How to unlock your domain name and retrieve your Authorization Code
Written by Brad MarkleIf you registered a domain name through us, but need to transfer the domain name to another registrar, you will need to unlock the domain and give the domain's authorization code to your new registrar. Your new registrar should provide you with the exact steps you'll need to take, however these are the basics.
We register domain names through MelbourneIT. As we are a reseller, we don't have access to the domain's authorization code. Instead, we release the domain name directly to you so that you are a direct customer of MelbourneIT, and you can then unlock the domain and retrieve the authorization code.
If you need to transfer your domain name to another registrar and have not yet contacted our Support Department for assistance, you'll want to do that first. If you don't actually need to transfer your domain to another registrar, but instead need to update your domain's nameservers, please see the following link for further assistance:
If you've contacted Support and we've released the domain name for you, you will have received an email from us stating that we have released the domain's management rights to you. At this point, follow the provided steps to retrieve your authorization code and unlock your domain name.
Obtaining the Registry Key
The first thing you'll need to do is recover your domain's registry key. To do this, please visit:
After you filled out the form above, your registry key will be emailed to you. It will be a string of random characters, and will look similar to: qttlaxjm
You'll now want to go to the maintenance screen (see link below), and log in with your domain name and registry key.
Unlocking the Domain Name
On the domain management page, locate "Lock Status" under "Domain Details". If it says, "CUSTOMER-LOCK", click "Unlock Domain Name" to unlock your domain name. If it says, "NO-LOCK", then your domain name is currently unlocked.
Retrieving your Authorization Code
MelbourneIT references your domain's Authorization Code as your domain name's password. To retrieve your Authorization Code, click the, "Retrieve Domain Name (authinfo) Password" link. You'll be given your domain's Authorization Code, and it will be a string of random numbers and letters, such as: 28ff18oa
At this point, you'll want to contact your new registrar to get the steps you'll need to take from here to complete the domain transfer.
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Hello Kodab,
I tried to look up your account in our system, but based on the information with which you used to register in the Support Center, I cannot find an account that you may have registered. If you can provide the domain name, we can attempt to look through the Domain registrar for the domain and get the information you need.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
Regards,
Arnel C.
I tried to look up your account in our system, but based on the information with which you used to register in the Support Center, I cannot find an account that you may have registered. If you can provide the domain name, we can attempt to look through the Domain registrar for the domain and get the information you need.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
Regards,
Arnel C.
Kodab,
One more thing. If you are not registered or pointed to our hosting service, you will need contact the domain registrar or your current hosting service in order to have your domain released.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
Regards,
Arnel C.
One more thing. If you are not registered or pointed to our hosting service, you will need contact the domain registrar or your current hosting service in order to have your domain released.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
Regards,
Arnel C.
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