If you registered a domain name through us, but need to transfer the domain name to another registrar, you will need to unlock the domain and give the domain's authorization code to your new registrar. Your new registrar should provide you with the exact steps you'll need to take, however these are the basics.

We register domain names through MelbourneIT. As we are a reseller, we don't have access to the domain's authorization code. Instead, we release the domain name directly to you so that you are a direct customer of MelbourneIT, and you can then unlock the domain and retrieve the authorization code.

IMPORTANT! If you need to transfer your domain name to another registrar and have not yet contacted our tech support department for assistance, you'll want to do that first. If you don't actually need to transfer your domain to another registrar, but instead need to update your domain's nameservers, please see the following link for further assistance:
Domain Names - Registrar Transfer versus NameServer Change

If you've contacted Support and we've released the domain name for you, you will have received an email from us stating that we have released the domain's management rights to you. At this point, follow the provided steps to retrieve your authorization code and unlock your domain name.

Obtaining the Registry Key

The first thing you'll need to do is recover your domain's registry key. To do this, please visit:



After you filled out the form above, your registry key will be emailed to you. It will be a string of random characters, and will look similar to: qttlaxjm

You'll now want to go to the maintenance screen (see link below), and log in with your domain name and registry key.


Unlocking the Domain Name

On the domain management page, locate "Lock Status" under "Domain Details". If it says, "CUSTOMER-LOCK", click "Unlock Domain Name" to unlock your domain name. If it says, "NO-LOCK", then your domain name is currently unlocked.


Retrieving your Authorization Code

MelbourneIT references your domain's Authorization Code as your domain name's password. To retrieve your Authorization Code, click the, "Retrieve Domain Name (authinfo) Password" link. You'll be given your domain's Authorization Code, and it will be a string of random numbers and letters, such as: 28ff18oa


At this point, you'll want to contact your new registrar to get the steps you'll need to take from here to complete the domain transfer.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Is there a difference betwwen the registry key and the authorization code for transferring domains?
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2012-07-30 2:00 pm
want to unlock domain but not able, obtain registry key not working: http://www.melbourneit.com.au/cc/recover/index

The XML page cannot be displayed
Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.


System does not support the specified encoding. Error processing resource 'http://www.melbourneit.com.au/cc/recover/process...
22,693 Points
2012-07-30 2:28 pm
Hello Kodab,

I tried to look up your account in our system, but based on the information with which you used to register in the Support Center, I cannot find an account that you may have registered. If you can provide the domain name, we can attempt to look through the Domain registrar for the domain and get the information you need.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
22,693 Points
2012-07-30 2:40 pm

One more thing. If you are not registered or pointed to our hosting service, you will need contact the domain registrar or your current hosting service in order to have your domain released.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
2013-06-03 10:47 pm
Hello, I am unable to complete the first step, "Obtaining the Registry Key." I went to http://www.melbourneit.com.au/cc/recover/index and entered the url of the domain I want to unlock, but got a response of:

Retrieval Failed

The Registry Key for Domain Name was not able to be retrieved. This could be due to the Domain Name being managed by a Melbourne IT Reseller. Please contact your Reseller for assistance.

What should I try next?
5,889 Points
2013-06-04 10:33 am
Sorry for the trouble getting the registry key for your domain. You domain will need to be released from our management. You will need to contact support to have them release the domain and remove the domain from your bill items. Unfortunately, we cannot make any personal changes over this public forum.
2013-06-04 11:19 pm
Thanks for the quick response - that's why I love IMH.
n/a Points
2014-04-27 1:44 am

unlocking the Authorization Code

25,079 Points
2014-04-28 1:02 am
Hello Naveen,

Did you have any specific questions about the article regarding your Authorization code?

Kindest Regards,
Scott M
n/a Points
2014-04-29 10:25 am


I am trying to retrieve info on our Domain Name, and apparently it has expired.

Our computer guy recently left not leaving any info for this to be taken care of by someone else. I tried the recovery page and like others it did not work for me either. Our emails are through I-page but they say domain through Interent Names Worldwide. That has expired, unfortunately I have no id or passwords. But our office has been without access to there email for 5 days and well the boss is about to explode.lol... please hekp!

Our domain name should be:  hwbutlerinc.com

Thank You,


11,156 Points
2014-04-29 10:36 am
It appears that your domain is registered through Melbourne IT. I recommend contacting them directly. They have various methods of contact listed on the Melbourne IT contact page.
n/a Points
2014-07-17 4:34 pm

trying to access "my account" because we are not receiving emails (haven't since JULY 3) and it's because the MX records are not setup correctly but don't remember password, and the secondary email account is no longer active so i have no way to get in. i tried calling but there's no working number for support and obviously have no way to get any emails using the emails that were originally setup with the account. PLEASE HELP

11,156 Points
2014-07-17 4:53 pm
To contact Melbourne IT, you may use the information within Melbourne IT's contact page. Unfortunately, we are unable to make any modifications to domains that are no longer with us.
n/a Points
2015-04-03 3:28 am
I have received the Registry key, however i am unable to get to the unlock domain page.
once i log in and go to domain management i get the following message

Domain Management

Domain management is not available for this domain.
can you please help with getting the authorization code?
22,693 Points
2015-04-03 10:19 am
Hello Ratheen,

As per the notes on your account (if you're referring to the domain that you requested to be released), we no longer have control, so you would need to use the interface provided by the current domain registrar. See How to unlock domain name and retrieve authorization code.

If you have any further questions or comments, please let us know.

Arnel C.

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