.
  2. Most Registrars will have a section similar to Maintain name servers under this domain, or it's sometimes referred to as glue, or host records as well.
  3. Typically you'll just need to enter in the part before your domain name ns1 for instance, and then your shared IP address.
  4. Repeat the same step again for the ns2 host as well.

Activate Your New Nameservers in AMP

If your domain is register through us, you can activate (also knows as glue) your Custom Nameservers in AMP.

  1. Login to AMP.
  2. Move your mouse over the DOMAINS menu, and click the MANAGE DOMAINS link.
  3. Click the domain name you want to edit from the list.
  4. On the next screen click Create custom nameservers.
  5. In the Add Name Server section enter your custom nameservers, and your Shared IP for both nameservers. Click the Submit button to save your changes:


    You will then see your new nameservers listed.

Assigning Nameservers in WHM

  1. Login to WHM.
  2. In the left navigation menu, click Server Configuration, then click the Basic cPanel & WHM Setup.
    modify configuration
  3. You will then see the current nameserver assignments.
    view nameservers
    Enter your new nameservers, and click the Save Changes button. You will then see a message stating “Your account’s nameservers have been set to ns1.example.com and ns2.example.com.This system has no free IPs.”


    Remember, any DNS modification such as a Nameserver change can take up to 24 hours to propagate.

    Congratulations, now you know how to use custom nameserver as a reseller!

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Related Questions

Here are a few questions related to this article that our customers have asked:
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Ask a Question
2013-11-18 12:49 pm
I've followed all the steps.
But when I try to change the Primary and Secondary field (with my newly created nameserver) in the Delegation Details here :
https://secureXX.inmotionhosting.com/index/domcntrldelegation/domain/XXXXXX
it says that:
"ERROR: This is not a valid entry, please resubmit."
Please advice
9,968 Points
2013-11-18 2:40 pm
<div style="background-color: #FFF; padding-left: 10px;">Hello Rami.Alloush,

It sounds like the system is either not seeing your newly created entries, or that they were not created correctly.

I see a note on your account from just a bit ago stating we had to clear out old DNS entries for you. Are you still having any issues at all?

- Jacob</div>
n/a Points
2014-02-27 5:10 am

Hi

After I did all this changes, and waited for a week. when I do dns Look up on the domain I still get your NS server (ns1.servconfig.com,ns2.servconfig.com. and our NS shows also. altough in my register has nothing enterd about your NS only ours...

 

11,186 Points
2014-02-27 8:51 am
If you have created your custom <strong>nameservers</strong>, you will still need to re-point your domains to them. If you have already pointed your domain to the custom <strong>nameservers</strong> at your registrar, but a whois lookup is still showing old information, you would need to contact your registrar as something may have not updated correctly.
n/a Points
2014-03-06 4:37 pm

According to this instructions both of the record point to the same IP address so there is no redundancy if using the custom name server option which is not good.  Is there any way to have custom name servers with Inmotion and maintain redundancy?

 

9,968 Points
2014-03-06 5:42 pm
<div style="background-color: #FFF; padding-left: 10px;">Hello Blueclone,

If you would like to have name server redundancy, you could follow the steps in our <a href="http://www.inmotionhosting.com/support/domain-names/dns-nameserver-changes/vanity-nameservers-what-are-they-and-how-do-i-set-them-up" target="_blank">vanity name servers</a> guide to set this up.

You would just need to make some DNS entries for our reseller public name server IPs:

<pre class="code_block" style="width: 500px; white-space: normal; margin-bottom: -30px;">ns1.servconfig.com 216.194.168.112
ns2.servconfig.com 70.39.146.236</pre>

So if the vanity domain you wanted to use for your name servers was <strong>example.com</strong>, you'd just setup your <strong>ns1/2</strong> records pointing to those IPs:

<pre class="code_block" style="width: 500px; white-space: normal; margin-bottom: -30px;">ns1.example.com 216.194.168.112
ns2.example.com 70.39.146.236</pre>

Then you'd want to follow the other steps in this article about activating your name servers at your domain Registrar, and then assigning those name servers in <strong>WHM</strong> for your reseller account.

If you had any other questions at all, please let us know!

- Jacob</div>
n/a Points
2014-10-01 5:47 pm

Can I used vanity NS and Custom NS at the same time, in order to get good enough redundancy?

