Copy an account from another server with the cPanel password

In this article we’ll go over how you can copy a cPanel account from either your previous cPanel host, or another server of ours. To you InMotion VPS or dedicated server with root access set up, and just the cPanel account password of the account you’re copying over.

These steps should work for copying an account from any cPanel server version 3.0 or later.

However if you are copying the account from a cPanel server newer than 11.24.1, this method has the benefit of utilizing the cPanel XML-API to generate the backup, which is much more reliable and operates the same way as if you tried to copy an account from another server with root access.


  1. Log into WHM.
  2. click-on-copy-an-account-from-another-server-with-account-password

    In the top-left Find box type in transfer
    Click on Copy an account from another server with account password.

    Important! if you’re not seeing the Transfer option, be sure you logged in with your root user.


  3. fill-in-details-click-on-copy-account
    DomainFill in the domain name of the cPanel account you’d like to copy over.
    Server to copy from (IP or FQDN)Enter in either your domain name, or your remote server’s IP address.
    Username to copyEnter the cPanel username of the account you’re copying over, followed by that account’s password.

    If you happen to have free additional IP addresses assigned on your server. You can select Give new account an IP address to have it automatically assigned one of those available IP addresses.



    By default Permit failback to old system should be selected. Please note as mentioned in the notice at the top of the account copy page that this isn’t ideal, but if it’s the only option you have hopefully it will still work for your account.


  4. cPanel will now try to go out to the remote cPanel server and copy over the account you’ve specified. In this case you can see that because the old cPanel server is also a newer version it’s using the cPanel XML-API for the backup process.


It will keep checking on the old server every minute to see if the backup has completed. While the copy process is taking place DO NOT close your web-browser.



Depending on the size of your account the backup and copy process could take from a minute to much longer. Once it’s done you’ll see a Account Restored! message at the bottom of the page..


  • click-on-list-accounts

    While you’re still in WHM, up in the top-left Find box
    Type in list, then click on List Accounts.

  • list-accounts

    You should now see the account that we copied over userna1 on your server:



Now that you’ve successfully copied over your account from an old server to your new server, you’ll want to be sure to check it on the new server using the temporary URL, or by modifying your local hosts file.

Once you’ve verified that everything seems to be properly copied over you’ll want to update your domain’s name servers to point to us so that when people try to access your domain name the new IP address of your new server is where they’re getting directed to.

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7 thoughts on “Copy an account from another server with the cPanel password

  1. I have a Reseller account, and it doesn’t appear the Transfer option.
    Can it be enabled in reseller plan?

    1. The transfer option is not available with the Reseller account type. It is part of the Dedicated or VPS subscription plans. You can submit a ticket request for a transfer to the support team if needed.

  2. If I have to copy from shared hosting Server A for which i do not have root access to Server B whose root Access I have then is it possible to transfer account from Server A to B

  3. Your step 3 screenshot does not match what is actually on the screen for this step. This didn’t work for me.

  4. Hello, you should explain “log in with your root user” as well here as all was well untill I hit that as a brick wall, as I did not see what you wanted me to see. Keep it detailed please.



    1. Hello Andre,

      VPS and Dedicated accounts may obtain root access if they need it. The login is the same method except you would use ‘root’ as the user and use the root password you chose. This allows you to have more options in the WHM. You can request root access via your AMP.

      Kindest Regards,
      Scott M

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