Resource Overage

Account Resource Overage

This article is geared for customers who may have exceeded normal usage for their server. While upgrading is an option, many of the reasons you receive this message do not require an upgrade and can be addressed relatively easily. We have listed the top reasons that can cause high usage below along with articles that can help you address those issues. If we have sent you a resource overage warning we likely also included some data from the server that can point to what specifically is causing the issue. If it is a known issue, we have also included tips to help you address it. If not and you would like a second look by our system administrators, simply reply back to the message and our system administration team can further assist you.

Reasons why you may receive this notification:

  1. Brute Force Attack
  2. Lack of WordPress Caching
  3. WordPress Admin Ajax
  4. Hacked Account
  5. Robots and Web Crawlers
  6. IMAP I/O

How to Resolve each Issue

Brute force attack

If you are seeing many hits to something like a wp-login.php you may follow these steps to prevent future attack attempts.

Lack of WordPress Caching

You can resolve this resource intensive issue by installing either W3 Super Cache or if you are seeing many 404 hits then you should install WP Total Cache. Also an option would be to install the PHP module OPcache if you are on a VPS or Dedicated server.

WordPress Admin Ajax

This can easily be resolved by following the guide explaining more about WordPress heartbeat.

Hacked Account

Here are the best ways to recover after having a hacked website/account.

Robots and Web Crawlers

This issue can be resolved by setting up a limit of how many times a robot may crawl your website.

IMAP I/O

Currently the best actions you can take are requesting for your email to be archived and change your email client settings to reduce how many times your email account re-checks for new emails. For assistance on this you may contact our support department.

Conclusion

If you need further assistance reply to the resource overage email and our systems administration team will be happy to assist you in any way they can.

Thoughts on “Resource Overage

  • Please contact me regarding townse12 (townsendlibrary.org). 

    We have recieved several resource overage notices.

    • Hello Melissa,

      Apologies for the resource overages. The Support Center website is not structured to directly contact you in regards to these issues. You will need to contact our live technical support team via phone/email/chat. They are available 24 hours a day, 7 days a week.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

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