If your website is not currently showing up when you try to visit it, it is important to determine why it is not showing up so it can be resolved as possible.

Problem: My website will not show up at all

A website is generally "down" when:

1. You're having an issue with your Internet Service Provider. This is most likely not the cause if you're reading this article online. If your Internet Service Provider is experiencing problems or your router is no longer working, you won't be able to see any websites.
2. There is a connection issue between your current location and our servers. When you visit any website, your request for that website is routed through several different routers. If one of those routers is down and no longer working, you may need to run a ping and trace route test to your domain and email our support@inmotionhosting.com with the results.
3. There is a problem with our servers. We monitor our servers 24/7. If there's a problem, we're generally already aware of it and working to resolve it as quickly as possible.
4. You recently updated your DNS or registered your domain. Any recent DNS changes can take up to 24 hours for these changes to take effect (aka DNS Propagation), so your website may appear down during this time. This includes newly registered domains as well.
5. You spelled your domain wrong when typing it in. It happens to the best of us! Check the URL and make sure it is correct.
6. Your IP address has been blocked from the server. Our System Administration team at times may block IP addresses from the server for several different reasons. If you've exhausted all other options, feel free to find your IP address and contact us to see if it is blocked.

Problem: My website is showing an error message

There are different types of error messages that can case a website to be down.

• 403 Forbidden Error: This is typically a permissions issue. If your website file or folder is set to "777" the error will display to protect it against hackers and attacks. Files should be set to "644" and folder are usually "755" or "750"
  
• 406 Not Acceptable: This error is usually caused by mod_security settings on your account. By default mod_security is enabled on all accounts. Some programs require mod_security be disabled. To disable you can contact our support department by emailing support@inmotionhosting.com
  
• 500 Internal Server Error: 500 errors are usually general errors. These sometimes can be related to file permissions or incorrect coding in the .htaccess file. IF you need help with a 500 error please feel free to contact support.
  
• "Server Not Found", "The Page Cannot Be Displayed". For more help with these errors, please see the information above, under "Problem: My website will not display at all"

Problem: My website loads but says "This Account Has Been Suspended"!

If your account is currently suspended, please contact support so you can speak to one of our system adminstrators to resolve this issue as quickly as possible.