InMotion Hosting Support Center

At InMotion Hosting we have CPU graphs available in cPanel for our shared hosting servers. These allow you to easily see the impact that your account's CPU usage is having on the server.

Near or over your account's CPU limit? You can check out our what is high system resource usage article, as this goes more in-depth into some common causes of high CPU usage on a server.

VPS and Dedicated server CPU usage

If you have a VPS or dedicated server, the CPU graphs won't be available in cPanel. You have direct SSH access to your server, which allows you to perform advanced server load monitoring instead.

We also have a large collection of guides on resolving server usage problems  which can help you pinpoint and troubleshoot usage problems on these platforms.

High CPU usage

If your CPU usage remains high for an extended period of time, a warning email could be dispatched explaining the need to reduce this. In extreme cases a temporary account suspension might be imposed.

Viewing CPU resource usage graphs

Below I'll show you how to access CPU resource usage graphs in cPanel, and explain what the data means.

  1. Login to your cPanel.
  2. click on resource usageUnder the Logs section, click on Resource Usage.
    click on resource usage for ssd

    On SSD servers, the Resource Usage icon looks different but still works.

  3. 7 day cpu spike

    I can see that on the top graph for CPU Usage for the Past 24 Hours that by 23:59, this user's CPU usage has climbed to over 160% of their daily CPU usage limit.

    We can also see that on that day their CPU usage reached 100% by 15:00.

    Each day your CPU usage resets to 0% and begins to climb again.

    On the bottom graph for CPU Usage for the Month we see the user's CPU usage was under 100% on 03-12.

    Then for 7 days straight their daily CPU usage was over 100%, climbing close to 350% on 03-17.

    This type of extended CPU usage spike would warrant investigation.

    On our newer SSD servers, your CPU graph will look much different like below.

    showing cpu spike on ssd

    With this version of the CPU graphs the usage in not accumlated. You can see at roughly what times of the day your CPU usage runs high and then drops back down after completing heavy work.

    The red line at 50 shows the CPU limit for shared hosting. So in the example graph above you can see that this user is continually spiking over allowed shared limits. They've had 7 spikes so high they would even warrant a dedicated server at the yellow line at 200 if that usage stayed consistent.

  4. bots blocked drops cpu usage

    Here is a more recent example where a customer was having consistent CPU usage problems for 11 days.

    But after using our guide on how to block unwanted bots using .htaccess they were able to drop their daily CPU usage to around 75%.

    If you are having CPU usage issues, you can take a look at our resolving high resource usage problems guide to try to find a fix.

    You might also want to upgrade your hosting platform to one that allows for more total CPU usage if you're consistently hitting your CPU usage limit on a daily basis.


You should now understand how to view the CPU resource usage graphs of your account in cPanel, so that you can check to ensure your account is running on the appropiate hosting platform for its usage.

It can be a good idea to ensure you have enabled raw access log archiving in cPanel as well. That way if you notice in the monthly graph that your CPU usage was fine everyday but one, you can take a look at that one day's requests and see what might have caused the higher than normal usage.

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Related Questions

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n/a Points
2014-04-16 5:51 pm

Why did I get this email?

I don't know where my information is for CPanel or anything else.

I don't have a website, just use the email. And, for my usage i should not be taxing any server. 

9,968 Points
2014-04-16 6:41 pm
Hello James, sorry for the inconvenience.

Taking a look at your account it appears that you've been having some issues with heavy IMAP usage.

It appears that you've got over 4,300 messages stored in the main Inbox folder on the server totaling over 1GB in size. This is causing your e-mail client to have to sync those messages headers down from the server each time your mail client checks for new messages.

To resolve this, you can simply archive your older messages to a separate IMAP folder on the server outside of your main Inbox. That way you still have access to the messages from any IMAP email clients, but the server won't have to continually sync 1,000s of old messages headers down to your client that you're probably not looking at on a daily basis anyways.

Please let us know if you have any further questions at all.

- Jacob
n/a Points
2014-05-11 7:05 pm

 Why did I get thei message and what exactly is wrong with my site / server ? Pls how do I resolve it ?

16,301 Points
2014-05-12 10:11 am
Hello albert,

Thank you for contacting us. We are happy to help, but will need some additional information, such as the error you are getting.

If you received an email from our System Administrators, you can reply to the email with your questions, or to request more information.

Have you tried the suggestions in Step 4?

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-06-01 1:33 pm

Hi there, I have a domain registered with inmotion and am suffering with getting a high cpu load recently, i have implemented a lot to try lower the load can anyone help me, I would pay for someone to sort this out for me as its racking my head now...

the domain is and

things i have done include:

1. Using cloudflare for cdn and optimize site

2. Disabled cron in wp-config

3. Using w3 total cache

4. Disabled bad bots in both robots.txt and .htaccess

5. Disabled comments in my wordpress sites

6. Using Askimet


I am not sure what else to do now...

