InMotion Hosting Support Center

Domain names are automatically renewed after registering them through us. However, you may find a time when you no longer need one and want to cancel it. You may be changing names or building a new site altogether. In this guide we will show you how to cancel a domain registration from your AMP.

Note: Domain names are often renewed up to 2 weeks prior to their expiration date and are NON-refundable. Be sure to cancel your domain name before the two week window to ensure it cancels properly.

Cancelling a Domain Registration

  1. Login to AMP.
  2. In the main menu, move your mouse over the Billing option, and click My Subscriptions.
  3. Find your domain on the My Subscriptions page, and click the "X" to the right.
  4. Confirm you want to cancel your domain registration on the next screen by clicking the Submit button.


    You will then see a message stating "You have cancelled your Domain Registration subscription."

Congratulations, now you know how to cancel your domain registration from your AMP!

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Related Questions

Here are a few questions related to this article that our customers have asked:
How Do I Cancel My Domain Name and Use a Different Primary Domain?
Set domain to expire
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n/a Points
2014-08-04 3:41 pm

How long would it take for the domain to become available again after cancellation?

Staff
30,025 Points
2014-08-04 3:52 pm
Hello Milo,

Thank you for your question about when a cancelled domain will become available. Typically, 30 days after a domain expires, it goes into a Redemption period. You can look up a domain's expiration date in the Whois record.

The Redemption period usually lasts about 100 days and allows the owner to re-claim the domain before it is released to the general public.

So, as a general estimate for how long it will take for a domain to become available to the public is 130 days.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2015-04-17 4:55 pm

Hello Milo -- I have 2 domains registered with InMotion. I'd like to cancel one registration and register it with another hosting service (as I'll be using their website creation tools). How do I do this? Thanks, -A

Staff
43,761 Points
2015-04-20 7:32 am
Hello Anil,

If you wish to move a domain name to another host, you will want to follow our instructions on how to transfer a domain name away from InMotion.

Kindest Regards,
Scott M
n/a Points
2014-08-06 12:38 am

If I wanted to register my domain name to another service, would I be able to within the first thirty days? Thank you!

Staff
43,761 Points
2014-08-06 8:36 am
Hell Milo,

I'm not quite sure what you mean. You are unable to switch registrars within the first 60 days according to ICANN's rules. However, you can change the data on the domain (owner, registration info, etc) whenever you like.

Kindest Regards,
Scott M
n/a Points
2015-07-09 10:25 pm

On my domain subscription screen, the cancel field says set to expire. Does that mean it will not automatically renew?

Staff
30,025 Points
2015-07-10 11:37 am
Hello Leroy,

Thank you for contacting us. Yes, this means instead of auto-renewing the domain, the domain will expire instead.

Thank you,
John-Paul
n/a Points
2016-04-01 11:04 pm

Okay -- reading through this thread, are you saying that once a domain name goes into the Redemption period -- say the domain name I'm using on my site, I can re-claim it and do with it what I want -- like park it?  Would I have to buy it from Inmotion or do I already own it and I just have to pay a yearly registration fee? Sorry for such novice questions, but I made the website a few years back and life got in the way and I never used it and have no intention of using it at this point, so I'm actually thinking of selling it if I can.  Hope this makes sense -- and thank you in advance.

Staff
30,025 Points
2016-04-04 9:18 am
Hello Peggy,

Thank you for contacting us. Yes, if your domain is in a redemption period (typically about 100 days), it is still possible to keep or "redeem" the domain before it is released to the public.

The redemption fee is higher than a normal yearly registration, since the domain has already essentially expired.

Once you have redeemed (reclaimed) your domain, you can park it, and pay regular yearly renewal fees.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2017-04-19 4:00 am

I cant cancel it because in the cancellation section it shows contact us and brings me to this page. Please help

Staff
39,957 Points
2017-04-19 9:07 am
Hello Meadowcountryside.com,

Sorry for the issues with canceling the domain. We cannot cancel the domain for you in the Support Center. You will need to contact our Customer Service team. You can find their contact information at the bottom of this page.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
n/a Points
2017-04-20 4:44 am

When I follow the guide abowe, I do not get to a X, where I can cancell. It says, 'contact us'. How do I cancell online? Best Eva

 

Staff
30,025 Points
2017-04-20 9:18 am
Hello Eva,

Thank you for contacting us. The above guide is only for cancelling domain registrations. To cancel your hosting account you will have to contact Live Support.

Thank you,
John-Paul
n/a Points
2017-07-03 6:11 pm

I cancelled my domain subscription but I'm thinking about uncancelling it (It doesn't expire until August). I there a way to uncancel my subscription?

 

Staff
39,957 Points
2017-07-05 11:29 am
Hi JP,

Thanks for considering to un-cancel the subscription. The best way to do that is contact our Customer Service team (contact information at the bottom of the page). They can take care of any billing changes.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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