InMotion Hosting Support Center

In this tutorial:


This tutorial will review the two different ways you can login to cPanel, via AMP and via a direct login URL. The second part of this guide reviews the common reasons why you may have trouble logging in. For more information regarding cPanel Hosting. This information applies to Shared, VPS, and Dedicated hosting plans.

Option #1 - Access cPanel from within AMP

Accessing cPanel from within AMP is a very straightforward process:

  1. Account Management Panel LinkLog into AMP.
  2. Work in control panel linkUnder your account name, click the cPanel button. You will then be redirected and automatically logged into cPanel.
    Note: If you are not automatically directed to cPanel, you will be brought to a Login page. Your correct username will be auto-filled. If you know your password, type it in now. If not, you may click Reset Password to update the password.

Option #2 - Access cPanel through your browser address bar

  1. Visit the the following URL to get to your cPanel login:

    YourDomain.com/cpanel

    Note! Replace the term YourDomain.com with your actual domain name.

  2. cPanel login promptType in your cPanel username and password. Your cPanel Username can be found in your technical details in AMP. If you do not know your password, you can reset it by following the instructions here.

Troubleshooting cPanel Login Issues

I want to reset my cPanel password

To reset your password, please see our tutorial on resetting your cPanel password using AMP.

I am not prompted to login with a Username and Password when attempting to login

If you are not prompted for a username / password when visiting yourdomain.com/cpanel, your domain name may have been just registered and not working yet due to propagation, your domain may not be pointing to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues:

  1. Use cpanel.your-domain.com instead of your-domain.com/cpanel.

    (This uses the cPanel proxy, which accesses cPanel over the standard port 80 vs. 2082 / 2083)

  2. Use your temporary cPanel URL, such as biz###.inmotionhosting.com/cpanel.

I am entering a username and password, but they are not being accepted

If your username and password are not being accepted when logging into cPanel, it could be either of these issues:

  • Make sure you are using the correct cPanel URL.
    (Refer to the directions above under 'I am not prompted for a username and password')
  • Make sure your username is entered all lower case, and your password is case-sensitive.
    (For example, password is different from PassWord)
  • You are using the incorrect password. Don't worry, this is very common.
    (If you forgot your cPanel password, you can reset your cPanel password via AMP).

I do not have a hosting account, I have a domain only account

If you have a domain name only account, you do not have a cPanel to login to. If you would like, you can upgrade your account to include hosting.

Web Hosting

If you are unsure about what cPanel is and how it makes hosting easier for you, read our article about cPanel web hosting to see the popular features.

Please check the next article on The cPanel Layout. If you missed our previous article, please see the What is cPanel? tutorial. For more information on this course please visit Getting Started in cPanel.

Continued Education in Course 101: Getting Started in cPanel
You are viewing Section 2: cPanel Login
Section 1: What is cPanel?
Section 3: The cPanel Layout
n/a Points
2014-02-26 9:43 am

Hi,

I forgot my crispmail account password.

How can I access my mails.

Plz help me.

Daniel

Staff
16,331 Points
2014-02-26 10:07 am
Hello Daniel,

I looked up crispmail, and it has our name on the title of the page, but the website is not owned by InMotion Hosting.

Since this appears to be a portal to regular webmail, I recommend reading our guide on Logging into Webmail.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-03-23 5:49 pm

I have tried several times to reset my Cpanel through AMP, as directed. It still does not accept the reset password and now will not even give me the option to reset it on the Cpanel login page. HELP!

Thank you,

Fern Mulholland

Staff
16,331 Points
2014-03-24 10:08 am
Hello Fern,

Sorry to hear about your trouble. Since it sounds like your experience is out of the ordinary, please contact Live Tech Support so they can help investigate and troubleshoot this problem.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-04-26 6:49 am

log in attempt showing failed while i am trying to log in cpanel. 

Staff
27,243 Points
2014-04-27 11:36 pm
Hello,

If you receive a failed login message when trying to log into your cPanel, be sure that you are using the correct cPanel username and password.

