InMotion Hosting Support Center

The following tutorial will assist you with connecting to your account via FTP using the Internet Explorer browser (versions 7 and 8). This is an easy way to use FTP with your web hosting account, and will work on all shared / VPS / and dedicated servers.

Setting up FTP in Internet Explorer 7/8

  1. Open Internet Explorer.
  2. In the address bar, type the following and then hit enter:
    userna5 replace this with your cPanel username
    password replace this with your cPanel password replace this with your actual domain name


    When you have connected successfully, you will see a page similar to the following:

  3. Click, "Page" and then click, "Open FTP Site in Windows Explorer"
  4. You will receive a generic, "FTP Folder Error". Click OK to continue.
  5. Click, "File", "Login As..."
  6. Enter your cPanel username as the, "User name", and enter your cPanel password as the, "Password". Click, "Log On"

You are now connected to your account via FTP! To upload files, you can either copy/paste them into the ftp window, or you can drag and drop them from your desktop to the ftp window.

Was this article helpful?

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Ask a Question

Support Center Login

Our Login page has moved. Please click the button below to be redirected to the login page.

n/a Points
2016-11-09 7:09 am
can we configure the internet explorer to run a routine to transfer file from local folder to ftp destination on another pc?
42,678 Points
2016-11-09 4:24 pm
Hello lc,

You'd have to setup a batch file or something else that could automate it. Most likely you would be doing this as a script (not using IE). Please consult with a developer/programmer for assistance in automating this type of process.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2014-10-25 4:11 am

hi, i having a issue inserting the password, my password contening @ sign


user = User Name

user@1 = Password = actual domain name

kindly suggest how to pass the url in internet explorer without changing the password. as i am not the ftp server administrator.

31,499 Points
2014-10-27 7:14 am
Hello somnath,

Thank you for your question. I found a possible workaround via online search, where they suggest using the hex value.

For example:
user%401 = Password

If this does not help, it may be easier to use an FTP client such as FileZilla.

Thank you,
n/a Points
2014-10-27 8:26 am

Sir, in that example. The "@" sine is in the user name. But in my case the "@" sine is with the password only... Password = "passkey@123"

31,499 Points
2014-10-27 8:40 am
Hello somnath,

I understand the article was not exactly the same, but it was the only possible workaround I was able to find.

Since IE 7 and 8 are very old and outdated (they are on IE11), it would be much simpler just to use Windows Explorer, FileZilla or one of the many other free FTP clients available. With older software it is difficult to troubleshoot, since it is no longer supported by its creator.

Thank you,

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

6 Questions & Comments

Post a comment

Back to first comment | top

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!