Opt-out or Cancel Your Backup Manager Subscription

This article explains how to opt-out or cancel your subscription to Backup Manager. 

  • Learn how to cancel your Backup Manager subscription
  • Cancellation of Backup Manager must occur before your trial period ends
  • Cancellation is a simple, quick process from your Account Management Panel (AMP)

With the new Backup Manager, only $2/month gets you 10 GB of storage and only $1 per additional 10 GB of disk space. Manage the date and time schedule of your automated backup service by setting the backups to run daily, weekly, or even at a specific time. Once the backup is completed your data backup will be remotely stored at a secure InMotion Hosting location. This protects your backups from unplanned server issues.

Not only are you able to create full backups, but you can create separate partial backups as well. For example, you can backup a single database or specific folders and files that are updated often.

You can always perform a full or partial restoration of files and databases with just a click. To opt-out or cancel this service, you must do so before your trial period ends in order to avoid being charged for the ongoing service.  

Opt-Out or Cancel the Backup Manager Service

  1. Log into AMP.
  2. Click Billing at the top.
  3. Click the red X to the right of Backup Manager.
  4. Opt-out or Cancel Your Backup Manager SubscriptionClick the Submit button.

IMPORTANT: Once the cancellation is complete, the Backup Manager option located in cPanel will only include cPanel Backup and Backup Wizard options.

JB
John-Paul Briones

John-Paul is an Electronics Engineer that spent most of his career in IT. He has been a Technical Writer for InMotion since 2013.

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Thoughts on “Opt-out or Cancel Your Backup Manager Subscription

  • Hello edkoen,

    Thank you for your reply. I apologize for the frustration and we understand that this was not ideal. I have forwarded your feedback to our Customer Service staff and we will work to ensure that we avoid a similar situation in the future. We thank you for your continued patience and understanding as we work to provide a positive hosting experience for all users.

    Best Regards,
    Alyssa K

  • Hello Robert – We are sorry that you feel that way regarding the new service. We are giving all customers that were covered by the Automated Backup Feature a free 90-day trial of the Backup Manager as we are retiring the Automated Backup Feature that previously backed up your account. Before we suspend the new service, we do want to make you aware that without the service there will not be any automatic backups created for your account. You may want to process a backup of your account that could be used for restoring your site as a precaution for the future. I have provided a link to our article on how to perform a backup of your account through your cPanel.
    How to Create Backups in cPanel with the Backup Wizard
    https://www.inmotionhosting.com/support/website/backup-and-restore/how-to-create-backups-using-the-wizard/
    Please note, that moving forward after the suspension of the Backup Manager, you would be responsible for backing up your account files. The site will only be able to be restored to the way it was at the time the backup is created. So we recommend you create a new backup after you make any changes to your site.
    Once you have backed up your site, from inside your Account Management Panel(AMP) you can set the Backup Manager to expire. Setting the Backup Manager to expire will close down the service at the end of the trial period. If you have any difficulties setting the service to expire, you can email our Customer Service Team at [email protected] or by phone at 888-321-4678 option 4 to have them suspend the service.

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