How to log into cPanel

Written By: Brad Markle
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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There are two ways that you can access your cPanel:

  1. You can access cPanel from within AMP (recommended way)
  2. You can access yourdomain.com/cpanel

How to access cPanel from within AMP

Accessing cPanel from within AMP is a very straightforward process:

  1. Log into AMP
  2. Click the "Work in Control Panels" link (under the "Control Panel") header
  3. Click "cPanel Login" under the account you would like to log into
    log-into-cpanel-via-amp

How to access cPanel using your domain

  1. Visit the correct URL for cPanel on your account: yourdomain.com/cpanel (Replace yourdomain.com with your actual domain name)
  2. Type in your cPanel username and password

cpanel

Troubleshooting cPanel Login Issues

I am not prompted to login with a Username and Password when attempting to login

The first step to login to your cPanel is visiting yourdomain.com/cpanel. When you visit this page, you should be prompted for your cPanel username and password. If you're not, usually it is due to your domain name just being registered / or not pointed to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked.

Usually trying one of the following will resolve these issues:

  1. Use cpanel.yourdomain.com instead of yourdomain.com/cpanel (this uses cPanel proxy, which access cPanel over port 80 vs. 2082 / 2083)
  2. Use your temporary cPanel url, which should look similar to: http://biz107.inmotionhosting.com/cpanel

I am entering a username and password, but they are not being accepted

If your username and password are not being accepted when logging into cPanel, it could be either of these issues:

  1. Make sure you are using the correct cPanel url (refer to the directions above under 'I am not prompted for a username and password')
  2. Make sure you are using all lowercase for your username, and you are entering the correct case for your password. For example, password is different from PassWord
  3. You are using the incorrect password. Don't worry, this is very common. If you're not sure what your cpanel username and password are, please contact our support department for further assistance with logging into cPanel.
 

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