Staff
32,672 Points
2014-10-01 5:56 pm
Hello Miguel,

Thanks for the question! We actually have an article on the Vanity name server. It's not really necessary to have both and it does not give you any advantage to use both. So our suggestion is to use one or the other. Please read through our documentation for more details on either name server type.

Regards,
Arnel C.
n/a Points
2015-04-15 10:09 am

When I follow these steps, I get an error message of

Oops...there was an error with your request

I have a reseller account and created the A records the other day, I got the same error the other day as well.

 

Staff
32,672 Points
2015-04-16 10:26 am
Hello Niki,

Apologies for the problem with DNS. If it's still not working, we do need to have more information on your account. Can you please provide a domain name or user name so that we can investigate the issue? If you want to keep the matter private (as posts on the Support Center are public), then please contact our live technical support team via phone/email/chat (contact info is at the bottom of the page).

Kindest regards,
Arnel C.
n/a Points
2015-05-26 2:58 am

I'm trying to brand my nameservers on Godaddy.   I created an A record for both ns1 & ns2 with the shared ip, but when I try to edit the nameservers on Godaddy, I keep coming up with "You must enter a registered nameserver."  I'm not sure what the heck I could be doing wrong.

Any hints?

 

- Dave

Staff
10,057 Points
2015-05-27 12:55 am
Hello Dave,

In some cases you need to contact Godaddy themselves to have them add it. Also please make sure that the nameserver is resolving to the IP address you have set it too prior to change the name servers as it may fail if the system can not access the domain.

Best Regards,
TJ Edens
n/a Points
2015-10-25 1:32 am

Okay. A little bit confused.

All of the above makes perfect sense to a complete newbie like me. You're creating a branded name and pointing it to inmotionhosting IP so that anyone who uses it gets taken to the IP here where it's directed to the appropriate place.

But then you sign up to a domain reseller who gives you these instructions:

http://manage.uk.resellerclub.com/kb/servlet/KBServlet/faq498.html

Are they talking about giving the same namservers setup in the above article a whole lot of additional IPs to go to (and a LOT of IPs at that)?

Confused as to how that would work

Staff
37,605 Points
2015-10-26 1:55 pm
Hello Stephen,

That article is basically doing the same thing, but they just use more subdomains (ns1, ns2, ns3, ns4) and point to individual IPs instead of a single IP. Those IPs would all need to be set up on the server and then each subdomain points to an individual IP. Our method uses just two subdomains and points them to the same IP.

Kindest Regards,
Scott M
n/a Points
2015-10-26 2:47 pm

Hi Scott

But what about when I've followed the instructions above and have ns1.yourdomain.com pointed inmotionhosing's IP, but I also want to sell domains, so I go to Resellerclub, and they tell me to fully brand I should point that same thing "ns1.yourdomain.com" to their choice of IP?

Can it be pointing to both? or are they expecting me to choose something unused like ns5? 

Staff
37,605 Points
2015-10-26 7:06 pm
Hello Stephen,

When you create your nameservers, you can create as many as you like, but you want all the IPs involved to be on the same server.

Kindest Regards,
Scott M
n/a Points
2015-10-26 4:20 pm

hello.

 

I have a problem, when i try to send email, send me back the mail delivery, but is only with one DNS Email with other DNS mail ok, 

Error

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

  mjmora@xxxxxxxxcom

 

    retry time not reached for any host after a long failure period

Reporting-MTA: dns; whm.nordsterntech.com

 

Action: failed

Final-Recipient: rfc822;mjmora@xxxxxx.com

Status: 5.0.0

 

And surfing i c on my domian this error

 

Your nameservers returned different nameserver records.

 At your nameservers I found:   ns4.nordsterntech.com   ns3.nordsterntech.com   ns3.klugit.comAt parent nameserver I found:   ns4.klugit.com   ns3.klugit.com   ns3.nordsterntech.com   ns4.nordsterntech.com

Staff
37,605 Points
2015-10-26 7:01 pm
Hello William,

Unfortunately the comment is not relevant to the article topic, which is how to set up custom name servers. If you would like, we can support your question through the Ask A Question tool. This is so we can keep relevant content together for search purposes so others with your problem can also find help.

Kindest Regards,
Scott M
n/a Points
2016-01-09 4:25 pm

In first part (Creating A Name record), you only say to create record for ns1. What do I do for ns2? Which IP address do I use? The same IP as ns1??? Do I have to purchase another IP for ns2???

