How to Setup Your SpamExperts MX Records

In this guide, we will show you how to set your MX records for SpamExperts. This will allow you to protect your email from being inundated by spam messages. We will also show you how to access the SpamPanel in cPanel, and disable (or bypass) the spam filter if you do not want to use it.

Note: You’ll need to contact our live support to enable SpamExperts before continuing below. However, the below is only needed for inbound emails. Outbound emails already use the below by default.

What MX Records Do I Use?

The following are the correct MX Records to use for SpamExperts filtering service. Keep in mind Shared/Business, and Reseller accounts have different MX settings.

Business/Shared Accounts:

  • mx1.inmotionhosting.com (10)
  • mx2.inmotionhosting.com (20)

Reseller Accounts

  • mx1.servconfig.com (10)
  • mx2.servconfig.com (20)

How to Set Your MX Records in cPanel

  1. Log into your cPanel.
  2. Click the Email Routing button in the Email section.
    Access the Email Routing Tool in cPanel
  3. If you have multiple domains, select the one you want to modify from the drop-down menu. If you do not have multiple domains, skip to the next step.
  4. Ensure the Local Mail Exchanger option in the Email Routing section is checked. Click the Change button if necessary.
    Select Local Mail Exchanger
  5. Click the cPanel button on the top of the page the page to return to the main menu.
    Return to Main cPanel Page
  6. Select Zone Editor in the Domains section.
    Opening the Zone Editor
  7. Click the MX Record button next to the domain you want to setup.
    Open MX Record Option
  8. Under Add New Record enter 10 in the Priority section, and mx1.inmotionhosting.com in the Destination section (or “mx1.servconfig.com” if you are a Reseller). Then, click the Add An MX Record button.
    Adding an MX Record in cPanel
  9. Click the MX Record button next to your domain again.
  10. Enter 20 in the Priority section, and mx2.inmotionhosting.com in the Destination section (or “mx2.servconfig.com” if you are a Reseller). Then, click the Add An MX Record button.

Remove Other MX Entries

Now that you have added the two new MX entries above, you can delete any other existing records.

  1. Click Manage next to your domain.
  2. Select the MX option and you can then delete any other MX Records you see listed, by clicking the Delete link next to it.
    Removing MX Entry
  3. A confirmation message will pop-up, click Continue.
    Verify Deletion
  4. Repeat steps 2 and 3 above for any old records.

How to Disable SpamExperts in cPanel

If you do not want to use this service, you can disable the SpamExperts filter by pointing your MX records elsewhere. For example, you can point them to example.com, or mail.example.com. This will allow you to continue hosting your mail on our server, but bypass the SpamExperts filter. Be sure to set your Email Routing to Local.

JB
John-Paul Briones Content Writer II

John-Paul is an Electronics Engineer that spent most of his career in IT. He has been a Technical Writer for InMotion since 2013.

More Articles by John-Paul

2 Comments

  • MX Records does not appear on the email section of my cPanel. Can you please help me troubleshoot this problem?

Was this article helpful? Let us know!