How to Get Support for InMotion Central

If you need help troubleshooting a website or server issue, you can access help options right from InMotion Central Support is available for your team via ticket request or live chat. This guide will show you how to get support directly from InMotion Central.

• Get Support For a Team
  • Starting a Chat
  • Submitting a Ticket
  • Viewing Requests

Get Support For a Team

Starting a Chat

1. Log into InMotion Central.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
   
   
4. Click the Requests sub-menu.
5. Click the Live Chat button on the top right.
   
   
6. In the chat window, type a brief summary of your question, the Subscription that’s impacted, and click Start Chat.

Submitting a Ticket

1. Log into InMotion Central.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the Requests sub-menu.
5. Click the Open a Ticket button on the top right.
   
   
6. There will be a pop-up window where you can enter your issue in the Subject field.
   
   
7. Choose a Category from the dropdown list. The options are Technical Support or Billing.
8. Enter a Description for your issue.
9. Click the Send button. After submitting a ticket request, it will be listed on the Requests page with the subject, created at time/date, last activity time/date, and status.

Viewing Requests

1. Log into InMotion Central.
2. Click Teams on the main menu.
3. Click on the name of the Team you want to work with.
4. Click the Requests sub-menu. You will then see a list of your closed and open support tickets for your team. Click on the ticket name to view the ticket details.
   
   
5. With an Open Ticket, you have the ability to add comments and updated information to the ticket.
   With a Closed Ticket (as shown below), you can view the entire exchange between you and Support agents.
   
   

Now you know how to get Support within InMotion Central. We look forward to helping you build and manage successful WordPress sites.