InMotion Hosting Support Center

Email forwarding is a way to send an email that is delivered to one email address to a different email address.

What are Email Forwarders?

Email forwarders allow you to send a copy of an email from one email address to another email address automatically. If you have multiple email addresses for your business one good use for email forwarders is to have all the messages forward to one account. So if you have sales@your-domain.com, service@your-domain.com, and support@your-domain.com email addresses all of them can be sent to one account such as customers@your-domain.com. That way, you will no longer have to check all the email accounts. You will only need to check the customers@your-domain.com account. Setting up email forwarders can be done through cPanel or through your webmail login page:

Creating a forwarder in cPanel

  1. Log into the cPanel.
  2. Navigate to the Mail > Forwarders section.
  3. On the forwarders page, click Add Forwarder.
  4. On the Add a New Forwarder page, Fill in the following sections

    Address: Type the email address username in the Address to Forward: and select the domain from the drop box the user name is for.

    Destination: Type the full email address that you want to forwarder emails to in the text box.

    Click Add Forwarder.

    Now the Add a New Forwarder page should show:

    All email sent to email@your-domain.com will now be copied to you@email.com.

    Note! You can add multiple email addresses to your forwarder separated by commas to set a forwarder for multiple email addresses at once. Like the following:

    email1@your-domain.com,email2@another-domain.com,email2@some-other.com

Congratulations, the email forwarder was created in the cPanel mail forwarders. Now when going to the Email Account Forwarders page, the forwarder will show up on the list. Now let's see how we can set up a forwarder through Webmail.

Creating a forwarder through Webmail

  1. Webmail-loginStart by logging into webmail. Remember, you can log into webmail by visiting your-domain.com/webmail. Also be sure to use the full email address as the username and the password associated with the email account you are logging into.
  2. webmail-forwardNow, you will need to verify you are logged into the correct email address and click "Forwarding Options"
  3. add-forwardThis screen shows you currently have no forwarders set up. Click the "Add Forwarder" button 
  4. forward-fill-outFill in the field with the address to forward to and click "add forwarder"
  5. forward-completeNow, go back to "forwarding options" and verify that your forwarder is set up properly!

Please check the next article on Email Calendars Explained. If you missed our previous article, please see the Setting up an Email Autoresponder in Webmail tutorial. For more information on this course please visit Email Features

Continued Education in Course 102: Email Features
You are viewing Section 5: Setting up an Email Forwarder
Section 4: Setting up an Email Autoresponder in Webmail
Section 6: Email Calendars Explained

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Related Questions

Here are a few questions related to this article that our customers have asked:
Single email sent to a group
Problems getting Email at my Inbox of Webmail
How to keep copies of deleted emails on server
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n/a Points
2014-08-15 10:28 am

I set up a forwarder last night. It's a very simple process, but the emails are not forwarding. I forwarded an inmotion hosting email to a gmail account. Is there something I need to do to the gmail account or something?? Any help would be appreciated. Thanks.

Steve

Staff
15,445 Points
2014-08-15 10:55 am
Hello Steve,

Thank you for your question. First, make sure you are sending your test message from an outside address, because it will not forward back to the originating address.

For example, if you are forwarding - From: user@example.com

To: name@gmail.com

When you email user@example.com from name@gmail.com, it will not forward back to name@gmail.com.

We are happy to help, but will need some additional information, such as the email address that is having a problem?

Is your email functioning successfully, aside from the forwarder?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-09-04 5:04 pm

Email sent to tadams@adamssec.com was not received or forwarded.  It was sent from an outside (hotmail) email address.

Staff
23,924 Points
2014-09-04 6:17 pm
Hello Elizabeth,

Sorry to hear that you're having problems with email. I just checked your email log and I ran a search to see if any Hotmail emails were NOT being forwarded for that particular forwarder. There is no record of the email being blocked. If you want particulars of the log, please submit an email request to our live technical support team. The support center posts are open to the public, so we try not to post any private information on these replies. When you work with the live support team, your communications are private.

Apologies that I could find nothing specific to your problem . There were many emails sent from Hotmail which definitely made it through, so if you're looking for a specific one, you would need to provide specific information.

Regards,
Arnel C.
n/a Points
2014-12-01 8:39 pm

I have a question about email forwarders. I have created a number of email forwarders for my inmotion domain and they are all working properly. However, I am confused on what happens if I create forwarders for email addresses I have not created accounts for. Basically none of my employees have emails for my domain that we can log into or swap aliases with (used to swap between their in motion domain emails and the emails that the forwardings are going to.) I'm just wondering if I now need to go back and create individual emails in my cPanel for each forward from that I created. Sorry for the confusing email.

