How to unlock your domain name and retrieve your Authorization Code
If you registered a domain name through us, but need to transfer the domain name to another registrar, you will need to unlock the domain and give the domain's authorization code to your new registrar. Your new registrar should provide you with the exact steps you'll need to take, however these are the basics.
We register domain names through MelbourneIT. As we are a reseller, we don't have access to the domain's authorization code. Instead, we release the domain name directly to you so that you are a direct customer of MelbourneIT, and you can then unlock the domain and retrieve the authorization code.
IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first. If you don't actually need to transfer your domain to another registrar, but instead need to update your domain's nameservers, please see the following link for further assistance:
Domain Names - Registrar Transfer versus NameServer Change
If you've contacted Support and we've released the domain name for you, you will have received an email from us stating that we have released the domain's management rights to you. At this point, follow the provided steps to retrieve your authorization code and unlock your domain name.
Obtaining the Registry Key
The first thing you'll need to do is recover your domain's registry key. To do this, please visit:
After you filled out the form above, your registry key will be emailed to you. It will be a string of random characters, and will look similar to: qttlaxjm
You'll now want to go to the maintenance screen (see link below), and log in with your domain name and registry key.
Unlocking the Domain Name
On the domain management page, locate "Lock Status" under "Domain Details". If it says, "CUSTOMER-LOCK", click "Unlock Domain Name" to unlock your domain name. If it says, "NO-LOCK", then your domain name is currently unlocked.
Retrieving your Authorization Code
MelbourneIT references your domain's Authorization Code as your domain name's password. To retrieve your Authorization Code, click the, "Retrieve Domain Name (authinfo) Password" link. You'll be given your domain's Authorization Code, and it will be a string of random numbers and letters, such as: 28ff18oa
At this point, you'll want to contact your new registrar to get the steps you'll need to take from here to complete the domain transfer.
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