In this tutorial:

Your cPanel password can be reset from within the Account Management Panel (AMP), or after logging into cPanel. In this guide we will show you how to accomplish both.

Please note:
cPanel account passwords can only be changed through AMP for Shared Hosting accounts. If you have a VPS or Dedicated hostingaccount, please call / email / or chat with our Support Team for further assistance with resetting your cPanel password.

Reset your Password within AMP:

  1. Log into your AMP
  2. Click the cPanel button.
  3. If your cPanel password is the same as your AMP password you will automatically be logged into cPanel, and can reset the password there. Otherwise, click the Reset password link.
  4. The Reset Password page will load, fill in your new password twice, and click the SUBMIT button.

    You will then see a message stating “Your password has been reset.

Reset Password from cPanel

  1. Login to cPanel.
  2. Click on the "change password" icon under the Preferences section:
  3. You will then be able to change your password by filling in the fields. Please note you must know your current password to change it.

You should now be able to log into your cPanel with your new password. If for whatever reason you have trouble resetting through AMP, please do not hesitate to contact support with a password reset request. cPanel offers security tools to keep your server secure and away from harm. Be sure to read our cPanel security features article.

If you missed our previous article, please see the Using the cPanel Video Tutorials tutorial. For more information on this course please visit Getting Started in cPanel

Continued Education in Course 101: Getting Started in cPanel
You are viewing Section 4: How to Change your cPanel Password
Section 3: The cPanel Layout
Section 5: How to find server specifications in cPanel stats
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n/a Points
2014-03-12 8:17 am

I can't remember my password to get into cpanel.

How do I reset my password?

8,706 Points
2014-03-12 10:25 am
Hello kathy,

Thank you for your comment. You can reset your cPanel password from AMP, as described above.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-27 3:04 pm

To reset your password you need to remember the old password... what do I do if I don't? 

8,706 Points
2014-09-02 11:44 am
Hello Midia,

Thank you for your question. You can reset your cPanel password from AMP without knowing the original password.

If you do not know your AMP password, you can reset it via your primary email address.

Thank you,
n/a Points
2014-07-03 6:05 pm

We just recently fired another employee. I just want to make sure that person cannot access their old company account without the assistance of our web administrator (via the master cpanel account) Please advise.

9,968 Points
2014-07-03 6:11 pm
Hello Ms. Business Exec,

As this guide explains you can change your cPanel password, which would deny access to anyone that still just had the old password to access the account.

Now take note that you might want to also update your billing and contact info in AMP to ensure your ex-employee doesn't retain any control over not just your cPanel, but your account with us in general.

We verify accounts with the last 4 digits of the credit card on file, or the original cPanel password of the account. So if this ex-employee knows this information, you can request to update it in your ticket.

- Jacob
n/a Points
2014-07-17 12:40 am
I wish to know how to create another user account for a lower administrative level?
8,314 Points
2014-07-17 9:53 am
Unfortunately, this would not be possible in cPanel.
n/a Points
2014-07-27 3:05 pm
what if I don't know my cPanel password??
18,017 Points
2014-07-27 6:52 pm
Hello Midia,

The section entitled "Reset your Password within AMP" is how you can reset your cPanel password without knowing the current one.

Kindest Regards,
Scott M
n/a Points
2014-08-29 3:31 pm

plz tell me how to reset the website password and Username from Cpanel.

not the cpanel password


18,017 Points
2014-08-29 4:17 pm
Hello Tanveer,

There can be many passwords involved in a website. Which password did you mean? You said not the cPanel website. Did you mean the AMP password by chance? If not, please give a few more details.

Kindest Regards,
Scott M
n/a Points
2014-09-02 3:40 am

hello, my website has been hacked, for while now please help me Inmotion...!!\


8,706 Points
2014-09-02 11:56 am
Hello Opeifa,

Thank you for contacting us regarding your site getting hacked. I first recommend following our guide on Recovering from a hack. It includes steps you need to take to help prevent a repeated attacks on your site.

I also removed your site name from this public forum post for security purposes.

Thank you,

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