InMotion Hosting Support Center

2012.07.31 4:25pm EDT
The issue affecting connectivity to our East Coast Datacenter is resolved. If you are having any issues, please contact technical support as normal.

2012.07.31 3:53pm EDT
The issue affecting connectivity with our East Coast Datacenter was identified and is currently being resolved.

2012.07.31 2:45pm EDT
We are currently having connectivity problems on the east coast which is affecting hosting and our chat system.

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43,761 Points
2012-08-01 11:47 am
Hello Everyone,

There was indeed a West Coast Datacenter connection issue last night at roughly 5:00pm EDT. This is confirmed to have been unscheduled maintenance by one of our upline providers. This affected our ability to update the site to notify customers as well as our chat systems.

We definitely want everyone to have as much uptime as possible, and our support department is always available 24 hours. Any time a large number of customers are affected there can be thousands of calls coming in at once, so there will be delays getting through with phones. Emails are, of course, answered as quickly as possible as well.

We do sincerely apologize for any downtime experienced and are working with the uplink providers to ensure this issue does not recur.

We thank everyone for their patience and understanding. Outages beyond our control are just as frustrating for us.

Best Regards,
Scott M
2012-08-01 10:16 am
Couldn't agree more with Roland. Have had sites here about two years, and consistent random checks show my sites, and even, down a huge percentage of the time. I cannot wait to drop this outfit. Worst reliability I've ever had with a host.
2012-08-01 1:13 am
Cool, this just validated my change to stream101 a month ago due to the April outages.

Smooth sailing for me. I feel sorry for everyone else. :sad:

The west coast data center seems to be much more stable. Scott's suggestion below might be a pretty good one for those in mid cycle...
2012-07-31 8:47 pm
Well Scott I am with Roland...

I specifically brought two customers to you because of my previous experience...but lately i am dismayed.

Your support chat is down.

Your support page said the problem is RESOLVED...

BUT IT IS NOT RESOLVED... my webpage is not loading...I checked from Mexico Texas and Canada...


plus you advertise 24/7 support but when i try i get the message that you can not respond right now.

Plus been on hold for a long time...

WHEN WILL THIS BE RESOLVED - estimated will be fine... my boss is really upset as we just went live a few weeks ago..

43,761 Points
2012-07-31 4:42 pm
Hello Roland,

Our systems team is currently working on a permanent solution for today's issue. I am unsure whether the previous issues were connected or entirely separate.

We hope to have all issues resolved. We can certainly move your account to a West Coast server if that will make you feel more confident in your connection. Simply contact our support team if you wish to make that request and they will be happy to assist.

Best Regards,
Scott M
2012-07-31 3:51 pm
I'm very disturbed by these ongoing connectivity problems affecting the East Coast Data Center. Aside from today, from my notes it happened also on 6/22/2012, 6/9, 4/24, 4/10, 3/29, 10/8/2011. Every time it knocks all my client sites offline and reduces my client's confidence in me.

On 7/23 there was supposed to be proactive work to address this ongoing problem. This is seriously ridiculous. Do we need to transfer to the West Coast Data Center or another provider?
2012-07-31 3:44 pm
Email for me is not working...sites are up any ETA please?

UPDATE...looks like email is online again.
43,761 Points
2012-07-31 3:43 pm
Hello Everyone,

This is Scott from InMotion hosting. We have identified a hardware issue that connects our east coast datacenter to the internet.

We currently have engineers on site working on it and it appears the issue is under control. We do expect short intermittent outages as we reboot the machines.

Best Regards,
Scott M
2012-07-31 3:22 pm
There has been pattern of outages, always seeming to affect the East Coast facility. What are you doing to correct this?
2012-07-31 3:20 pm
Do you have an eta of when web-site will be back up and running?
2012-07-31 3:19 pm
My Website isn't working either..

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