Kindest Regards,
Scott M
n/a Points
2014-04-26 1:36 pm

I have two accounts I manage through my login of lphillips@crmin.com: friedensucc.org and crmin.com. in the past I would be prompted to select the domain during the login process. Recently I have not been prompted, I am automatically sent to friedensucc.org. How do I get to crmin.com?

 

Thanks,

Staff
27,243 Points
2014-04-27 11:34 pm
Hello Larry,

If you are logging in via the AMP and have multiple hosting accounts you should be prompted for a domain name to specify UNLESS the primary email addresses are different. In that case, simply using the primary email address will point you to the right account.

Kindest Regards,
Scott M
n/a Points
2014-04-26 1:52 pm

Am getting rejections when trying to add email accounts:

Error: File open for /home/bearll5.net/passwd failed with error No such file or directory

Staff
27,243 Points
2014-04-28 12:24 am
Hello David,

It sounds as if there are files missing in your account regarding the email section. You may want to contact our support department and they can confirm and fix that for you.

Kindest Regards,
Scott M
n/a Points
2014-04-27 2:48 pm

How long does it take to be able to log into the control panel once the account has been purchased and confirmed?

I am not able to log into either the temporary control panel URL or the  permanent one. Neither from the AMP or directly from the browser. I have created my new password when I logged into my account the first time. My account was confirmed a few hours ago over the phone.

When I link to it from the AMP main page and the temp URL in the "account technical details", I get a "This webpage is unavailable" message.

When I go through the permanent URL I get the login page but I can't login. I don't get a message saying the login or password is incorrect (I tried with an incorrect one and it gave me an error message). 

Can anyone help please? Thanks!

Staff
27,243 Points
2014-04-28 1:15 am
Hello,

After confirmation you should be able to get in within 20 minutes. Without specific account information, I am unable to check into your account. Do not post it here, however. Please contact our live support team so they can check into it for you.

Kindest Regards,
Scott M
n/a Points
2014-05-05 5:12 pm

I just added an additional hosting account bringing my total to two. The primary email address is the same for both. When I log into AMP, I am prompted to choose a primary domain name from the two I manage. When I select the new domain, it takes me to the old domain. It seems to default to that despite my selection. I really just want to get into the cPanel on my new domain, and I thought this would be the easiest way. Is there another way to access it for the first time? 

Staff
9,968 Points
2014-05-05 7:00 pm
Hello Julie, thanks for the comment.

Sorry to hear about the issues you're having with your accounts. I just tested it myself with the internal tool we have to impersonate an account temporarily, and it seemed to work there. But we would like to bring this up with our development team to make sure that we didn't miss something. If you wouldn't mind letting us know what type of web-browser you're using when having the issues, and if possibly trying another one temporarily solves the problem for you, that would be very helpful for troubleshooting purposes to narrow it down.

You can use the direct cPanel method of just going to http://example.com/cpanel, of course replacing example.com with your new domain name that you're trying to log into. If you don't have these credentials you can submit a verified ticket from your old account requesting the credentials to the new one.

Please let us know if you're still having any issues gaining access to your account.

- Jacob
n/a Points
2014-05-07 11:07 pm
I think i am overlooking something really obvious and would appreciate some help finding out how to enforce encrypted login to cpanel and webmail. It appears that login credentials are sent in clear text. That's makes me shudder. Considering we aren't permitted to ssh in, (ssh using 4096 pgp keys isn't the worst way to access a server) is how can i manage/use our account in a moderately secure fashion? Many thanks for any light you can shed on the above.
Staff
11,156 Points
2014-05-08 7:53 am
All servers have the ability to connect over SSL. To do so, access port 2083 when logging into cPanel. This would be done like the following:
https://bizXXX.inmotionhosting.com:2083
Of course, replace your bizXXX with your server name.
n/a Points
2014-05-12 5:16 pm

I haven't been in to edit my website in quite a while.  Wow! Some impressive changes.  But I need to know how to get to the place where I can edit the website.  Thanks.  

