What is my username and password (I forgot)?Written by Brad Markle
Within your hosting account, there are various tools that you can use to manage your hosting account and build a website. Not all of these tools are tied together, and in this article we hope to clear up any confusion on logins between the multiple systems.
AMP - Account Management Panel
When you log into AMP, you actually login using your email address as a username. If you have forgotten your password, please use the I don't know my password link on the AMP log in page. Please note, when using the Forgot Password feature for AMP, enter just your domain name (do not include http:// or www).
cPanel - Your hosting account's Control Panel
Your cPanel username can be found within AMP. To find your cPanel username:
- Log into AMP
- Under "Technical Details", click "Details" next to your hosting account.
- Your cPanel username will be listed next to "Username"
FTP stands for file transfer protocol, and is used for uploading and download files from your hosting account. Your cPanel username and password is actually an ftp account as well, so you can use your cPanel username and password to login to your account via ftp. You also have the option to create ftp accounts for other users. For more help with this, please see How to create additional ftp accounts.
Premium Website Builder
When working with your Premium Website Builder, there are two logins:
- There is a login to simply access your builder and edit your site
- There is a username and password stored and used when you publish your site
The initial login for your Premium Site Builder (item #1 above) is actually your original cPanel username and your AMP password. If you are unable to log into the builder, you can find more information on resetting your password here: How Do I change my Premium Website Builder Login Password?
The second username and password involved with the Premium Site Builder is the actual publishing credentials. This is set to your cPanel username and password. Because the systems are not tied together, if you reset your cPanel password, your Builder's publishing settings will not be updated and you will not be able to publish any longer. For more help with updating your Builder's publishing username and password, please see: Updating your password setting in Premium Website Builder