In this tutorial:

Where do I login?

Enter your domain name below and click the button to visit your webmail login page.

Access Webmail Login Page

You will be asked for a username and password. The username will be your full email address (all lowercase). The password will be your email address password. Forgot your password?

What is Webmail?

There are several ways you can check your email. For example, you can setup a desktop email client such as Microsoft Outlook, Mac Mail or web-based clients such as Gmail to check your email. You can also check your email from your phone, such as an iPhone or an Android phone.

Like the previous examples, webmail is another tool you can use to send and receive email. Webmail is different because you can access it using a web browser. It doesn't require you to setup the software. You can simply log into webmail and begin to use it.

Note! Before you attempt to log into webmail Be sure that you have first created an email address within your cPanel.

Steps for logging into webmail

The steps below will show you how to login to webmail. In this example, we are assuming the email address you want to check is

  1. Visit

    Be sure to replace with your actual domain name.

  2. Enter your username and password, and then click OK.

    User Name: Enter your full email address, all lower case
    Password: Enter your email address' password

    I don't see where to enter my username / password
    I forgot my email password

  3. You should now be logged in! Click on one of the three webmail clients and get started using your email!

    Do I choose SquirrelMail, Horder, or Roundcube?

Troubleshooting Webmail Problems:

I'm am not prompted for a username / password

If you are not asked to enter a username and password when visiting, please instead try going to

This issue is usually caused by a firewall within your network blocking the webmail ports of 2095 and 2096. Using allows you to access webmail over port 80, the normal port used for web traffic.

I forgot my password

If you forgot your email address' password, the easiest solution is to reset your email address password within cPanel and then try to log into webmail again.

I Don't Know whether I should click on SquirrelMail, Horde, or Roundcube!

After logging into webmail, you'll be presented with three options: Horde, Roundcube, and SquirrelMail. These three options are different webmail clients that can be used for sending and reading email. All of them show you your email, however each of them has their own look & feel as well as their own unique features.

The 3 available Webmail Clients
SquirrelMail Limited in features, however this allows you to quickly read and respond to email
Horde Has more functionality than SquirrelMail, however this can at times make the software slower and more "busy"
Roundcube Is the new kid on block, just recently introduced into cPanel. Feature wise it falls in between SquirrelMail and Horde, however it has a very clean look and feel to it, similar to a desktop client such as Mac Mail our Outlook

What's Next?

In addition to webmail, there are a few other email features that can be used on our servers. You may be interested in learning more about:

  • Email Forwarding - automatically forward emails to another email address
  • Auto Responders - going on vacation? setup an auto respond to notify others when they email you that you are out of the office
  • Spam Assassin - if you're having a problem with spam, start by setting up and configuring Spam Assassin

Please check the next article on Modifying your MX records. If you missed our previous article, please see the Creating an Email Account tutorial. For more information on this course please visit Using Email.

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Related Questions

Here are a few questions related to this article that our customers have asked:
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Ask a Question
n/a Points
2014-03-04 1:39 pm

need help, we can not enter the mail g****@i*******

17,014 Points
2014-03-04 2:48 pm
Hello Deissy,

If you are having difficulty logging into your email account, you may want to reset the password. You can do this via the cPanel. Check out our article on Changing your email password for step by step instructions.

Kindest Regards,
Scott M
n/a Points
2014-05-06 9:06 am

sir i have a problem to login to my mail box although

8,065 Points
2014-05-06 9:34 am
Have you already reset your password? Could you clarify specifically what the issue is?
n/a Points
2014-03-17 11:35 am

Our company just switched to you for our email provider. I was able to set up my Android device with no hitch, but am having trouble logging in via webmail. The automatic access box doesn't work (Server Error 404). Neither nor work.


Any ideas. Thanks!

n/a Points
2014-03-17 12:20 pm

Sorry, no need to answer that comment. Got the (non-intuitive) information from our office.


Thank you!


9,962 Points
2014-03-17 12:31 pm
Hello Chris,

In order to to login to webmail using your domain name, you'd need to first make sure that your domain is fact pointing to our server with DNS records. I believe that was your issues here.

Glad to see you got things figured out, if you had any other questions at all, please let us know!