 

Colemann

Staff
25,902 Points
2014-12-01 9:20 pm
Hello Colemann,

If you create a forwarder for an email address that does not exist, the receiving email address will still get emails forwarded to it. Creating forwarders for email addresses that do exist work the same way, except you may need to return to the email address that does the forwarding every once in a while to delete the emails since it always stores a copy there.

Kindest Regards,
Scott M
n/a Points
2014-12-01 10:21 pm

My problem is that I have no access to the email addresses being forwared from. They were never created before the message forwarding was done. I have no way to log on to them. 

 

Colemann

Staff
11,156 Points
2014-12-02 9:26 am
You will only need to log into those email accounts if you have previously created them. Otherwise, messages are simply forwarded to the other email accounts and are not kept on the server.
n/a Points
2014-12-29 10:08 am

I have set up a forwarder a long time ago that I don't want to keep it anymore. The problem is that I cannot find that forwarder. Was an special forward to send to my address all the missing e-mails (or e-mails sent to wrong addresses).

Any help is welcome.

Thanks,

Javier.

Staff
25,902 Points
2014-12-29 10:20 am
Hello Javier,

The forwarders should be visible in the forward list. Those list all forwarders that have been set up for a cPanel account. Are you not seeing it listed?

Kindest Regards,
Scott M
n/a Points
2014-12-29 11:20 am

The forwarders are visible, but I'm looking for something I'm not sure if it's called forwarder. It's when you received an e-mail sent to a non existing address under your domain. For example if someone send an e-mail to dssldfjd@mydomain.com (ussually SPAM), I am receiving that e-mail and I want to cancel this forward.

Regards, Javier.

Staff
23,924 Points
2014-12-29 1:37 pm
Hello Javier,

Thanks for the question and sorry for the trouble with your email. A "catch-all" email - where any email that comes to your domain will be sent to an address that is assigned as the "catch-all" email- kind of matches the behavior you are describing. However, by default, the catch-all email is disabled on our servers. Email aliases can also be created that are no longer attached to an email account, but they would be visible as forwarders. The option to setup email filters may be another way that email is being sent to you. If those aren't the cause, then the usual way emails like the one you're describing may be hitting you are through CC's, BCC's or directly addressing your email address.

It would help to have the email address that's having problem (if you're a customer). Then we can actually investigate the issue. You can also investigate the header of the spam email that's hitting you to see where it's coming from and how it's addressing you. If you can provide us a little more information, then we can look into it further.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
n/a Points
2015-01-02 1:48 pm

Hi Arn, thanks for your response, I don't have any e-mail filter set up, so the cause should be different. I will contact you through e-mail to give you more details.

Regards, Javier.

n/a Points
2015-01-30 3:52 pm

is it possible to log into email account with the forwarder? (this was possible with my last hosting company running on plesk)

i have search all over and it seems this isn't possible with cpanel... how come?

thanks

Staff
23,924 Points
2015-01-30 4:21 pm
Hello Charles,

Sorry for the difference in behavior for the email forwarders. It is not possible to login to a particular email account using a forwarder. Most likely, it's simply a difference in programming design. Apologies again for the difference in functionality. If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2015-03-10 12:11 am

I am looking for a way to automatically delete mail after it has been forwarded.  I read that you can delete the original account, but that seems....drastic.  Is there another way to do this?  My webmail fills up so fast, and I get tired of deleting/moving the emails every couple of weeks.

 

Staff
15,445 Points
2015-03-10 9:40 am
Hello Danny,

Thank you for your question. Since Webmail is just an IMAP connection, you may benefit from archiving emails.

Then, any messages older than 30 days would simply be moved automatically for you into an archive folder with the name of the month those messages were received.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-03-18 11:59 am

Is it possible to forward the same email address to multiple addresses? I have a business partner and want all emails to the business address to go to both of our email accounts.

Staff
15,445 Points
2015-03-19 12:49 pm
Hello Ryan,

Thank you for your question. Yes, you can setup multiple forwarders for the same address.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-03-19 3:44 pm

Hi,

 

It seems like the "forwarding options" button has been removed from the webmail control panel. All I have is the option is to set up an autoresponder or a filter.

 

Is there another way to set up an email forwarding address from the webmail control panel?

Staff
15,445 Points
2015-03-20 4:23 pm
Hello Cam,

Thank you for your question. I would recommend setting up the Mail Forwarder in cPanel instead, as described above.

Alternately, you can setup a forwarder in your email client, such as Outlook, Thunderbird, etc.

Thank you,
John-Paul

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