If you registered a domain name through us, but need to transfer the domain name to another registrar, you will need to unlock the domain and give the domain's authorization code to your new registrar. Your new registrar should provide you with the exact steps you'll need to take, however these are the basics.

We register domain names through MelbourneIT. As we are a reseller, we don't have access to the domain's authorization code. Instead, we release the domain name directly to you so that you are a direct customer of MelbourneIT, and you can then unlock the domain and retrieve the authorization code.

IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first. If you don't actually need to transfer your domain to another registrar, but instead need to update your domain's nameservers, please see the following link for further assistance:
Domain Names - Registrar Transfer versus NameServer Change

If you've contacted Support and we've released the domain name for you, you will have received an email from us stating that we have released the domain's management rights to you. At this point, follow the provided steps to retrieve your authorization code and unlock your domain name.

Obtaining the Registry Key

The first thing you'll need to do is recover your domain's registry key. To do this, please visit:



After you filled out the form above, your registry key will be emailed to you. It will be a string of random characters, and will look similar to: qttlaxjm

You'll now want to go to the maintenance screen (see link below), and log in with your domain name and registry key.


Unlocking the Domain Name

On the domain management page, locate "Lock Status" under "Domain Details". If it says, "CUSTOMER-LOCK", click "Unlock Domain Name" to unlock your domain name. If it says, "NO-LOCK", then your domain name is currently unlocked.


Retrieving your Authorization Code

MelbourneIT references your domain's Authorization Code as your domain name's password. To retrieve your Authorization Code, click the, "Retrieve Domain Name (authinfo) Password" link. You'll be given your domain's Authorization Code, and it will be a string of random numbers and letters, such as: 28ff18oa


At this point, you'll want to contact your new registrar to get the steps you'll need to take from here to complete the domain transfer.

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Post a comment
2012-07-30 2:00 pm
want to unlock domain but not able, obtain registry key not working: http://www.melbourneit.com.au/cc/recover/index

The XML page cannot be displayed
Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.


System does not support the specified encoding. Error processing resource 'http://www.melbourneit.com.au/cc/recover/process...
10,582 Points
2012-07-30 2:28 pm
Hello Kodab,

I tried to look up your account in our system, but based on the information with which you used to register in the Support Center, I cannot find an account that you may have registered. If you can provide the domain name, we can attempt to look through the Domain registrar for the domain and get the information you need.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
10,582 Points
2012-07-30 2:40 pm

One more thing. If you are not registered or pointed to our hosting service, you will need contact the domain registrar or your current hosting service in order to have your domain released.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
2013-06-03 10:47 pm
Hello, I am unable to complete the first step, "Obtaining the Registry Key." I went to http://www.melbourneit.com.au/cc/recover/index and entered the url of the domain I want to unlock, but got a response of:

Retrieval Failed

The Registry Key for Domain Name was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance.

What should I try next?
4,959 Points
2013-06-04 10:33 am
Sorry for the trouble getting the registry key for your domain. You domain will need to be released from our management. You will need to contact support to have them release the domain and remove the domain from your bill items. Unfortunately, we cannot make any personal changes over this public forum.
2013-06-04 11:19 pm
Thanks for the quick response - that's why I love IMH.

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