- Jacob
n/a Points
2014-03-17 12:53 pm

Yes! In case it helps anyone in the future, the domain name for accessing your webmail may very well NOT be your business name but rather the domain address that you'd use for setting up your email on your cell phone.

n/a Points
2014-03-27 1:34 pm

i can't stay logged in for more than 10 seconds-it keeps logging me out

9,962 Points
2014-03-27 1:47 pm
Hello Pat, sorry to hear about the troubles you are having.

I see that you're logging into the RoundCube webmail client, do you notice if you also have these issues when using any of the other webmail clients?

Also it looks like possibly you could be having an issue with your cPanel security tokens.

I would recommend if possible making sure you are completely logged out of cPanel and webmail. Then attempt to access webmail directly via using your own domain of course. You should get redirected to the server's secure webmail address and notice a bit in the URL like :2096/cpsess8986788/webmail/ towards the middle. Do you notice if that cpsess number is changing on you when webmail is logging you out?

- Jacob
n/a Points
2014-04-02 1:52 pm

NAO ESTOU conseguindo Acessar MEUS e-mails. Faço Como.

entro com Minha Senha e Localidade: Não Acesso.

9,962 Points
2014-04-02 2:35 pm
Hello jaroslaw,

If you are unable to login to your email account, you might need to change the email password for your account to ensure you are using the correct credentials.

Are you having issues logging into your mail from both webmail as well as your desktop mail client?

- Jacob
n/a Points
2014-04-15 1:48 pm



i have set up the account on my iphone 4 and although I am able to receive incoming mail, i am unable to send out my mail. 

i believe that I have followed the instructions properly. also, cannot seem to access my email through webmail unless i am accessing it incorrectly as per below:

thank you in advance



16,176 Points
2014-04-15 2:00 pm
Hello Nang,

Sorry to hear about the problem you're having with mail on your iPhone. Unfortunately, unless you provide us with some detailed information on the settings you're using it's difficult for us to determine what exactly is happening. If you can provide a domain name, we can at least check to see if email operations are normal. Please provide us more information so that we can troubleshoot the issue.

Check out this article for further information on troubleshooting sending email issues.

The typical webmail URL is something like this:

Or as per your reply you can also use OR We would need account specific information if the issue is related to a specific email account. Otherwise, we can check email operations with a domain name.

Arnel C.
n/a Points
2014-04-16 2:31 pm

But don't send a reply to that email right now because that is my problem. I can't get into my webmail.  It comes up with a screen stating that the site is "Untrusted Connection" ??  What do I do now?

9,962 Points
2014-04-16 3:18 pm
Hello Ronald, and thanks for your comment.

If you are attempting to securely access webmail on your VPS and don't have a SSL certificate for your hostname. You will get a self-signed SSL certificate warning.

You can simply proceed past this warning to continue accessing your webmail. If you wanted to use a real SSL certificate to avoid this warning you could always purchase a SSL certificate for your server.

Please let us know if you have any other questions at all.

- Jacob
n/a Points
2014-05-08 6:18 am

Can I re-brand the inmotion logo up in the login screen with my compny logo please?!

If yes, please show me how! Thanks !

8,065 Points
2014-05-08 8:01 am
On a VPS, Dedicated, or Reseller account, you may re-brand cPanel which would also affect Webmail. To do so, you may follow our article on customizing cPanel using the branding editor.
n/a Points
2014-05-27 3:54 pm

I would like to change the default webmail client, however when I changed the default the first time I set the timing down to 1 second.  Now that I do not like using Horde anymore I want to change it to roundcube, but cannot get it to stop defaulting to Horde.  Any advice.  Thanks

8,310 Points
2014-05-27 4:13 pm
Hello Brian,

Thank you for your question. These steps will help you change your auto-loading webmail option:
  1. After you are forwarded to Horde, click the Back arrow in your browser.

  2. Click Disable AutoLoad under the Horde icon.
If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-05-27 4:36 pm

Awesome Thanks very much its fixed now. 

n/a Points
2014-05-28 9:33 pm

I cannot access one of my email accounts ( via any web client.  I have reset the password numerous times and verified over and over that I am typing botht he email addres and password in correctly.  This issue occurs when using gmail services and trying to log in directly from cPanel using any of the webmail clients.  There are no error codes to provide you; just a simple "Login Failed" message.