Staff
9,968 Points
2014-05-12 5:41 pm
Hello Barb, and thanks for your comment.

It looks like you might possibly have a Moodle powered website. So if you've forgotten your admin password you can always reset the Moodle admin password by logging into cPanel and using phpMyAdmin.

The Moodle admin dashboard is typically accessed by simply going to your domain followed by /admin such as http://example.com/admin.

If it's not your Moodle website you're trying to get into, you might want to contact live support by clicking on Support Chat at the top-right hand side of our website. This way we can talk to you directly about your specific account, rather than in this public post.

- Jacob
n/a Points
2014-07-06 5:19 pm

my cPanel password does not work. its the same as AMP. addressbar entry does not work either. 

Staff
9,968 Points
2014-07-06 7:16 pm
Hello Bryant,

You will want to reset your cPanel password so that you can get back into your account.

I noticed it looks like you just signed up, and also changed your domain name. You could possibly be dealing with DNS propagation. I would recommend trying to login directly to cPanel using your server's address at:

http://biz152.inmotionhosting.com/cpanel

Please let us know if you are still having any issues logging in after updating your cPanel password.

- Jacob
n/a Points
2014-07-08 3:06 am

Hi,

I signed up with inmotion early this year with domain name example.com. I know I applied for three email addresses. I am now having a really difficult time accessing my email. Need your help. Thanks!

Staff
9,968 Points
2014-07-08 4:21 am
Hello Yenny, thanks for signing up with us!

I went ahead and replaced your domain with example.com, as this is viewed by the public.

If you already decided to create an email account in cPanel for your domain, the next step would be logging in. I'm guessing this is the problem that you're having?

Once you've got the email accounts created, you can either login to webmail with them. Or if you prefer to check email from your desktop or mobile device, we have a guide on getting started with email that covers most of those applications.

Please let us know if you needed anything else.

- Jacob
n/a Points
2014-07-09 9:25 am
when logging in, we get an error stating web address cannot be found.. Internet is operating ok here in the building and other web address's can be accessed. Our email is down as well, this is what prompted the log in.
Staff
16,331 Points
2014-07-09 9:54 am
Hello Mike,

Thank you for your question. Were you able to access cPanel From AMP?

I recommend checking the domain, to make sure it was renewed successfully with your registrar. I could not find a domain associated with your email address, so it may be registered somewhere else.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-07 7:43 pm

I have just replaced my crashed hard-drive. I've lost my ability to use my free  Microsoft office outlook e-mail system which I have been useing for a long time. I have a user I.D. & password but need specific instructions as to how to reestablish & use the same email system & to use & recover missing messages using my same email address. Please advise soonest. Much Thanks 

Staff
27,243 Points
2014-08-07 8:18 pm
Hello CDH,

Outlook is an email client that connects to the server. Most people today set it up using the IMAP protocol, meaning that what you see via Outlook is a reflection of what is on the server and not from the local machine. If that is the case with you, then you should be able to simply log into the webmail with your email address and password to see all your mails. As long as nothing was saved locally to your machine, it will all still be there for you. You can continue to use the webmail until you get another email client. Check into Outlook Express or ThunderBird, both free.

Kindest Regards,
Scott M
n/a Points
2014-08-18 8:52 am

Hi, I tried to log into cpanel and it isn't accepting my password. I went into AMP and reset the cpanel password through there, but when i went to put the new password, it still wasn't accepting. I did this multiple times and still not working.

 

Your help is appreciated!

 

-Tejus

Staff
16,331 Points
2014-08-18 11:16 am
Hello Tejus,

Thank you for your question. It sounds like there may be an issue if you reset your cPanel password from AMP, and it is still not working.

Since this is just our public forums, please contact Live Support so they can assist you with resetting your password in a private setting.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
n/a Points
2014-08-21 11:35 am
you make it WAY too complicated / I had suirrel mail at a previous job a couple of years ago and my employer
at the present time decides to try / IT SUCKS
Staff
24,869 Points
2014-08-21 5:09 pm
Hello Rich,

Thanks for the comment. cPanel is not made by our company, and it should be noted that it (cPanel) is one of the more popular interfaces used by hosting companies using Linux-based shared hosting. We always do work towards trying to make things easier for our customers, so if you any specific feedback, please let us know.

