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If you are using IMAP to connect to your email account you may only see your inbox folder and no other folders you may have set up in another mail application or webmail. An IMAP folder list can be downloaded to your Outlook 2010 email client so you can subscribe to it.

  1. Open your Outlook 2010 email client
  2. In the left pane, right-click on the top level folder for your IMAP account
  3. Click "IMAP Folders"
  4. outlook_imap_folders_1

  5. Click "Query"
  6. outlook_imap_folders_2

  7. Select a folder and then click "Subscribe". If you want to select multiple folders, press and hold the crtl key as you select multiple folders.
  8. outlook_imap_folders_3

If you do not see all the folders you have created in another mail program or webmail itself, you may need to update the IMAP folder list. The folder list can be updated by following these steps. It may be necessary to repeat these steps multiple times until all your folders appear:

  1. In the left pane, right-click on the top level folder for your IMAP account
  2. Click "Update Folder List"
  3. outlook_imap_folders_4

If you need further assistance please feel free to ask a question on our support center.

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n/a Points
2015-07-01 10:29 pm

I hope that would help me to use outlook.

Staff
17,717 Points
2015-07-02 10:00 am
Hello Than,

Thank you for contacting us. Let us know if you have any trouble with the guide, or using Outlook.

Thank you,
John-Paul

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