8,065 Points
2014-05-29 8:21 am
Be sure that you are logging into the correct server. If you look to the top of the screen when logged into cPanel, you will see a server name ( Ensure that this matches the same location in which you are trying to log into Webmail.
n/a Points
2014-06-07 4:18 pm
Do you support this solution?
I need to receive an automated notification email message from an SMS Keyword service company ...and automatically forward that email (with same body content) on to my client's email address:
However, I need the B to C email mask or strip or replace the original "from address" (from A) with my email address instead...
So it appears to C that the email "came from me"  B to C.

Thanks,  Larry

17,014 Points
2014-06-09 12:46 pm
Hello Larry,

We do have forwarders that you can set up. If the email receiving the SMS will only be for receiving for this client then you can set the forwarder to email him. Please see our article on email forwarding and see if this will work for you.

Kindest Regards,
Scott M
n/a Points
2014-06-11 5:43 am


where we can find our contacts email addresses. how we can delete unwanted email addresses. kindly advise

advance thanks

8,065 Points
2014-06-11 8:24 am
This all depends on the mail client that you are using. Could you clarify the specific method that you use to access your mail and contacts?
n/a Points
2014-07-16 12:58 pm

I keep receiving my domain's homepage while trying to go to

16,176 Points
2014-07-16 1:54 pm
Hello Ryan,

Sorry for the problems you're having with webmail. Can you please provide us with the domain name you're trying to use? We are unable to check the problem from here as you provided no information regarding your account. Also, have you tried using the alternate URLs, such as: If you are a customer and you can provide the domain name you're trying to use, then we can investigate the issue more thoroughly.

Kindest regards,
Arnel C.
n/a Points
2014-07-16 5:00 pm



And yes i've tried both and

While the latter at least brings up the InMotion re-direct page, with the links for either usage behind a firewall or for use with no restrictions via port 2096/2095.

Using just opens up my domain's homepage.

16,176 Points
2014-07-16 6:03 pm
Hello Ryan,

Thanks for the information in your reply! I was able to spend some time researching the issue. I double-checked your domain name, .htaccess files, and DNS. I also had another tech look at it with me to make sure I wasn't missing anything. As far we can tell, there's definitely a problem in regards to the webmail shortcut on your account. We're not yet 100% sure why it's happening, but I have created a service ticket for it for you. This will require that our systems team investigate the issue and make any corrections.

You should see a response from the ticket in the near future. We appreciate your patience as the matter is researched.

Arnel C.
n/a Points
2014-08-13 11:13 am


I am unable to access my emails by webmail because I am being asked to log in again whenever I click on anything. I can get to the page where you chose with of the 3 programmes to use but regardless of wich is chosen I then have to sign in again. I will then be taken to the programmes front page but am anable to get any further. If I close down the page and start again it remembers by usename and password the first time but otherwise the cycle repeats.

Any ideas what is going on?

8,310 Points
2014-08-13 11:50 am
Hello Kathryn,

Thank you for your question. As a test, when you get to the page with the 3 options, click the Logout link in the top right. Then login again, and be sure use your full email address with the @ symbol.

If that doesn't work, try to access webmail via port 80, by going to: (Be sure to replace with your actual domain name)

If you are still having issues, I recommend contacting Live Support, so they can check your server for issues, and replicate problem with your actual account.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-08-25 3:40 pm

Can I forward my e-mail to my cell phone?  I don't have wifi or Internet access from my phone.  I just want to recieve a notification letting me know when I have new e-mail, so I'll know to go to my computer and log on to read my new e-mail. [Customer is using Round Cube.]

Thank you.


16,176 Points
2014-08-25 4:14 pm
Hello Jen,

If you're trying to get email to be forwarded to your cell phone, or even just trying to get notifications of email, then you would need to have internet access on your phone. No connectivity means that there would be no way to notify your phone of the email (unless it were an old telephone based system). We currently have no way to provide that type of service for you. Double-check your phone plan as you may have minimal internet service so that you can get email notifications. The ones that do this already are apps for Android-based and iPhones. I see them for Gmail, Yahoo, and the Apple mail client. Again, though, it will require an internet connection of some type.

I hope that helps to clarify the issue.

Arnel C.

n/a Points
2014-08-26 1:23 am


Yes, that does clarify the issue.  I have a prepaid cell phone and my phone is unable to go online even if the service I use provided that as an option.  I like my phone, so I think my next step is to find an e-mail provider that has the ability to send notifications via text and have my Round Cube e-mail forwarded to that e-mail account.  

Your response leads me in the correct direction.



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