Regards,
Arnel C.
n/a Points
2014-08-21 4:59 pm

Hi,

I can't log in Cpanel many times ( I don't think my  password is incorrect)I have tried several times to reset my Cpanel through AMP, as directed. It still does not accept the reset password and now will not even give me the option to reset it on the Cpanel login page. HELP!

Thank you,

Yinan Liu

Staff
24,869 Points
2014-08-21 5:16 pm
Hello Yinan Liu,

Sorry for the problem with your cPanel login. Make sure that you are using the correct steps to replace the password in AMP. Otherwise, if you continue to have problem then please contact our live technical support team via chat/phone/email. They will need to verify your identity with either the last 4 digits of the credit card on the account or the AMP password.

I hope that helps you resolve your login issue. If you continue to have problems, please let us know.

Regards,
Arnel C.
n/a Points
2014-08-31 6:00 pm
Looks pretty good to me!
n/a Points
2014-09-05 5:43 am

how can i log in this http://www.*********.com/ in cpanel anyone help me

Staff
16,331 Points
2014-09-05 8:45 am
Hello Mingma,

I looked up the Whois for your domain, and it is hosted with Network Solutions.

I don not believe that they use cPanel, but here is a link to their guide on accessing the hosting control panel.

Thank you,
John-Paul
n/a Points
2014-09-06 6:25 pm
I was hired to fix Troy ***** website (******************.com) I have the username and password but cannot access the cpanel. I have tried several times to access my Cpanel through AMP, as directed. It still does not accept the password and I am unable to login to the CPanel but I can everywhere else in the account. HELP!
Staff
16,331 Points
2014-09-08 9:53 am
Hello Nikki & Lee,

Thank you for your question. If you are not automatically logged into cPanel via AMP, this usually means the password is different (for AMP and cPanel).

You can click the Forgot password link on the cPanel login page, to reset the password. The email will go to the Primary contact email for the account.

If your trouble persist, you can also contact Live Tech Support, since they are available 24/7 365 days a year.

Since this is a public forum, I have marked out your clients account specific information for security purposes.

Thank you,
John-Paul
n/a Points
2014-09-08 3:22 am

Hello, I reset my password through AMP and can login correctly there. However, when I ty login via the cPanel I get the Login 'attemot failed' message, please look into to this. Username: ******* Thanks

Staff
16,331 Points
2014-09-08 9:58 am
Hello Lee,

Thank you for contacting us today, regarding Logging into cPanel. Please see my answer above, since you are having similar problems.

Thank you,
John-Paul
n/a Points
2014-09-20 5:17 pm

hello. I am hosting my visit and it error messageERROR: We are sorry! You dont have a radio hosting or service. Please contact your hosting provider.

Staff
27,243 Points
2014-09-22 8:55 am
Hello,

Are you one of our current customers so we can check your account? What program are you using? What is the behavior you are expecting? Do you have any specific steps and URLs we can follow in order to duplicate and test the error?

Kindest Regards,
Scott M
n/a Points
2014-10-04 6:52 pm

Can't remember my CPanel PW.

Staff
27,243 Points
2014-10-06 8:14 am
Hello Cathy,

You simply need to follow this article on forgotten passwords to find out what to do to reset it.

Kindest Regards,
Scott M
n/a Points
2014-11-04 1:27 pm

I am so tired of login problems with Inmotion. You would think that when one of the most FAQ is about login problems with cPanel that would be a clue that it is confusing and cumbersome to use. I find it a pain in the ass to have to login to AMP to login to cPanel and then there's a whole different login for support. And once I enter the passwords my computer takes forever to actually login. Don't have this problem with other login websites. Just had to vent.

