This tutorial will review the two different ways you can login to cPanel, via AMP and via a direct login URL. The second part of this guide reviews the common reasons why you may have trouble logging in.

Option #1 - Access cPanel from within AMP

Accessing cPanel from within AMP is a very straightforward process:

  1. Account Management Panel LinkLog into AMP.
  2. Work in control panel linkUnder your account name, click the cPanel button. You will then be redirected and automatically logged into cPanel.

Option #2 - Access cPanel through your browser address bar

  1. Visit the the following URL to get to your cPanel login:

    YourDomain.com/cpanel

    Note! Replace the term YourDomain.com with your actual domain name.

  2. cPanel login promptType in your cPanel username and password. Your cPanel Username can be found in your technical details in AMP. If you do not know your password, you can reset it by following the instructions here.

Troubleshooting cPanel Login Issues

I want to reset my cPanel password

To reset your password, please see our tutorial on resetting your cPanel password using AMP.

I am not prompted to login with a Username and Password when attempting to login

If you are not prompted for a username / password when visiting yourdomain.com/cpanel, your domain name may have been just registered and not working yet due topropagation, your domain may not be pointing to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues:

  1. Use cpanel.your-domain.com instead of your-domain.com/cpanel.

    (This uses the cPanel proxy, which accesses cPanel over the standard port 80 vs. 2082 / 2083)

  2. Use your temporary cPanel URL, such as biz###.inmotionhosting.com/cpanel.

I am entering a username and password, but they are not being accepted

If your username and password are not being accepted when logging into cPanel, it could be either of these issues:

  • Make sure you are using the correct cPanel URL.
    (Refer to the directions above under 'I am not prompted for a username and password')
  • Make sure your username is entered all lower case, and your password is case-sensitive.
    (For example, password is different from PassWord)
  • You are using the incorrect password. Don't worry, this is very common.
    (If you forgot your cPanel password, you can reset your cPanel password via AMP).

I do not have a hosting account, I have a domain only account

If you have a domain name only account, you do not have a cPanel to login to. If you would like, you can upgrade your account to include hosting.

Web Hosting

If you are unsure about what cPanel is and how it makes hosting easier for you, read our article about cPanel web hosting to see the popular features.

Please check the next article on The cPanel Layout. If you missed our previous article, please see the What is cPanel? tutorial. For more information on this course please visit Getting Started in cPanel.

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Comments

Post a comment
n/a Points
2014-02-26 9:43 am

Hi,

I forgot my crispmail account password.

How can I access my mails.

Plz help me.

Daniel

Staff
5,472 Points
2014-02-26 10:07 am
Hello Daniel,

I looked up crispmail, and it has our name on the title of the page, but the website is not owned by InMotion Hosting.

Since this appears to be a portal to regular webmail, I recommend reading our guide on Logging into Webmail.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-03-23 5:49 pm

I have tried several times to reset my Cpanel through AMP, as directed. It still does not accept the reset password and now will not even give me the option to reset it on the Cpanel login page. HELP!

Thank you,

Fern Mulholland

Staff
5,472 Points
2014-03-24 10:08 am
Hello Fern,

Sorry to hear about your trouble. Since it sounds like your experience is out of the ordinary, please contact Live Tech Support so they can help investigate and troubleshoot this problem.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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