Occasionally, you may be anticipating emails that should not be classified as spam. Spam Experts can be trained so that it does not filter those emails. The process requires that you have a copy of the email saved as either a .eml or .msg file format. This tutorial will walk you through the steps to use the Train not spam option within Spam Experts.
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Click on the Train not spam under the General section of the Spam Experts menu (displayed in the left column).
Click on the browse field to select the email that you’re going to use to train Spam Experts.
Click on the Upload button.
After the file is uploaded you should get a green confirmation message saying it was successfully uploaded. At this point, Spam Experts will have been trained to recognize your spam email as not spam.Click on this link to learn about the Spam Experts Quarantine Tool. For the opposite problem, see our guide on training email as spam.
Arnel CustodioContent Writer I
As a writer for InMotion Hosting, Arnel has always aimed to share helpful information and provide knowledge that will help solve problems and aid in achieving goals. He's also been active with WordPress local community groups and events since 2004.
Thoughts on “Train Spam Experts – Email Not Spam”
this article is incomplete as it does not address what information is needed in the uploaded eml file. We have gotten an error stating that the eml file does not have the information needed for training. And we have actually saved the eml file from messages pulled from the inmotion webmail page
This webpage contains obsolete information
Thanks for letting us know, Sandy! We’re always trying to keep our articles up to date. I’ve informed the team and we’ll be taking a look at this one and updating it accordingly.