Staff
11,156 Points
2014-11-04 1:35 pm
I understand how it can be frustrating. You actually do not have to log into AMP to get to cPanel. To go directly to cPanel, you may following option #2 within this article. Typically, logging into cPanel only takes a couple of seconds so if it is taking much longer for you, there may be some additional issues here somewhere. Have you tried using a different browser?
n/a Points
2014-11-20 8:53 am

Hello ,

How can i cPanel x2 change the x3 theme

Staff
16,331 Points
2014-11-20 11:43 am
Hello Suren,

Thank you for your question. Please contact Live Support, so they can help you change your theme. This is because there is currently a problem when you attempt to switch back.

Thank you,
John-Paul
n/a Points
2014-12-06 8:25 am
jugar be gone
Staff
16,331 Points
2014-12-29 9:35 am
Hello marcial,

Thank you for contacting us. We are happy to assist you , but it is not clear what you are asking.

Could you provide more information on what you are trying to accomplish?

Thank you,
John-Paul
n/a Points
2014-12-28 11:01 am

My cPanel login is blocked by my AntiVirus software.  Allowing the blocked site is not working.  I've tried in both Chrome and Firefox.

https://secure144.inmotionhosting.com:2083/login/

We recommend that you don't continue to this website because it is reported to contain the following threats:

Malicious software threat:

This site might contain links to viruses or other software programs that can reveal personal information stored or typed on your computer to malicious persons.

Staff
16,331 Points
2014-12-29 9:31 am
Hello Linda,

Thank you for contacting us. Sorry to see you are getting security warnings. I went to the address you provided, but I am not getting a warning.

We are happy to help, but will need some additional information or screenshots.

What antivirus are you using? Are you getting this warning on other sites?

Thank you,
John-Paul
n/a Points
2014-12-29 10:12 am

I'm unable to paste my screencap here.  Ctl + V isn't working.

I'm using Webroot Secure Anywhere for my Anti Virus.

I am NOT blocking JS

Staff
27,243 Points
2014-12-29 2:26 pm
Hello Linda,

Images are not allowed to be attached to the comments for security reasons. You would need to upload the image to either your server or an image sharing site and provide the link.

Are you able to test any other antivirus software? Do you receive the error with any other websites?

Kindest Regards,
Scott M

n/a Points
2014-12-29 5:08 pm

I cannot access my server, I cannot log into cpanel.  You asked for a screen cap, if you send me your e-mail I'll send you the screen cap.

This is not happening on any other server.  

Staff
27,243 Points
2014-12-29 6:30 pm
Hello Linda,

You can seen the screenshot to docs@inmotionhosting.com. That email gets thousands of emails a day.\, so please be sure to reply here with the subject of the email so we can find it.

Kindest Regards,
Scott M
n/a Points
2014-12-29 11:30 pm

Screenshots sent.  Subject Line is:  

RE: NEW COMMENT - cPanel Login | InMotion Hosting - This website has been reported as unsafe

 

Staff
11,156 Points
2014-12-30 10:54 am
We got your email and unfortunately, what your antivirus blocks is completely out of our control. Using the cPanel proxy, however, may resolve the issue for you. To access cPanel using the proxy, simply visit http://cpanel.example.com, of course replacing example.com with your domain.
n/a Points
2014-12-30 9:58 pm

Unfortunately, that link is broken.  

 

The server at cpanel.example.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chromefrom accessing the network.
Error code: DNS_PROBE_FINISHED_NXDOMAIN
Staff
11,156 Points
2014-12-30 10:30 pm
The cPanel proxy should be set up by default on all accounts, but if it is not working with your domain, you may you may need to contact technical support to have it set up for you.
n/a Points
2015-01-02 10:33 am

Why do I see "Security token missing" when I try to log into the control panel?

Staff
3,251 Points
2015-01-02 10:53 am
Hello David,

Try either clearing your cookies or open a new browser to log into your cPanel. However there should be a text box for you to re-enter you cPanel password to continue.