I did notice mem limit on my php.ini file is 768m, i dont know if that makes a differnece


and just to let you know the cpu load is high and increases from 3pm - 11pm every day...than goes back down again 

11,156 Points
2014-06-02 8:24 am
It sounds like you have made appropriate steps to lower your usage, however you may have just simply outgrown your plan and need to upgrade. As your site grows larger and gets more visitors, it will use more resources in which you may need a better plan to suit the number of visitors you receive.
n/a Points
2014-06-16 11:58 pm

This is really dissapoint me.., just try inmotion in 6 month, suddenly I got Hi cpu usage? why? I really not expecting this on inmotion, what is my problem?

I dont use any related to email and syn app from hosting

I dont use complicated stuff

Most my site are only for learning purpose to let me practice on basic html and css

Less plugin and officially downloaded from official site such as wordpress

Most my site are using automatic installer provide by inmotion

I checked most my site at pingdom to debug and test the error

I used cache and optimize database if neccessary

I used anti spam plugin


How can I get started and ready for bigger impact from my audience in my country when its get publict soon? Right now.., No ones now the existent of my site yet, and regularly 5 - 10 view a day .. and I got Hi Cpu usage..

I'm not even get any money to support my host for my work just bcoz of this, and its really confusing me,

I upgrade from blogger to hosting in here bcoz inmotion is really nice at first, some their people are really cool and helpfull and the hosting is great :) , but there are less feature provide by inmotion to let a user know whats wrong with thier paid subcription product, I only can access and see the simple graph from Usage Resourse but not the full report that explain what wrong and what it cause to hi cpu usage :/



16,301 Points
2014-06-17 11:16 am
Hello Kaizu,

Thank you for contacting us today. We are happy to help, but will need to look at your specific account to provide an answer.

This is because there are many reasons why CPU usage may be high.

Have you tried any of the suggestions in Step 4?

Also, if you are sent an email regarding your CPU usage, you can reply to the email directly and request more information.

If you have any further questions, feel free to post them below.
Thank you,

n/a Points
2014-07-02 6:33 pm


I do not understand why I recived this email. What is the issue and how can I resolve it?

Thank you.

9,968 Points
2014-07-02 7:19 pm
Hello Karim,

I apologize you can ignore the resource usage notice you were sent. I went to review your usage and it looks like you had two long running IMAP processes, one starting on 6/25, and one starting on 6/26 that were killed off today.

All of the CPU usage those scripts accumulated over a week was attributed to your usage today and that's why our automated system sent you a message. However when the CPU usage used by those processes is divided by how many days they've been running, your usage is perfectly normal.

To prevent an issue like this in the future, you might want to be sure you're closing down any IMAP mail clients that you have open that could be maintaining a process running on the server side. I've also sent a note to our senior system administration team to have them review the automated resource usage alerts to make sure they account for long running processes like this.

Please let us know if you have any further questions at all.

- Jacob
2014-09-17 9:16 am
I don't like the new chart. The slide bar doesn't seem to work the way it is supposed to. This chart makes spikes seem incredibly huge even though from what I can tell by reducing the chart to just a couple days they may be only for a few minutes at at time. It would appear with the new chart I've had more spikes in Sept., but I've received not notice as such. I would still like to see daily usage against montly usage as the older sytem did. I think a new article might be helpful instead of just a graphic and a few sentences. Didn't the shared line used to be 100 on the old chart rather than 50?
2014-09-30 7:57 am
Was I too ambiguous? My questions may have been missed. I was trying to find out if the spikes I'm seeing are of concern (I've received no notices in Sept. of overages). Are the spikes I'm seeing only momentary? And lastly, is the new chart's overage line 50, where in the older chart it was 100.
27,163 Points
2014-09-30 11:15 am
Hello Peter,

Sorry about the delay, I suppose the person who saw your original post missed the question and thought it was just a comment. Spikes that are short lived and inconsistent are generally nothing to worry about. If it becomes a concern, then the Systems team will reach out to you. So if they have not, I would not worry about it. As for the line, I believe it did move, but it is not due to a reduction in resources, it is merely an arbitrary number, so the actual usage number did not move. I would prefer a line to be at 100 myself, viewing that as 100%.

Kindest Regards,
Scott M
n/a Points
2014-10-04 8:05 pm
My site used to have the old style graph and ran at about 40-50%. Under this new graph it seems to show that I am due for an upgrade, which I have no intention of doing.
In comparison, my site (also hosted on inmotion hosting) does about 3 times the load, and it runs at 80%.

This new graph doesn't make sense, and I am not too sure I like what it is telling me. Perhaps I need to find another hosting company.
n/a Points
2014-11-10 1:16 am




First of all, can you tell me if running a small, closed, in house social media site should cause a problem with excessive resources? We plan to install “Oxwall” or “Elgg” for a group of about 100 people to use. Most of the group work so it should not get a lot of use during work hours, but it could get used significantly for 2-4 hours during some evenings. I expect only about 50% of the group will use it more than to just check for news or messages. You probably know more than me about how much it will be used and if I should expect any problems. With that limited amount of information, can you tell me if you expect that we will have resource usage problems?


