301: Troubleshooting Publishing with Premium Website Builder
This 301 section on Troubleshooting Publishing with Premium Website Builder will help you diagnose publishing problems with your Premium Web Builder software. If you do not know how to publish your Web Builder site, please see read our article on: Publishing your website with Premium Web Builder.
The site cannot be published to the specified location. Cannot publish the the specified host via FTP. Authorization failed.
There are several reasons why your builder may fail to publish. The builder may not have been installed or the passwords may have changed. The following sections will give you details on what to do when your Premium Web Builder program cannot publish.
How to review your publishing settings
If you're having a problem publishing your site, the first thing you'll want to do is review your publishing settings.
- Log into the web builder.
- To access your admin section of builder select Go to Admin Panel in the top right.
- Then, click on your domain in the list of sites.
- Select the Publishing Settings tab.
Your settings should look something similar to the screen shot to the right.
You can set up the publishing the same you you set up any FTP program to publish. For information on setting up an FTP program see our Getting started FTP guide. Below is an explanation of what each of these fields mean.
|Premium Web Builder FTP settings|
|Publishing Mode:||FTP will always be your selection.|
|Host:||This will be the domain that your website is uploaded to. If your domain is not pointing to our server, you can set the builder up for the Temporary URL. Likewise, you can use the IP address of the server your account is housed on.|
|Port:||Always uses port 21.|
|Login:||This is your cPanel username or the FTP username is you created an FTP account for the builder.|
|Password:||This password is the same password as your cPanel account. If you have changed your cPanel password, make sure you change it here as well.|
|Working directory:||For your primary domain, the working directory will be public_html. If it is an Addon Domain, the directory will be public_html/youraddondomain.com.|
|Web site URL:||This will be your actual domain name, you can use the temporary URL if your domain does not point to us.|
If you do not know your FTP settings, please see how to view your technical details in AMP.
Common reasons publishing may fail
The builder can fail due to different circumstances. The builder can fail when its initially set up due to set up error, or the builder can fail after your publish changes you made to your site. The following explains the reasons why your publishing would fail.
Are you publishing for the first time?
If you are publishing for the first time you will want to check the following reasons why.
Publishing an existing site
If you have already published your site and you are trying to publish your updates and receive the error, You may have changed passwords or another problem could have occurred. The following are the most common reasons for sites failing to republish.
What to do if I can't get the builder to publish
If you tried the steps in this article and you still cannot publish you builder site, please Contact tech support with the login and steps to replicate the problem and we can fix the problem ASAP.
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