Mac Mail Error – Mail can’t verify the identity of “mail.domain.com” Brad MarkleUpdated on July 17, 2023 1 Minute Read Troubleshooting the Apple Mail error: “Mail Can’t Verify the Identity…” A fairly common error with Apple Mail is the error: Mail can’t verify the identity of “mail.domain.com“. A typical cause of the issue is that the certificate for this server is invalid. You may also be connecting to a server that is pretending to be “mail.domain.com” which could put your confidential information at risk. Do not connect to the server if your see that it is connecting to the wrong server. Troubleshooting the Mac Mail error When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com. Mac mail is throwing an error because it is not seeing a SSL certificate for “mail.example.com“, and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click “Connect” to ignore this message and continue. To verify it is an inmotionhosting.com certificate, click “Show Certificate“, and you should see it listed. Share this Article Related Articles How to Change Your Domain Nameservers in AMP How To Fix the “DNS Server Not Responding” Error on Windows and Mac Wildcard Subdomains and DNS How to Set Up Custom Nameservers for Resellers Using Custom Nameservers Domain Names – Registrar Transfer versus NameServer Change How Do I Clear My Local DNS Cache? How to Use the Track DNS Tool in cPanel Using Custom Nameservers as a Reseller What Is a Name Server?
