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If you are using IMAP to connect to your email account you may only see your inbox folder and no other folders you may have set up in another mail application or webmail. An IMAP folder list can be downloaded to your Outlook 2010 email client so you can subscribe to it.

  1. Open your Outlook 2010 email client
  2. In the left pane, right-click on the top level folder for your IMAP account
  3. Click "IMAP Folders"
  4. outlook_imap_folders_1

  5. Click "Query"
  6. outlook_imap_folders_2

  7. Select a folder and then click "Subscribe". If you want to select multiple folders, press and hold the crtl key as you select multiple folders.
  8. outlook_imap_folders_3

If you do not see all the folders you have created in another mail program or webmail itself, you may need to update the IMAP folder list. The folder list can be updated by following these steps. It may be necessary to repeat these steps multiple times until all your folders appear:

  1. In the left pane, right-click on the top level folder for your IMAP account
  2. Click "Update Folder List"
  3. outlook_imap_folders_4

If you need further assistance please feel free to ask a question on our support center.

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n/a Points
2015-07-01 10:29 pm

I hope that would help me to use outlook.

26,744 Points
2015-07-02 10:00 am
Hello Than,

Thank you for contacting us. Let us know if you have any trouble with the guide, or using Outlook.

Thank you,
n/a Points
2015-09-10 5:17 am

Hi there,

Thanks for this, but I've tried it and when I choose my folder(s) and click subscribe it doesn't do anything.

My email account is through my domain which is hosted by bluehost. Could that be the issue?

Thanks, jane :)

26,744 Points
2015-09-10 11:11 am
Hello Jane,

Thank you for contacting us. If your email is setup using the IMAP option, it should work successfully.

If it is not working, I recommend reviewing the mail logs for errors, or record of your connection. Your host should be able to help you with this.

Thank you,
n/a Points
2015-09-10 8:40 pm

Thanks so much for the help, John-Paul.

I'll get in touch with bluehost and see - although this is now the least of my worries as I just learnt my account has been hacked and infected with malware and I'm trying to navigate my way through that (I'm a blogger, not a coder!)

Oh, and I realised after posting my initial comment that this is actually a support site for inmotion hosting company, so I really appreciate your response.

Cheers, jane :)

n/a Points
2016-05-13 5:38 am

How do I do this in Outlook 2007?Thank you 

10,077 Points
2016-05-13 9:41 am
Hello Aja,

You will need to right click your address listed on the left hand sidebar, click Imap Folders. Click on Query then select the folders you wish to subscribe to then click ok to close the window.

Best Regards,
TJ Edens
n/a Points
2016-05-23 5:15 am

It works! Thank you :)

n/a Points
2016-06-03 6:50 pm

I am so incredibly frustrated.  I have tried on Outlook 2010 - when I right click there is NO option for IMAP.  I tried on Outlook 2003 where IMAP should be in the Tools menu.  It is not.  I cannot find IMAP anywhere.  Please, help!

10,077 Points
2016-06-03 9:29 pm

In your email clients are you using IMAP as the incoming mail option? Unless they provided an update that removed the option it should be there if you are not using POP.

Best Regards,
TJ Edens
n/a Points
2016-09-13 10:08 pm

I have outlook 2007 but dont see any address on the left side. I created two hotmail accounts but would like to see my Imap folders. I just get combined emails into one in box even though I have two separately created accounts. Now these are going to a server. Am I missing something? 



36,293 Points
2016-09-14 2:50 pm
Hello DX Station,

You can't see multiple folders in a POP3 account. Only the Inbox folder receives email. The IMAP protocol should be used if you wish to have separate folders within your email account.

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2016-11-12 10:37 pm

I have already indciated that I was trying to set up Imap and not Pop3 that was some time ago when I was saying I had Pop3 set but wanted to get Imap working. 

Once again was trying to get Imap working and solved the issue by reloading Office 2007. 

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