Kindest Regards,
TJ Edens
n/a Points
2015-02-14 6:45 pm
explain what login password to use in the cpanel as that is what did not get answered and therefore cannot login because I do not know what password the system is looking for.
Staff
27,243 Points
2015-02-16 12:21 pm
Hello Cheryl,

The password used to log into the cPanel is specific to cPanel. It is not shared with any other login. Have you tried the reset instructions that are linked in the article?
n/a Points
2015-02-15 12:06 am

i have this problem if i open my website admin with passeword and login i see thi error

ERROR: We are sorry! You dont have a radio hosting or service. Please contact your hosting provider.

 

Staff
27,243 Points
2015-02-16 12:35 pm
Hello Walid,

What CMS are you using and what service are you trying to use? That is not a cPanel specific error that we are aware of.
n/a Points
2015-02-15 4:10 am
I have a problem with CPANEL. It doesn't log me in to my cpanel account
Staff
27,243 Points
2015-02-16 12:40 pm
Hello Avishay

What is your specific issue? Are you getting any errors? Have you tried the links above for resetting the password?
n/a Points
2015-02-16 11:31 pm

I had the problem as well.  The work-around it to simply go to

cpanel."yourdomain"

Rather than coming through AMP (Account Management Panel) first then log onto cpanel.

 

n/a Points
2015-03-07 9:53 am

Hi!  I'm trying to log in to cPanel for my account and my user name and/or password are not accepted.  Frankly, I'm not sure what my user name is here!  I know my user name and password for my wordpress site, being hosted by you folks.  And I know my domain name and password that I set up.  Perhaps I changed them.  I have not tried to log in to my account since setting it up and perhaps I did not record a change.  Please advise. Should I call you folks?

 

Staff
27,243 Points
2015-03-10 7:38 am
Hello Nancy,

You can find your cPanel username from within the AMP. You can also then reset the cPanel password in the AMP as well.

Kindest Regards,
Scott M
n/a Points
2015-03-23 3:39 pm

Why do you have so many reidrects in place to get to webmail and cPanel??? Each time I try to access either I get a timeout error message:

Secure Connection Failed

The connection to vps14130.inmotionhosting.com:2083 was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem.

 

Error code: ERR_CONNECTION_CLOSED

Staff
27,243 Points
2015-03-23 7:27 pm
That is not the normal behavior for connecting to the webmail on a VPS. There may be something account specific that needs adjusting. Please try to contact our Live Support so they can help with account specific settings.
n/a Points
2015-03-29 11:07 am

when I'm upload modified index, it takes effect immediately but I upload other modified files like product, contact, gallery, aboutus, it doesn't changed. Why ??

Staff
27,243 Points
2015-03-30 10:06 am
Hello Adrish,

This article is about how to login to the cPanel. Your question does not appear to relate to that. Please create a new question about your issue. Also, give as much detail as possible such as what program you are using, etc.

Kindest Regards,
Scott M
n/a Points
2015-04-05 9:59 am

Can cPanel customers use any Android Apps to check their email

Staff
16,331 Points
2015-04-06 11:17 am
Hello Zahir,

Thank you for your question. Yes, you can use any app, or client to check your email.

Just make sure you enter the correct settings. Your email settings can be view in cPanel at any time.

Thank you,
John-Paul
n/a Points
2015-05-07 2:44 am

Hi! I got error logging in at my website's cpanel through chrome. It says "Connection time out. Please try again". I can access cpanel via ftp but not trough browser. Before I could log in via chrome but now I can't. I tried deactivating all the plugins and change my website theme to twenty-twelve but still doesn't fix the problem. I can't see tht php.ini either via ftp.

Please help me.

 

Staff
16,331 Points
2015-05-07 11:23 am
Hello kirby,

Thank you for contacting us. Your cPanel is completely separate from your WordPress site, so changing plugins/themes will not affect cPanel.

If you are connecting to cPanel like this: http://example.com/cpanel, I recommend trying this instead:
http://cpanel.example.com (be sure to replace example.com with your actual domain name)

If your problems persist, I recommend contacting Live Support so they can test your account.

Thank you,
John-Paul

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