Staff
37,605 Points
2016-01-11 5:00 pm
Hello Boun,

Our example did not mean to only create just ns1. You will need at least 2 different nameserver subdomains, usually ns1 and ns2. For the second one, you will not need a second IP address. Simply using the same IP as the first one should suffice.

Kindest Regards,
Scott M
n/a Points
2016-01-12 8:37 pm

Before you responded, I expremented with using Inmotion's RESELLER nameserver IP: 216.194.168.112 (ns1.servconfig.com) and 70.39.146.236 (ns2.servconfig.com) as the IP for my own custom ns1/ns2 nameservers (as an "A" record). It worked.

But, am I suppose to use my own SHARED IP described in step 1 for my custom ns1/ns2 nameservers? Is that suppose to be best practice? 

Staff
3,726 Points
2016-01-12 9:53 pm
Yes, the Shared IP is the one you'll want to use.
n/a Points
2016-01-14 11:07 am

Dear Scott

Reseller Hosting and I want to set my own nameserver and i have 2 questions for you.   1. How many times i have to Add Record? Is´t ok if i put only 1 time or not?                   2. Does this make any effect on my website that i transfer to inmotionhosting few days ago if I change my nameserver?

Staff
23,453 Points
2016-01-14 4:42 pm
Hello ADA,

Thank you for contacting us. You should be able to just create one custom nameserver (since they are both going to the same IP address), but typically you would use two.

This should not result in any downtime. But, be sure to allow some time for the new nameservers to propagate before pointing to them.

Thank you,
John-Paul
n/a Points
2016-01-16 5:30 am

Thanks Paul

I have one more question.  Should I write ns3.servconfig.com and ns4.servconfig.com to point a second domains from same registerer to Inmotionhosting or should I write same for all ns1.servconfig.com and ns2.servconfig.com for all?

Staff
37,605 Points
2016-01-18 10:53 am
Hello Ada,

They would all be the same (ns1 and ns2).

Kindest Regards,
Scott M
n/a Points
2016-02-26 9:41 pm

Custom Nameserver Error: "You must enter a registered nameserver"

For anyone with GoDaddy as your registrar, this can be a bit confusing.

Instead of going straight to "Set Namesevers" (which seems logical) you must first go to "Manage DNS", then the "Settings" tab and scroll down to "Host Names" in order to complete Step 3. in the "Activating Name Servers with your Registrar" of this tutorial..

If it shows 0 hostnames created, click manage to follow Step 3. (only add ns1 under your first hostname, not the url portion) then add your shared IP under "Host IP Addresses") Go back and complete for ns2 as well... same shared IP.

THEN you can return to your domain listings page, and select "Set Nameservers" to add ns1.customdomain.com & ns2.customdomain.com as your custom nameservers.

I hope this helps someone. It may be obvious to some, but some of us are just learning the in's and out's here... even GoDaddy was at a loss when I called with this error and I was left on my own to resolve this.

Good Luck

n/a Points
2016-03-31 11:38 am

I followed every step and it doesn't work.

Staff
23,453 Points
2016-03-31 11:51 am
Hello Antoine,

Thank you for contacting us. Remember, any DNS modification such as a Nameserver change can take up to 24 hours to propagate.

Ensure you have "activated" or "glued" the record with your registrar.

If you can provide the nameservers you are setting up, we can test further.

Thank you,
John-Paul
n/a Points
2016-03-31 6:00 pm

The custom name servers I am looking to set up is ns1.lara.ca ns2.lara.ca

I created the name servers based on lara.ca in my regsitrar.

NS ns1.servconfig.com 216.194.168.112 24 hrs   47       NS ns2.servconfig.com 70.39.146.236 24 hrs   47       NS ns2.lara.ca 173.247.251.164     47       NS ns1.lara.ca 173.247.251.164     47      

This is the result when I do a DNS look up.

I was able to point lara.ca to ns1.lara.ca and ns2.lara.ca but I cannot point other domain names to the custom name servers.

I've had this setup for over a week now and still not working.

Staff
10,057 Points
2016-04-01 1:36 pm
Hello Antoine,

You may want to contact the registrar for lara.ca as when I look up the DNS for your custom name servers I am getting the following IOP: 64.235.96.162 and not 173.247.251.164.

Best Regards,
TJ Edens

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