I have been setting up both programs today; therefore, I have been transferring a lot of files. I checked my resource usage and found it went to almost 400% - not good. Currently I am setting it up on my shared server just long enough for us to test and make some decisions on what we need and if we do want to continue with our plans. If we go through with our plans, we would open another account just for the Oxwall or Elgg program.


I don’t want to get myself in trouble, and I don’t want to make all these plans only to find out that we will have resource problems. Your opinion and advice will be greatly appreciated.


Thank You,




27,163 Points
2014-11-10 1:44 pm
Hello Steve,

I wish I was able to give you definitive advice on something like this but the truth is, things vary a lot. We have WordPress sites that work fine with a lot of visitors and WordPress sites that seem to hit high usage with only a few visitors. This is also true for e-commerce and forum sites.

While traffic can be a significant variable in this, optimization of the site is the most important. This includes caching, image optimization, css and javascript minification as well as proper coding and query management.

With all those in place, even a highly trafficked site can do well on resources. Your choice of applications should run well on our servers, especially since they are not open to the general public. That being said, you can always upgrade when needed to accommodate the amount of traffic and resources your site needs.

Kindest Regards,
Scott M
n/a Points
2015-03-05 12:38 pm

I am a little bit confused.  Our account is a Pro Plan, and it says un er account details that we have a Shared Secure Server.  My graph shows a yellow line for "Pro," a blue line for "Power," and a red line for "Launch."  However, the example you give above shows a yellow line for "Dedicated," a blue line for "VPS," and a red line for "Shared."  Does this mean that "Pro" corresponds to "Dedicated," "Power" to "VPS," and "Launch" to "Shared?"

16,301 Points
2015-03-05 1:23 pm
Hello Michael,

Thank you for your question. The graphs will differ based on your specific server environment. For account-specific information, I recommend replying to the email sent to you by our System Administrators, and asking for detailed information on your usage.

This will open a ticket up with our team that monitors the servers.

If you have any further questions, feel free to post them below.

Thank you,
n/a Points
2015-04-01 12:50 pm

Hi, why am i getting this messsage please? I have downlaoded and installed W3 Cache as requested.


24,842 Points
2015-04-02 10:33 am
Hello Asif,

We're not sure what message you're referring to. Can you be more specific, please? If you're still having problems with resource usage and you're not sure of the cause, please submit a verified ticket to support asking for help in clarifying what's causing the resource usage. You can submit a support ticket through the Account Management Panel (AMP).

If you have any further questions or comments, please let us know.

Arnel C.
n/a Points
2015-05-11 4:41 pm

I have an inmotionhosting account and am trying to figure out how the resource usage coordinates with the log files. In my account when I zoom in I see a spike just to the left of a vertical bar which is labeled with a date.

Do the verticle bars signify the beginning of that day? or do they signify the middle of the day?

Thanks for your help.

3,251 Points
2015-05-12 8:38 am
Hello Donald,

The specify the average for the day not at a specific time. If you need help finding your account resources then you can always contact our support department and request an account review.

Best Regards,
TJ Edens
n/a Points
2015-05-12 2:16 pm

I am on the new ssd system as the above example illustrates - the usage is not averaged. I see a spike on the graph and am triying to understand what the dates represent and when the spike occured.

Is the vertical bar the beginning of the day listed? Does each segment represent a 24 hour period?

Thank you.

n/a Points
2015-05-11 5:43 pm

I have an account with you, on an ssd server. There are verticle lines above each date. Do these lines signify the beginning of that date?

Thank you.

24,842 Points
2015-05-14 9:55 am
Hello Donald,

Thanks for the questions about the CPU graph. You said earlier that you were "trying to figure out how the resource usage coordinates with the log files." You also asked, " Is the vertical bar the beginning of the day listed? Does each segment represent a 24 hour period?" And, "Do these lines signify the beginning of that date?"

If you're talking about the RESOURCE USAGE graph, the vertical lines correspond with the date. Also, the date can be modified at the bottom with the slider (have to slide it and then click the button at the right end). However, there may be no correlation between the logs that you see and the resource graph. An example of where the logs don't correlate would be where you say only a few visitors hitting your site and not much in the way of website traffic, but you don't see the database activity occurring in the background. One user may cause a long query (or several long database queries) that cause resource usage beyond the norms for the website traffic that you saw. The Resource Usage graph is really more of a symbolic representation of the resources that you are consuming over a period of time. This means that we try to give you a broad picture of your consumption of the resources available to your account in a particular period of time. It's not going to be the same as saying, you had x amount of visitors, and the processes of your website used x percentage of the cpu and RAM. If you truly want exacting numbers, then you would need to communicate with the Systems team and have them investigate. They can break it down for you.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.

n/a Points
2015-05-30 1:48 pm

How frequently is the Resource Usage graph updated?

Also...  For me the slider works fine ... up to -4 days to 0 days. Once I go to -3, -2 or -1 days, the graph never populates.

Is there a way to get it to work?


27,163 Points
2015-06-01 11:28 am
Hello Ken,

It should populate at least every 24 hours. If you find that your account persists in not working correctly, please contact the Live Support to see if they can assist you.

Kindest Regards,
Scott M

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