"Mail can't verify the identity of" error
Email Client: Mac Mail
Error Message:

Mail can't verify the identity of "mail.domain.com".

The certificate for this server is invalid. You might be connecting to a server that is pretending to be "mail.domain.com" which could put your confidential information at risk. Do you want to connect to the server anyway?

cant_verify_identiy

Solution:

When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com. Mac mail is throwing an error because it is not seeing a SSL certificate for "mail.YourDomain.com", and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click "Connect" to ignore this message and continue.

To verify it is an inmotionhosting.com certificate, click "Show Certificate", and you should see it listed.

verify_certificate

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n/a Points
2014-06-10 12:22 pm

This message was helpful in that it gave me some clues to figuring out how to stop getting the error.  The setting for the email were off in that the SSL and ports needed to be changed.

Staff
8,979 Points
2014-06-10 1:14 pm
Hello Mary,

Thank you for contacting us today. I'm glad you were able to fix the error. You can view your specific email settings in cPanel at any time.

Changing the Port/SSL setting can often help, especially if you are on a network that is blocking ports.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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